Norton SystemWorks 2002

[cdnmama]

Last week my hubby ran a One Button Checkup in Nortons then headed off to bed. In the morning I check and there were 2 errors....one in auto-detect and the other in Virus Definitions. I did a fix and those 2 appeared to have been repaired. I opened Outlook Express and each mail that started to download, was not protected by Nortons auto-detect.....yikes! Back to Nortons I go......to find red X's beside auto detect and virus definitions.

I tried to turn auto detect back on but it said to do a live update first so I did that. There was nothing there but it seemed to have worked. I tried to turn on auto detect again and got the same message. Then I tried to do a virus scan thinking a virus took over Nortons on me....but I got the same message....run a live update first. Aaaaaaaawwww!

I ended up uninstalling and reinstalling and everything went fine...got the live update (and there were 3 to update?!) and ran a virus check. The computer appeared clean :) Now my question is.....does anyone else when they update their virus definitions get a message to reboot their computer for the updates to take effect? Since I reinstalled Nortons, this has happened twice....I've never seen this before. Past updates have never required a reboot. Could there still be a problem?

Thanks for any advice or thoughts about this :)

Deb

[MarkHutch]

That re-booting deal is perfectly normal when running Norton for the first time. I recently added it to one of our laptops and I had to do the same thing. Some of the stuff doesn't start working until you re-boot and run Live Update again and again. You'll know when it's all installed because it will quit asking you to re-boot after an update. Hope this helps.

[(jj)]

When you run the live update for Norton, it not only checks for new virus definitions, it also looks to see if there is any new main components to update.

So if you run a live update and it only updates your virus definitions, then it shouldn't want to reboot.

However, if you run it and it updates any of the core elements of the program, then it needs to reboot for those to take effect.



Just my "For What It's Worth"

[cdnmama]

Thanks for the replies :) I remember having to run the scan and the update when I reinstalled Nortons last week. But I went to get a live update yesterday, there was something to download and it asked for a reboot again. It just surprised me as it never had done this before. Probably as (jj) suggested, it must have been a program component. Guess I'll stop worrying ;)

Deb

[(jj)]

Norton releases a new virus definition EVERY DAY, if you want to manually download and install them. These are called "Intelligent Updater" and can be found at http://www.symantec.com/avcenter/defs.download.html
These are ONLY definition files and do NOT contain any of the core component updates.

The Live Updates are normally released each Wednesday afternoon.

The only other times that a Live Update is released is if there has been a prolific spread of one of the viruses.


Just my "For What It's Worth"

[teamantivir]

Originally posted by cdnmama
Thanks for the replies :) I remember having to run the scan and the update when I reinstalled Nortons last week. But I went to get a live update yesterday, there was something to download and it asked for a reboot again. It just surprised me as it never had done this before. Probably as (jj) suggested, it must have been a program component. Guess I'll stop worrying ;)

Deb

J.J. gave you good Norton's specific advice. I'll just throw in a little general advice. :) No matter what the vendor claims, no matter what product, it's always a best, safest practice to reboot after any update to your anti-virus (this includes the virus definitions/ signatures). The reason being you never know when the program actually has them read into memory for use, or the files open. By rebooting, you force the product to reload, with the new information. I've seen numerous machines, using different products, running the latest and greatest, but still get infected, after reboot the same infection was found and "cleaned"

just a little FWIW.

[cdnmama]

Thank you everyone for your replies! After Nortons just stopped working on me, I was a little paranoid that it kept asking me to reboot since it never asked me to do that before. Now I know better ;)

Deb