Rip Off

[ckaplan]

I SIGNED UP FOR A $7.95/MONTH ACCOUNT. I JUST FOUND THAT YOU'RE BILLIING MY CREDIT CARD $20/MONTH!!! I ONLY WANT TO KNOW HOW FAST YOU'RE GOING TO REFUND THE DIFFERENCE!!!!!!!!!!!!!!!11

[Soul-Haven]

PowWeb offers $7.77/month contracts...not $7.95.

You'll probably get a quicker response e-mailing billing@powweb.com

[Ed-Seigal]

The best thing to do is email the Billing Dpt. with all of your information, i.e. domain name, last 4 digits of you c.c.# and your reason for your refund and they will help you out with this issue.

[stevel]

My guess is that the $20 is the setup fee, which is charged if you select the three-month term. It does say this on the pages describing pricing.

[Jade Dragon]

If you chose the quarterly billing, then there is a one time $20.00 set up charge. Your first billing would be $43.31 and all subsequent billings will be $23.31, every three months. (Not including any additional charges such as 2nd mysql or domain pointers)

As explained on the hosting page.
http://powweb.com/webhosting.html

If you feel that there is an additional error to your account then you can contact billing@powweb.com

You can also log into OPS and click on ACCOUNTING for a listing of all charges made.

=)
Jade

[mjp]

I'm looking at your accounting here, and you opened this account in June, canceled it within 30 days, received a full refund, and then re-opened it the next day. When you opened the account you were charged $43.31, when you canceled it you received a $43.31 refund, and when you re-opened it you were charged $43.31 again. There is not a $20 charge associated with your credit card in our system.

If you have a $20 charge that you believe originated with us, fax us a copy of your credit card statement ((310) 278-5401) and we'll check into it for you.

mjp