To anyone at PowWeb

[Autiokari]

My site www.aim-dtp.net has again been taken off from the Net by powweb due to "high machine load" by some unknown scripts (the non-comprehensible crime-list is copy/pasted below). I have only had the Ikonboard message-board and a site seach tool installed. Maybe someone has hacked the Ikonboard, maybe the powweb machine has been hacked, maybe the powweb machine is ill-behaving or what ever. Maybe powweb just want me to leave due to the rather high transfer quota at about 10Gb/mo. What ever, I will leave, very soon.

However for the couple of days it takes to arrange the new web hosting account I do need to have my site back on the web. It just needs to be there, it belongs there.

So please put the site back on the web. I have deleted everything from the /cgi-bin so there will absolutely be no scripting problems.

Yes, I have emailed to the support with no reply, no nothing.

I must say I really do not understand the modus operandi of powweb. You could have disabled the /cgi-bin in case there was some trouble with the scripts there but no, you disabled the whole site. Once again.

The crime-list:

> number of scripts causing a high machine load.
> last pid: 8548_ load averages: 10.01, 9.65, 7.52 up 42+10:07:16 22:27:05
> 117 processes: 20 running, 96 sleeping, 1 zombie
>
> Mem: 1218M Active, 365M Inact, 324M Wired, 88M Cache, 199M Buf, 16M Free
> Swap: 1024M Total, 7684K Used, 1016M Free
>
> PID USERNAME PRI NICE SIZE RES STATE C TIME WCPU CPU COMMAND
> 8396 autiokari 63 0 5628K 5200K RUN 0 0:01 14.26% 2.59% perl
> 8428 autiokari 63 0 5856K 5400K RUN 0 0:01 23.58% 2.25% perl
> 8419 autiokari 64 0 5556K 5096K RUN 0 0:00 12.61% 1.76% perl
> 8429 autiokari 63 0 3576K 3104K RUN 0 0:00 13.33% 1.27% perl
> 8436 autiokari 63 0 4876K 4396K RUN 1 0:00 20.00% 0.98% perl
> 8432 autiokari 64 0 3204K 2732K RUN 1 0:00 10.00% 0.49% perl
> 8446 autiokari 56 0 6052K 5624K RUN 0 0:01 2.00% 0.10% perl

Timo Autiokari

[MelGibson]

Maybe powweb just want me to leave due to the rather high transfer quota at about 10Gb/mo.

My forums alone generate 30gb/mo, and they haven't kicked me out. This same problem you speak of happened to me, and all I had to do was update my forum software which apparently fixed it since they haven't taken my site down since it happened (several months ago)

-Mel

[jamyam]

Yeah, check out this link: http://www.powweb.com/faqs/?category=Bandwidth%20%28Data%20Transfer%29&faq_id=336 to fix your Ikonboard troubles.

-James

[xfsunolesphp]

perl is take too much system resources.
php is use less system resources.

i consider move to phpbb.

[RocketJeff]

Originally posted by xfsunolesphp
perl is take too much system resources.
php is use less system resources.

i consider move to phpbb.

I know both PHP and Perl - enough to know that the above is very misguided.

Both PHP and Perl can cause high system loads if improperly used; both are fine if properly used. If someone says that one is better then the other it just means that they don't know how to use one of them properly...

[Autiokari]

Originally posted by MelGibson
My forums alone generate 30gb/mo, and they haven't kicked me out. This same problem you speak of happened to me, and all I had to do was update my forum software which apparently fixed it since they haven't taken my site down since it happened (several months ago)
-Mel

Some months ago powweb trashed my site for the first time, I too updated the forum software at that time, now they trashed the site again. So be alert and keep constantly polling your site to see if it is online or not, it will happen again to you also. Note that on the second time the downtime is considerably longer, my site has been down for over 5 days already.

Timo Autiokari

[btrook]

I personally don't think it's unreasonable for them to shut down sites that may cause problems for other users. I do empathize with you though having your site turned off and all.

But it sounds like you need a different webhost. PowWeb isn't for everyone. You may want to look into www.HE.net - they offer a wide range of services. You might find just what you need.

[edbot]

Autiokari

Some months ago powweb trashed my site for the first time, I too updated the forum software at that time, now they trashed the site again.

It is unfortunate that your site was taken down. I assure you that we did not "trash" your site or ever have. I apologize if you feel that we have picked on you or your site specifically.

Maybe powweb just want me to leave due to the rather high transfer quota at about 10Gb/mo

Our current bandwidth limitation for customers are 45Gb/mo. You are well with in the threshold of the service.

It is clear that the culprit of your site being taken down is the "program" you are using. However, disabling accounts are sometimes necessary. There are other customers on that system that needs the resources just as much as you do.

my site has been down for over 5 days already

I monitor our email queues constantly (along with a full support staff); and, I answer the telephones as well during the peak day hours. I doubt that your concern/issue has been left 'un-addressed' for such a long time. It is unlikely that one of our technician or myself didnt come across your case. If there was a mistake, I will be happy to look into it.

So be alert and keep constantly polling your site to see if it is online or not, it will happen again to you also

I cant dispute that the system will sometimes go down. Like with all things man made, sometimes they break. However, we do to take every effort humanly possible to address every customers concern.

It is unfortunate that our $7.77/mo , 650MB of space and 45Gb/mo of transfer did not meet your level of expectation.

[Autiokari]

Originally posted by edbot

It is unfortunate that our $7.77/mo , 650MB of space and 45Gb/mo of transfer did not meet your level of expectation.

Those terms seem to be very good but when I take the reality into account they are worthless, meaningless. I simply can not poll my site and email on hourly basis just to see what kind of sabotage PowWeb may have done to it, people do e.g. travel and do not have internet access all the time.

However, disabling accounts are sometimes necessary.

In case of ill behaving perl script it is not necessary at all to shut off the whole site from the Net. Just disabling the cgi-bin is enough. If it was an ill behaving perl script at all as PowWeb can not even identify such a script.

There are other customers on that system that needs the resources just as much as you do.

Disabling the cgi-bin is well enough in case of ill behaving script.

Timo Autiokari

[edbot]

Those terms seem to be very good but when I take the reality into account they are worthless, meaningless. I simply can not poll my site and email on hourly basis just to see what kind of sabotage PowWeb may have done to it, people do e.g. travel and do not have internet access all the time.

Your website is your responsibility. If your website is important to you; and, If maximum uptime is what you need, then you will need to invest time and perhaps a webmaster to tend and care for your website.

[stevel]

You can get free hourly monitoring of your site's basic availability at www.websitepulse.com I use this service and like it. It sends e-mail when problems are detected.

[Autiokari]

Originally posted by edbot
Your website is your responsibility. If your website is important to you; and, If maximum uptime is what you need, then you will need to invest time and perhaps a webmaster to tend and care for your website.

It is the responsibility of the hosting company (you, the PowWeb, in this case) to provide the service that your customers pay for.

The service that you claim to provide is Web Hosting. I believe that everyone in his right mind agree that Web Hosting means the same as doing your best to keep the hosted sites on the Web not trashing those sites off from the Web.

You really do need to learn your business and the way you manage your systems. I do not know any other Web hosting company that routinely cuts the hosted sites off from the Web on the basis of vague, unspecified claims of ill-behaving scripts. No, they simply disable the offending script and they send a polite detailed email to the customer asking him to correct the situation. The customers are not their enemies.

You too need to understand that the customers are your friends, not your enemies. You should not treat the customers as if they were your enemies. It is bad for your business, the customers will leave eventually, some sooner like myself, some will bear your punishments and bend under your despotism for a little longer. But eventually they will leave, there are plenty of service providers to choose from. And those leaving customers certainly will tell their tribulations with you to their friends. Bad for your business.

Timo Autiokari

[alphadesk]

Timo..I see you have moved on. Thank you for your comments.

Thread closed.