Website disabled..How to turn on again

[Ajarn]

:(

Powweb sent me a notice that my website had been disabled because in the last 24 hours I went over 2 gigs....Never mind that my monthly average is well under the max allowed..

Okay, powweb, you made your point. I signed a form last year willing to pay for overage, so there should be no reason to keep my website offline, even if for ONE day in more than 2 years it goes over the average...but stays well within the 30gig limit.

Frankly, an email notifying me of the fact that my account averaged one day over the 'average' would have been better, I think. Turning off my website at night for such a minor issues seems unfair. I stand to lose a fair bit of money due to this 'automation' since for sure, nobody will do anything until US office hours....

So, the email didn't give any clue as to what Powweb will do now...Turn it back on? Let me (and my visitors) dangle longer? Maybe someone can tell me how to go about getting this straightened out

[alphadesk]

Frankly, an email notifying me of the fact that my account averaged one day over the 'average' would have been betterThey did send you an email/notice.Powweb sent me a notice that my website had been disabled

You will have to get with support@powweb.com to get your site turned back on.

The option of paying for extra bandwith has changed.
http://www.powweb.com/additional.html

[stevel]

PowWeb no longer allows you to pay for excess bandwidth - if you go over 2GB/day or your allotment for the month, your site is disabled until you contact support and tell them that you agree not to exceed the limit.

[Ajarn]

[QUOTE]Originally posted by alphadesk
[B]They did send you an email/notice.

I mean and not shut the site down. It would been easy for anyone to see that this was an *extremely* unusual occurance (never before!), it was *very* slightly over 2 gig's, and that it would be very unlikely to ever go over the 30 gig limit.... A letter of warning would be better, I feel, so that the webmaster can check to see if there is a problem, or see if it's just a one-time deal. For me, since I have 2 accounts here, I can spread my hits over 2 sites if I need to, like pulling up all graphics from a path to a different acount

If they want to set a limit for auto shutdown, I believe it's unfair to shut us down if we go over the 'average' just once....Either set the daily limit higher, to justify the shutdown due to server resource usage, or make it over the average for more than just one day to more honestly reflect server usage and not just the results of a usage spike for one day that is very minor...

You will have to get with support@powweb.com to get your site turned back on.

First thing I did. The last time I wrote to Support, it took them over 3 weeks to do anything....Let's hope they're more on top of things now....

And let's hope that last sentence doesn't slow them down :)

[stevel]

The shutdown with 2GB transfer is automated - there's no attempt to look at usage over a longer period.

[Ajarn]

"The shutdown with 2GB transfer is automated"
Of course. I stated that.

"there's no attempt to look at usage over a longer period."

I know that, too, hence, my suggestion to change their way of doing things

Anyway, my site is back up

[ShawnC1032]

Same here, I normally use 500-800MB a day. Today I got linked on Fark.com (not even on the front page), it shot up just for a 48 hour period.

If they looked at my previous year that I have been with them they would see that I rarely use more than a couple gigs a month.

[HalfaBee]

What amazes me is that they tell you not to go over the 2G limit but give you no easy way to tell how much bandwidth you are using per day to be able to automate a bandwidth reduction policy.

If they can automate the shutdown program why can't they give us access to the same figures so we can automate our own answer to the problem?

HalfaBee

[ShawnC1032]

One wonders though, why the 2GB limit, when it's not the transfers but the requests that take up the server time.

Err oh well time to start moving some of my stuff to my colo boxes, this was nice cheap reliable hosting for my personal stuff, but it appears unlike most other hosts that give you a warning when you go over your bandwidth, here they cut you off. And I am going to be down for 24 hrs, for what reason, I just once go over 2 GB a day?

I should note that I work in a NOC for another company, I goto the bathroom, and each box has used 2GB of bandwidth. I mean that stuff is cheap, I imagine Pow Web is paying about 25 cents a GB max.

Edit: Darn I can't even FTP in to move some of my stuff to my colo boxes.

[Ajarn]

"What amazes me is that they tell you not to go over the 2G limit but give you no easy way to tell how much bandwidth you are using per day to be able to automate a bandwidth reduction policy"

Yep. in my ops, it always says N/A...

I was relying on my webstats to tell me about *all* my stats, but it sure doesn't seem to compare with powweb's, my stats showed about 1.7 gig's one day earlier (a 100% spike from norm) versus the 2+ claimed as used.... A different measuring period perhaps?

On a more positive note, :)

Powweb responded quickly and efficiently in restoring my website and, in addition, they upped my limits to 45 gig's and 650 meg's of file space...at no charge.

Thank's Powweb. You are restoring my faith ;)

[HalfaBee]

They take it as a rolling 24 hour period so it is very hard to determine the bandwidth.

I suppose you could read in the access_log into a php script and add up the values in the last 24 hours.

If they have the figure why can't we?

I want it automatic so a cron script can email me when it gets to 1.8G or something and then I can stop pics and things from wasting the rest.

HalfaBee

[ShawnC1032]

Well after 12hrs, Winston was the man with the plan and turned my site back on for me. Though there has to be a better way.

[Ajarn]

Agreed ;)

But, powweb's response this time sure is an improvement in service and response than I was used to here. Gotta give credit when it's deserved.

[ShawnC1032]

Off again. Doh how can I tell which files to delete if webstats doesn't update. I deleted what I thought were the biggest bandwidth hogs. The two posted on fark.com.

[Trinity]

Originally posted by ShawnC1032
Off again. Doh how can I tell which files to delete if webstats doesn't update. I deleted what I thought were the biggest bandwidth hogs. The two posted on fark.com.

So how many people can be in the site at one time before you go over?

I run a classifieds and get 80 people a day right now and its only been up 4 weeks ..... Its building quick when should I think about a server.... http://www.equine-ads.com