View Full Version : Excite.com emails not going through
kemporama
11-8-02, 02:14 PM
Has anyone else had problems with sending mail to excite.com email addresses? I started getting bouncebacks about a week or so ago. It's not just that my specific domain is blacklisted. It seems like any PowWeb hosted domain does this. I have about 4 separate domains that I maintain for people on PowWeb, and I've tried to send mail out of all of the domains and they all bounce back. In case it matters since it mentions it below, I do not have mail.powweb.com as my outgoing or incoming servers. I haven't been spamming anyone or doing anything I'm not supposed to that would give them a reason to block me. I looked on the link they list in the error message and Error 554 that it says doesn't really fit anything to do with me that I know of.
The message I get back is below. Any help would be appreciated. Thanks.
-----------------------------------
This is the Postfix program at host mail.powweb.com.
I'm sorry to have to inform you that the message returned below could not be delivered to one or more destinations.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can delete your own text from the message returned below.
The Postfix program
<emailaddresswashere@excite.com>: host xmxpita.excite.com[208.45.133.107] said: 554
Service unavailable; [63.251.213.34] blocked using blackholes.excite.com,
reason: http://help.excite.com/email/bounce.html
------------------------------------------
Talk to excite about this, they have not sent us anything about this and that URL they provide tell us nothing.
skydeals
11-8-02, 04:00 PM
Error 554... hmmm, that rings a bell.
I got that when I first set up my email accounts, but it only popped up on a few domains... just like you are having with Excite. It was caused by not having the box checked on the email account properties (in outlook express), under the servers tab, for the outgoing mail server.
The setting is for "My Server Requires Authenication" and the detailed settings should be selected so that it is the same as incoming messages.
zeroseven
11-8-02, 05:25 PM
I find if anything I have problems with people on AOhe||
Dam AOhe|| people :mad: :rolleyes:
kemporama
11-10-02, 07:31 PM
I'm actually using Netcsape Communicator for my mail, I don't think Netcsape has a spot for the authentication thing like Outlook does. Not that I can find anyway.
I also get the bounce backs even when I try to send to Excite through the web mail page that PowWeb has for us to check our mail from anywhere with.
Just thought I'd throw that in.
rancher
11-10-02, 09:31 PM
in their (reply?) of November 4, 2002. I've tried to re-send the e-mail to the excite address a number of times and it keeps bouncing. So sounds to me like they (PW) knew about it as of November 4th.
From: Technical Support
Date: Monday, November 04, 2002 06:33:58 AM
To: Donna/Livestock World
Subject: Re: sent mail bounced from Excite.com
Donna,
I don't know if this is the same people that are blocking us, but we do have a
thread explaining this:
We're still working on this:
http://forum.powweb.com/showthread.php?s=&threadid=11507
Please let us know if you need anything else.
Nicholas I.
Technical Support
Powweb Inc.
http://support.powweb.com
support@powweb.com
The Perfect Hosting Solution
Try our new forums! http://forum.powweb.com
-----Original Message-----
>>
>> --------------Boundary-00=_C2NWG6G0000000000000
>> Content-Type: Text/Plain;
>> charset="iso-8859-1"
>> Content-Transfer-Encoding: quoted-printable
>>
>> Here's the reason:=0D
>> =0D
>> host xmxpita.excite.com[208.45.133.107] said: 554 Service=0D
>> unavailable; [63.251.213.35] blocked using blackholes.excite.com, reason:=
>> =0D
>> http://help.excite.com/email/bounce.html=0D
>> =0D
>> Thanks for checking it out.....=0D
>> =0D
>> Rancher
skydeals
11-12-02, 01:45 PM
Your are correct in your concerns and there is nothing wrong with your setup!
This is quite a shock to me as well, mainly due to the fact that I am such an anti-spam activist! Now I find that my own sites are banned from sending emails to certian domains, one of which is Excite.
I have an Excite account, so I emailed myself from Outlook using my home address... it worked fine. So then I emailed myself from Outlook Express using the account that goes through mail.powweb.com and the message bounced back! Here is the response:
<***deleted***@excite.com>: host xmxpita.excite.com[208.45.133.107] said: 554
Service unavailable; [63.251.213.36] blocked using blackholes.excite.com,
reason: http://help.excite.com/email/bounce.html
I looked into the matter about what "error 554" was, and this is Excite's response:
The message in question was blocked because it came from a domain or IP address that is currently listed with one of our Spam filters. These filters are utilized to help prevent excessive spamming to our email providers. If your domain or IP address is listed with any of the four Spam filters we currently use, your message will not be delivered.
If you believe that you have been unfairly added to any or all of these particular lists, please contact the website in question:
Ordb (relays.ordb.org)
Spamcop (bl.spamcop.net)
Osirusoft (socks.relays.osirusoft.com)
Wirehub (blackholes.wirehub.net)
Spamhaus
Now I KNOW that my domain name itself is not spamming, and this is rather upsetting especially since my company has been a member of CAUCE (the anti-spam coalition) since CAUCE started up. My domain used to be able to send emails to Excite last month, but the emails were processed by another ISP then.
This may explain why I am having several clients complain that they never receive my emails, if SpamCop (or others) is blocking them from being received.
We are working on this. In all cases where a server is added to an anti-spam list, once the offending site is shut down, the offending server is removed. This can take 2 to several days.
The listing should be removed by this evening. The site in question was already terminated for policy violation (UCE/UBE).
We apologize for the inconvenience.
rancher
11-12-02, 09:30 PM
Thanks, Starr, appreciate you following up on this.
Rancher
rancher
11-13-02, 03:15 PM
I waited until today to re-send the e-mail to Excite to allow for any delay.....got bounced back again. Here's the message:
Thanks, Rancher
This is the Postfix program at host mail2.powweb.com.
I'm sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the message returned below.
The Postfix program
<mae____@excite.com>: host xmxpita.excite.com[208.45.133.107] said: 554 Service
unavailable; [63.251.213.35] blocked using blackholes.excite.com, reason:
http://help.excite.com/email/bounce.html
The URL they post says nothing about this case. We have not received anything from Excite about this.
You may want to contact them yourself and see what they say or what can be done about it.
I have a client that just sent this to me today:
Tue 2002-11-12 04:33:10: mail from 63.251.213.35 refused by OsiruSoft, see http://relays.osirusoft.com
I haven't been able to get anything to him in about a month. Always getting "<aaa*bbb.com>: host mail.bb.com[ip.ip.ip.ip] said: 550 <aaa@bbb.com>, Recipient unknown" bounced back to me through mail2.powweb.com.
He poked a hole in the anti-spam filtering for this IP but I will ask him to close it again to see if OsiruSoft has in fact removed us from their list. I'll post in a few days.
Thanks PowWeb
kemporama
11-18-02, 10:45 PM
Have read all the above posts. I'm still having the problem sending out mail to excite, even though there was a post a few days back saying that the listing was being removed.
Not to sound like a smart alec, but there was also mention in an earlier post that we should attempt to contact Excite ourselves. But since it's an issue apparently about mail.powweb.com and/or mail being transferred out through powweb from our domains, and since it sounds like it's multiple domains having the problem, even if one of us users would get ahold of them I don't think they'd give us the time of day since we aren't admins for powweb.com. Then there's also the problem that we couldn't use our email accounts to mail them since we can't get mail through to their domain.
An excerpt from Excite's site about error 554:
"...if your ISP or email provider has been added to our block list, your email message to @excite.com will continue to be rejected or a bounced message will continue to be generated. If this is the case, please contact your email administrator, and ask them to contact us for further assistance."
MarkHutch
11-18-02, 11:06 PM
I checked this IP via http://relays.osirusoft.com
and it's NOT listed. It might be that Excite is using an old list or is making a mistake. I didn't find anything listed which would cause this IP to be blocked.
skydeals
11-19-02, 12:32 PM
I just tried today (11/19/02) and the block is still present at Excite. I know it's not my website that was blackholed, and I was able to send emails to my excite account about a month & a half ago... which was before I switched over to Powweb.
Does this mean that ALL websites which are hosted by Powweb are "blackholed" and listed as a spam company??? I do not want to lose my good standing at Cauce.
Excite still kicked back the same eror message; host xmxpita.excite.com[208.45.133.107] said: 554
Service unavailable; [63.251.213.36] blocked using blackholes.excite.com,
And error 554 means "the message in question was blocked because it came from a domain or IP address that is currently listed with one of our Spam filters. These filters are utilized to help prevent excessive spamming to our email providers. If your domain or IP address is listed with any of the four Spam filters we currently use, your message will not be delivered. "
RocketJeff
11-19-02, 12:44 PM
Most black-hole lists aren't domain-name specific - they operate on the IP addresses of the mail servers (it's too easy to just get another domain name).
One way around this block is to not use Powweb's SMTP server - use your ISP's SMTP server for sending mail. You still receive your mail via Powweb's POP3 server, you just send mail through your ISP.
This works with most ISPs, but some won't let you send mail through their server unless the domain on the From: line is their domain.
This is how I have my mail setup (with attbi.com's SMTP server), and it works fine. Of course, if your ISP's SMTP server is on a black list, this isn;t a good idea...
skydeals
11-19-02, 01:09 PM
Thanks for the info on the black-hole lists... that's a pretty brutal rule, but I suppose it's the only way to enforce the fact that some companies should not support spammers.
I use my personal (ISP) email address for personal emails, but I can't use it for business ones because I need the "@skydeals.com" address listed as the sender. When someone sends an inquiry or places a web order it would not be cool to use my personal address in a reply.
RocketJeff
11-19-02, 01:32 PM
Originally posted by skydeals
I use my personal (ISP) email address for personal emails, but I can't use it for business ones because I need the "@skydeals.com" address listed as the sender. When someone sends an inquiry, or places a web order it would not be cool to use my personal address (or a forged address) in a reply. I assume that your ISP is enforcing this rule.
It isn't forging to use your domain's address on the 'From:' line of an email that gets sent through your ISP's SMTP server. Looking at the headers on mail sent through both SMTP Servers (Powweb & attbi), there is almost no difference in them (Powweb's show that they were routed through Powweb's server [by name] and attbi's show that they were routed through theirs). To the 'average' person, there should be no difference.
skydeals
11-19-02, 02:00 PM
You beat me before I was able to post an edit to the reply. I had taken out the "forged" comment in case anyone took it wrong before your reply was posted. What I wanted to stress was that I needed the reply emails to show that it came from the actual domain the customer was doing business with, and not a 3rd party email address with a changed header to reflect the business name. My sites deals with technical savvy people and businesses - they would most likely catch any attempts to fool them by changing the header so it says "Skydeals Sales" but with an actual return email address of Andyxxx@cpinternet.com. I cannot send any skydeals mail directly through my ISP's account - the only way would be to modify the account to make it represent something it was not.
None the less - it still does not correct the issue at hand: the fact that a major domain is refusing any emails which are sent from an entire community hosted by Powweb.
skydeals
11-19-02, 02:10 PM
You beat me before I was able to post an edit to the reply. I had taken out the "forged" comment in case anyone took it wrong before your reply was posted. What I wanted to stress was that I needed the reply emails to show that it came from the actual domain the customer was doing business with, and not a 3rd party email address with a changed header to reflect the business name. My sites deals with technical savvy people and businesses - they would most likely catch any attempts to fool them by changing the header so it says "Skydeals Sales" but with an actual return email address of Andyxxx@cpinternet.com. I cannot send any skydeals mail directly through my ISP's account - the only way would be to modify the account to make it represent something it was not.
None the less - it still does not correct the issue at hand: the fact that a major domain is refusing any emails which are sent from an entire community hosted by Powweb.
Looking at http://relays.osirusoft.com/cgi-bin/rbcheck.cgi?addr=64.169.115.12 it seems the only MTA blocking mail2 are some buffoons @ blackholes.five-ten-sg.com.
Looking at the domains they have us listed for, not one has EVER been a customer of Powweb nor are they in any way associated w/ Powweb.
Also, the other list they refer to, http://spews.org/html/S373.html , also does not list any of our IP's.
Solution: Call the ISP that’s lame enough to use that block-list and cancel the account with them. :)
MarkHutch
11-19-02, 02:21 PM
There is a good mail sending software program you can use on your PC which will solve your problem. It's FREE.
Post Cast Server (http://www.postcastserver.com/)
RocketJeff
11-19-02, 02:38 PM
Originally posted by skydeals
My sites deals with technical savvy people and businesses - they would most likely catch any attempts to fool them by changing the header so it says "Skydeals Sales" but with an actual return email address of Andyxxx@cpinternet.com. I cannot send any skydeals mail directly through my ISP's account - the only way would be to modify the account to make it represent something it was not.
You're right, this doesn't address the original issue (not being able to send through Powweb's servers to excite addreses), but to continue...
You aren't making it represent something it was not - you are "Skydeals Sales" and it doesn't matter what SMTP server you send the mail through.
Also, it wouldn't have your cpinternet.com account as the reply-to: unless you set it up that way (it would have your skydeals address as the reply-to: and from:). This is how I have my accounts set up and, as I said, the headers are virtually identical.
I sent the nice admin at five-ten-sg.com an email, lets see what happens.
***text of email***
To whom it may concern,
It seems your system has 3 of our email servers IP's, 63.251.213.34, 63.251.213.35 and 63.251.213.36 listed as blocked by your system.
In reviewing the info posted at http://www./blackhole.php
, all sites mentioned are not related to powweb in any way. Also, the link to Spews also yields anything related to Powweb (i.e.: none of our IP's are listed).
Can you kindly remove any IP you have in the 63.251.213 range?
I thank you in advance to any assistance in resolving this.
Cheers,
***end text***
Ok, the plot has thickened. Seems this particular block list has blocked all of Internap (and Sprint too it seems) IPs.
While I have forwarded this information to the ppl that can get things done at Internap, I still believe that any ISP that uses such a list should be dropped (or at least send an email and tell their admins to wake up ;).
Do not expect a quick resolution to this issue.
RocketJeff
11-19-02, 05:04 PM
Originally posted by Starr
Ok, the plot has thickened. Seems this particular block list has blocked all of Internap (and Sprint too it seems) IPs.
Ouch! This is probably 'Sprint/Internap provides bandwidth to an ISP that allows spammers, so we'll cut all of them off.' Kind of like hunting deer with a machine gun...
MarkHutch
11-19-02, 05:06 PM
Originally posted by RocketJeff
Ouch! This is probably 'Sprint/Internap provides bandwidth to an ISP that allows spammers, so we'll cut all of them off.' Kind of like hunting deer with a machine gun...
Ditto to that, RocketJeff.
It's not that Internap allows UCE/UBE (their ToS is very clear in that they dont), it’s a matter of one of Internaps users either being unaware of Intnaps ToS or unaware they have a user mucking up the system. The later is most likely the case.
In any event, I am sure Internap will work to get this resolved.
Here is the reply I have received from Internap. I suggest following their directions:
***start text***
Unfortunately, after several attempts, Internap has been unable to get our IP space removed from the "five-ten" list, even after proving that the IP space that they based the complaints on had been reclaimed and SWIP'd to a new customer via ARIN. The list is very indiscriminate and includes very large blocks from major IP providers including a significant portion of GTE, ATT, Sprint, and Cable and Wireless (C&W) IP space. In addition, even after a demonstrated willingness and track record of removing spammers from our network, "five-ten-sg.org" has been unwilling to remove Internap IP space from their filter.
This leaves Internap with no recourse other than to suggest that you and your customers contact the administrator of the network that you are attempting to email and ask them to stop using the "five-ten-sg.org" list to filter traffic. With five-ten-sg.org's attitude towards spam and filtering methods, we are seeing a lot of organizations moving away from using their filter list.
***end text***
I'd like to provide this info to my client who uses Osirusoft, and maybe summarize it for others who need to do the same. Is this correct?
**start**
Osirusoft spam blocking software uses various "blacklists" to identify spam sources. One of the lists used by Osirusoft comes from five-ten-sg.com. Their list includes entire blocks of IP addresses which affect e-mail exchanges between many major ISPs, companies, and institutions. Five-ten-sg.com will not remove these blocks of IP addresses from their lists despite the wide-scale traffic interruption that was caused by one or a few spammers who are probably no longer using the blacklisted IP/servers anyway. For companies that use Osirusoft, this means valid e-mail is being rejected by their e-mail server without their knowledge. ISPs that use Osirusoft are rejecting e-mails "on behalf of" their customers. Recognized names affected by this situation include Internap, Excite, Sprint, AT&T, and GTE.
To remedy this problem there are a few options:
1) Petition five-ten-sg.com to verify their blacklists.
2) Petition Osirusoft to stop using five-ten-sg.com lists.
3) Stop using Osirusoft, find another spam filtering solution.
4) Manually open IP blocks in Osirusoft which have been flagged as spam sources so that valid e-mail can come in.
5) Pass this information to your trading partners and encourage them to take similar action.
Tony Gravagno
Nebula Research and Development
http://Nebula-RnD.com
**end**
Inline corrections welcome.
What's ironic is that despite this issue and our own strict URL=http://www.nebula-rnd.com/spam/antispam.htm]Anti-Spam Policy[/URL], we are starting to see more spam here, while our own valid mail is getting bounced. *sigh*
Thanks.
Tony
skydeals
12-4-02, 02:03 PM
Just an update - in case anyone was interested if this has been resolved.
I too wrote Excite & have not received back a response. As of today, Dec 4th, 2002, Excite is still blocking the emails. I just tried to send a customer his web receipt to an excite address & it was bounced... stating the same reason as before:
host xmxpita.excite.com[208.45.133.107] said: 554 Service
unavailable; [63.251.213.36] blocked using blackholes.excite.com, reason:
http://help.excite.com/email/bounce.html
It was tried again using the Powweb webmail site on a major corporations T3 mainframe (instead of my ISP I use at my business) and it still bounced, so it's not the fault of my ISP being blacklisted.
I just sent Excite a second letter - this time to their corporate office.
kemporama
1-19-03, 10:28 PM
Just curious if there is any update about getting PowWeb's mail servers off of this blackhole list. I think there was mention up earlier in the thread that the admins were going to look into this.
Thanks.
skydeals
1-20-03, 01:51 PM
Nope - Excite won't even respond. As of today ( 1/20/03) I still can't send any of my customers who have an excite address any messages.
I have written to all of the spam filters they use & all of them denied it that my site is listed.
There is nothing Powweb, or our provider (who is the one being blocked) can do.
As we posted above, if you’re not happy w/ emails going to excite not getting threw because of a block placed by ONE lame-o anti-spam site, you should contact excite and put the pressure on them to consider a different block list.
Preferably one created and staffed by intelligent humans. ;)
skydeals
1-20-03, 03:06 PM
I've tried, but every email that I would write to Excite would only be responed with the generic form letter "thank you for writing to excite bla bla bla".... and I never get a real response.
I do agree with Excite's policy if this was indeed a spamming issue. If more companies blocked hosting websites that catered to spammers it would help with the growing spam problem by making the hosting firms enforce the "no spam" rule. But they need to keep their databases updated. I just looked in the Google newsgroups for the words "powweb" and "spam" and there are still websites being blacklisted in "news.admin.net-abuse.email" ... with some postings dated in 2003. I understand that it is pretty much impossible to police every account that Powweb hosts but isn't there a way for Powweb to make a new user sign a specific agreement stating there will be no porn or spam (or porn spam) and that if this is violated then the user will be fined or reported to the Federal Trade Commisson?
Do you know which anti-spam site it is that has Blacklisted the IP block that Powweb uses? Frankly - I love Powweb and and very happy with the services and quality. It seems like you guys are getting a raw deal. I sure Excite isn't blocking emails from hotmail.... and I get a ton of spams from that domain!
First, Powweb has some of THE strictest spam policies on the net. I wrote, maintain and stand behind them. Those that intentionally violate our ToS have no recourse. Termination w/ no refund and if we can, we change them a $150 clean-up fee.
Second, the networks that the fools at Spews are blocking (Internap, Sprint, UUNet and most of MCI) is because of specific “spam” sites that are not, nor have they ever been hosted by Powweb.
Remember, the fool admins at excite have no clue as to what they are doing. They are of the mindset that this is what we use and if ppl dont like it, "too bad". So, show them “too bad” and take your and your friends elsewhere. Eventually they will wake up and smell the coffee and develop a more intelligent block list
If you’re serious about your email, you should take serious action against the company that is blocking your email (i.e.: not Powweb).
I and the head admins at Internap have corresponded w/ both Spews and excite about this, but our requests fall on deaf ears.
SO? Where does that leave us? Talk everyone you know from using excite due to their inability to provide good service. Keep contacting those at Spews and try and plead w/ them to remove the block (at least on those IPs (like ours) that are not part of the problem.
Good luck and please keep us informed of anything you find out.
MarkHutch
1-20-03, 03:53 PM
Spews are blocking (Internap, Sprint, UUNet and most of MCI) because of these “spam” sites are not, nor have they ever been hosted by Powweb.
This must be effecting thousands of web sites and millions of email users. On the bright side, Excite is NOT the power house they use to be. Continue to encourage your customers to change email addresses to a company that has fair policy.
Also, it's been pointed out several times, but here goes agin. Change your outgoing SMTP to your ISP's IP sending address & enter your ISP's user name and password in the send validation boxes. I've changed mine to my Yahoo account and mail is going through to all addresses now.
There is nothing Powweb or any of us can do about this situation with Excite. I feel it's better to work around this problem than fighting a losing battle with the folks at SPEWS & Excite.
skydeals
1-21-03, 01:37 PM
It's really good to hear that the folks at Powweb charge the spam sites a clean-up fee. I'm surprised it isn't higher due to the fact that the abuse causes damage to Powweb's image.
I had never blamed Powweb for the spew problem - I was just hoping they could contact Excite and get an answer as whenever I tried the Excite people never responded, except for a form letter. The folks at Powweb have done more on this matter than what most hosting companies would do.... you guys have the best customer support I've ever experienced, & I've been a webmaster since 1996.
I am very serious about getting this issue resolved and will continue to fight this matter with Excite. As I mentioned before - this matter is particularly insulting to myself as I have been a member of CAUCE ( The Coalition Against Unsolicited Commercial Email ) since they started up. Does anyone have the specifics on which firm (that Excite uses) is listed our IP addresses as spam sites? I want to send a registered "snail mail" complaint to them and I also plan on contacting their Attorney General as this damaging label that my website has obtained is without merit.
Found another ISP who's blocking us based on Osirusoft. I've referred them to this thread to see what the issue is really about. This may help them to understand the problem from an ISP perspective.
Note, we're currently listed with Osirusoft as follows:
(127.0.0.4) 63.251.213.35 is DNSbl listed. by ztl.dorkslayers.com
Network provider for dataresourceconsulting.com (20021205)
Check Server hierarchy
(127.0.0.2) 63.251.213.35 is DNSbl listed. by blackholes.five-ten-sg.com
No surprise on 510 SG. Is that first one new? (Obviously not new based on the date, I just don't recall seeing dorkslayers mentioned in this thread.)
Frustrated with the situation but still happy with PowWeb.
Thanks guys.
Interesting. Dataresourceconsulting.com is not now or has ever been hosted by Powweb.
Owner of dorkslayers.com is:
domain: dorkslayers.com
status: production
origin-c: bill.maloy@goldinc.com#18
organization: Gulfcoast On-Line Development, Inc.
owner: Bill Maloy
email: bill.maloy@goldinc.com#18
title: President
address: PO Box 406
city: Long Beach
state: MS
postal-code: 39560
country: US
admin-c: bill.maloy@goldinc.com#18
tech-c: bill.maloy@goldinc.com#18
billing-c: bill.maloy@goldinc.com#0
nserver: ns.goldinc.net 63.164.70.2
nserver: ns2.goldinc.net 63.164.70.3
nserver: ns.develooper.com
registrar: JORE-1
created: 2000-03-30 12:02:03 UTC core
expires: 2003-03-30 12:02:03 UTC
source: joker.com
Nevertheless, PowWeb is being blamed for their spam. I trust you're going to take it up with them.
Can PowWeb recommend any specific action that we can take individually to petition someone for some action? Osirusoft has the attitude (and SUCH an attitude at that) that it's not their problem if someone is using their software/service and having problems with lists. They believe anyone who is in a list deserves it. What specific information can we provide them that SPEWS and/or 510 SG are providing their users with bad information.
Telling an ISP that Osirusoft or the list providers is in the wrong doesn't address the issue, the response will undoubtedly be "get yourself an ISP who isn't in the DNSbl. Yeah, like Microsoft's answer is frequently to just reinstall Windows.
You have to remember that most of US aren't in the ISP business, our sites are tools for working, not our tools of trade. But if you are being stonewalled in your efforts to service us, give us some idea of who we can go to, and arm us with some rock solid info/ammunition, I'm certain that some of us will work with it.
Thanks again.
MarkHutch
1-22-03, 03:39 PM
Nevertheless, PowWeb is being blamed for their spam. I trust you're going to take it up with them.
How can Powweb be sure they are guilty of SPAMMING? The same company that's listing them as a SPAMMER is also wrongfully saying they are hosted on Powweb. The person might be totally innocent and the listing is incorrect.
I understand your point but Powweb's objective in this case would simply be to prove that the domain in question doesn't belong to Powweb. It's up to the domain owner, their real ISP, and the list provider to address the facts regarding spam. If the domain doesn't belong to Powweb, whether or not they spam is irrelevant to any of us - unless Internap itself gets blocked in the process.
RocketJeff
1-23-03, 08:26 AM
Originally posted by TonyG
whether or not they spam is irrelevant to any of us - unless Internap itself gets blocked in the process. Internap is blocked. that's the point. They blocked all the IP addresses for Internap based on some of the providers they provide service for. Powweb's IP, and all other Internap IPs, are blocked because a different Internap customer services dorkslayers.com (amoung others).
It's like killing a house fly with a nuke - there's got to be collateral damage.
You say to complain to the ISP right off the bat.
Later you say we got rid of the offending spammer...
What can you be doing in a proactive manner to work with ISPs to get a warning this is occurring before powweb is placed on a block list.
I understand that stuff like this happens.
Go call the ISP is not a valid answer in of itself.
Cheers!
Mark
Best thing about the future: it comes one day at a time
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