AwStats 500 Internal Server Error

[tdv]

After going through the tutorial and visiting http://mydomain.com/cgi-bin/awstats.pl (using my real domain name) for the first time, I get the following error -

500 Internal Server Error
------------------------------------------------------------------------
There has been an error in processing your request._ Please contact support@powweb.com with a brief description of your problem and what you were doing at the time.

Anyone else seen this? Thanks in advance.

[(jj)]

Did you Chmod your awstats.pl to 755?

[tdv]

I'm not sure. What can I do to check? - Thanks,

[YvetteKuhns]

Use your FTP program. If using CuteFTP or something similar, you will see the server files in the right pane. Click on the cgi-bin and right-click to select CHMOD. If the folder is not set to 755, then type 755 in the box. Then go into the folder, right click on awstats.pl and select CHMOD. If the file is not set to 755, then type 755 in the box.

If you are using a different FTP solution, try checking permissions for owner read, write properties but not user or public.

[tdv]

Thanks Yvette,

I'm using WS_FTP right now. CHMOD is in fact set to 777. I can't see how to change it though with this application? I can try with Fetch on a Mac later this afternoon. Any idea how to change it with WS_FTP? - thanks again.

[YvetteKuhns]

WS_FTP doesn't show the actual permissions on those files / folders, but it does let you change them.
Use the Dirinfo button to examine the current permissions.

Look at http://support.discusware.com/center/resources/howto/chmod.php for more info.

[YvetteKuhns]

Oh, this one is better. Thank God for Google.

http://www.itc.virginia.edu/desktop/web/permissions/wsftp.html

[tdv]

Thank You!