Error message when starting " Remote Help Session "

[pappasplace]

When starting a Remote Help session I receive an error message as follows: Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again. I get this message only when intiating a remote session with one person. All others work fine

[SBGlasby]

gotta ask....

Since there's probably only about a thousand programs for some type of remote connections, ect.

Which one is this question in reference to?

Or is this a web-application , or program you've setup on your site?

a little detail goes a long way.

[paulselhi]

check the other user's firewall is allowing you in

as stated which program are you using ? can you enter ip address for a connection as opposed to machine name ?

[satis]

"remote host could not be resolved" typically points to a DNS name resolution issue. Try using their IP address instead.

[bdoc]

has this ever worked for you or has this problem just recently developed?

[pappasplace]

I apologize. I didn't know there were other " Remote Assistance " programs for Windows Operating System. I am using the Remote Assistance software that comes with Windows XP. I have used this program in the past on other computers using Win XP and had no problems.

[SBGlasby]

just got back in town.

if you haven't resolved the issue, it sounds to me as if someone or something turned off a service, or if you;ve recently upgraded security patches, then more than likely that particular service changed from a service that automatically runs, to one that has to be manually started.

Take a look in "administrative tools" , "Computer management", services... and see if there is a service in there that has been turned off.