web stats HELP

[Fred]

I have turned them on I have went to all the readme links that have been posted here I went to the webalizer site and I still dont know how to get it to do anything....maybe its lack of sleep but can anybody tell me how to make the required modification is that indeed what needs to be done!
Thanks
Fred

[Rick_E]

I believe they only update once a day at midnight (west coast?) so be sure they've had a chance. Thereafter go to http://yoursite.com/webstats/index.html to see the report.

[Fred]

Well I have had the site for a for about 3 weeks and turned it on at the beggining. Tried what you said I get a 404 error?

Thanks
Fred

[Fred]

I checked the dir for webstats and there ist even a index.html file...actually there is no files at all. The Webalizer dir has the .conf file in it but thats the only related file i can find anywhere?

Fred

[Jess]

Fred,

Note in your "members operations" area it says, "Webalizor uses your
CustomLog to produce reports and graphs for you to analyze the traffic
to your website. To use WebStats you must have CustomLogs turned on."

(You'll also find a link there to your Webstats.)

So did you turn on Access Logging?

The webstats folder will be found in your htdocs directory.

[MannInc]

Webstats are suppose to be updated hourly, as long as there have been hits to your site. Did you also turn on the CustomLog through OPS? This is required for WebStats to work.

[Fred]

Ok for those who havent read everything I have done;
OPS turned on Webstats
OPS turned on Logs
read help file
went to webalizer site
have clicked on link in OPS just takes me to directory thats empty

Am I supposed to create a file for in there?

I can't find the answer to this anywhere...

Thanks
Fred

[MannInc]

What's the address to your website?

[Fred]

www.4pins.org

[MannInc]

You're correct. There's absolutely nothing under Webstats. Try turning webstats and logs off and than back on. If this doesn't solve the problem, you might wish to drop the folks over at Support a line, explaining that your webstats are installed and not creating anything. They might be able to reset them to work right.

Nice site design by the way.

[Fred]

Thanks I will do that and see what happens...


fred

[Fred]

Well I have done it waited for 2 12:30am system updates to pass and still nothing and tech support insists I hsould keep waiting dont they thinkt hat over 2 weeks of waiting is log enough before they help???

[MannInc]

Try FTPing into your account and looking under the etc folder. You should see a file called webalizer.conf. Right click on this file and choose view file. Compare it to the following (as it should look familiar):

LogFile /www/m/manninc/logs/access_log
OutputDir /www/m/manninc/htdocs/webstats/
HostName manninc.com
TimeMe yes
HideSite *manninc.com
HideReferrer manninc.com/
HideURL *.gif
HideURL *.GIF
HideURL *.jpg
HideURL *.JPG
HideURL *.png
HideURL *.PNG
HideURL *.ra
SearchEngine yahoo.com p=
SearchEngine altavista.com q=
SearchEngine google.com q=
SearchEngine eureka.com q=
SearchEngine lycos.com query=
SearchEngine hotbot.com MT=
SearchEngine msn.com MT=
SearchEngine infoseek.com qt=
SearchEngine webcrawler searchText=
SearchEngine excite search=
SearchEngine netscape.com search=
SearchEngine mamma.com query=
SearchEngine alltheweb.com query=
SearchEngine northernlight.com qr=

Let me know whether or not it does indeed appear similar!

[Fred]

Well there is surely differences starting right at the top but still doesnt there need to be an index file or some files in webstats dir as well that the system is supposed to create?


LogFile
OutputDir /www/p/pinsadmin/htdocs/webstats/
HostName 4pins.org
TimeMe yes
HideSite *4pins.org
HideReferrer 4pins.org/
HideURL *.gif
HideURL *.GIF
HideURL *.jpg
HideURL *.JPG
HideURL *.png
HideURL *.PNG
HideURL *.ra
SearchEngine yahoo.com p=
SearchEngine altavista.com q=
SearchEngine google.com q=
SearchEngine eureka.com q=
SearchEngine lycos.com query=
SearchEngine hotbot.com MT=
SearchEngine msn.com MT=
SearchEngine infoseek.com qt=
SearchEngine webcrawler searchText=
SearchEngine excite search=
SearchEngine netscape.com search=
SearchEngine mamma.com query=
SearchEngine alltheweb.com query=
SearchEngine northernlight.com qr=

[MannInc]

Download the file to your computer and edit it to reflect the LogFile line as follows:

LogFile /www/p/pinsadmin/logs/access_log

The LogFile line needs to point to the access_log in order to count the hits to your site.

Also, add the following lines to the bottom, below the search engines:

DNSCache DNSCachefile
DNSChildren 1

These lines will allow for the refers to be shows as something.com, rather than the default ip addresses, which will cause your hits to all resolve as unknown.

Than simply upload the file back to the server in Automatic mode (the default setting) and refresh this directory. Hopefully, this will be all you'll need to get webstats working for your site.

Once your hits began being counted, the index.html as well as other files should be created under the webstats folder.

[Fred]

Ok I have done all that I guess now we just sit and wait, thanks so much.

You think tech support could of taken the time to look in my dir and adjust those things or tell me what to do!

Regards
Mark

[MannInc]

Well Fred, it appears that your webstats are now working.

Glad I was able to help!

[Fred]

Yes finally they are.

Thanks again so VERY much for your tie and assistance.

Fred