Andrew or Simcoweb, Please Help

[ksb]

:( I am newbie to all this.

Problem 1. I have tried to republish my website www.kinstonshowcase.com using FP2000, keep getting a 500 server error.cannot complete. I have reinstalled ext. and run a repair on my FP Program.

Problem 2. I have SSL activated. When I go to the following page https://jupiter.powweb.com:7856/aausecure.html thru my website it does not show secure. I can however type it in on my browser and it is secure. Am I doing some thing wrong on mywebsite?

Problem 3. Form handler is not working. When I press the submit button, I get a Front Page Error.

Need help!! Never had any proplems until SSL was activated.

ksb

[SimCoWeb]

If possible, try FTP'ing the files there. That's what i've done and my pages work fine. It's when you try to 'publish' that the problems occur.

In defense of Powweb, it's important for everyone to understand that they do not anticipate these problems to happen. When upgrading software that is as complex as the FP extensions any number of things can go haywire. Even when everything on the server was 'status quo' with the extensions there were still, and will continue to be, issues regarding errors and problems. This is a Microsoft related issue as well. No one at Powweb wishes ill on their clients websites.

There are alternative ways to get your pages published. Avoid using the FP publishing mode and simply upload your changed files (and all the graphics) to your site via FTP and they'll work fine.

[dpogreba]

two problems with that line.

1) The site claimed to be compliant with FP2K2 when I signed up, weeks ago.

2) I am no more a fan of M$ than others. However, this is PowWeb's fault, pure and simple. They poorly executed an upgrade and have done a very poor job of helping customers with the problem. A little warning, and a lot of apologizing would have gone a long way. It's not like we are dealing with Geocities here--even if the price is low, we are paying, and deserve a quality product that works.

That aside, thanks for the efforts to help people.

[SimCoWeb]

Point well taken :)

I guess I draw from my own experiences with past hosts and also with upgrading software on my home computer and the hassles that go with it. Even with warnings, it's impossible to forsee the problems that could occur. It's a tough situation they're in. I'm sure they'll pull it all together and have had as many sleepless nights as any of us :)

[ksb]

SimCoWeb,
As I stated I am new to all this. All I want is for my form to work properly. I don't have a clue as to how to upload usig FTP. I do have WS_FTP pro installed. What files do I upload and to where.Do I delete contents of htdoc on server, then upload every thing in my files?I saw on your wedsite something about J-Bots form handlers, would this be easier to use than FP's Handler?

Lost in NC

[SimCoWeb]

You would FTP the pages that you've modified and any images that go with them. If you have WSFTP Pro then crank it up, click on 'quick connect' and type in your host info (servername.powweb.com) your username and password and hit go.

Once there, DO NOT DELETE everything in your /htdocs directory. Just navigate in the left panel of WSFTP to where your files are and select the ones you want to upload. In the right panel navigate into your /htdocs directory (double click on it) and then hit the --> key and that will transfer the files. Remember, pages in ASCII format, images in BInary format!

To set permissions on files, select the file(s) on the server, right click, go down to 'chmod' and set the permissions. CGI scripts to 755!

[ksb]

Thanks SimCoWeb.
I did what you stated everything seems to be working now.
If you were me would you install the J-Bots software. Does it make designing and handling forms easier?

Again many thanks

ksb

[SimCoWeb]

The Jbots program does a whole bunch of different things that make building sophisticated web sites much easier. Especially for FP users.

With forms, it lets you set validations with custom error messages for any fields (for when someone forgot or didn't complete a required field), passes information to respective fields from other fields (so they don't have to fill it out twice) and many other form functions.

It also has a cookie component which is cool. For example, you can prompt someone for their name when they reach your site. They type it in, it sets a cookie, and the next time they arrive at your site it will say 'Wecome, Joe Blow'.

Then, other great functions as well. Like easy popup windows generation, drop down menu creator, redirects, refer to friend, etc.

Check out all the stats at:

www.simcoweb.com/jbots.shtml

It's definitely worth the price and the developers are constantly improving it with new versions that keep up with FP.

Glad you got things working right and we were able to help :)