Need help setting up FTP sub account

[dtise]

I am trying to set up a 2nd ftp account for my clients to access. I am doing the following.
I set the folder to dtclient
gave it an access name and password
activated it and saved all settings.

I am using a Mac and my ftp client is Transmit.

I set my client up to connect to the second ftp accout
Server namer is orion.powweb.com
user name <my user name here>
<my password here>
Initial Path <tried both the primary path and the primary path with "/htdocs"
and port I left blank
Protocol choice's are Standard FTP or Secure FTP - Ive tried both.
when I hit connect I get an authorization failure.
what am I doing wront???????? I can get into my website account no problem
thanks...........

[user00265]

99% of the time this is because a password mismatch. Go to your OPS, go to the FTP tab, and change the password on the user you are trying to use.

Connection settings:
Server name orion.powweb.com
user name <your user name here>
<your password here>
Initial Path / (note a sigle foward slash)
port 21
Protocol Standard FTP

Try all of this out, and if problems persist, post back here.

[(jj)]

When you set up the new FTP user, did you set it up so they could only get into the folder which you'd setup for them? If so, then the new user would NOT be able to log into the root of htdocs

When you setup a new user and want them to only have access to a certain folder, you have to set the path to www/u/username/htdocs/new_folder Then when you setup your FTP program, you DO NOT put anything into the host (initial path) section of the program.

By the way, if you forgot to put the /htdocs into the path when you setup the new user, you will now have an extra new folder outside of your htdocs folder. This one can be deleted if it is there.