A tricky display problem discovered in WebMail... Is this a bug...?

[gavino]

I discovered something strange about the webmail facility while managing my e-mail users...

Say, in earlier days, I created a POP3 account called "monster", and an e-mail address monster@mydomain.com for it.

Now I decide to change the e-mail address for this POP3 account to whatever@mydomain.com, so I created that e-mail address in OPS and set it to transfer all the mails to the "monster" POP3 account.

Since monster@mydomain.com is still existing, and I don't wanna waste my number of forwarding, so I decided to delete it.

After doing this, the e-mail address and the POP3 account behave as expected, in UNIX level.

However, when I tried to login as monster in the webmail facility, I still get monster@mydomain.com displayed on my screen and as the default e-mail address of the user...

Quite strange huh? ;)

[MannInc]

Ok, first of all, the monster account is setup in two places, the pop and smtp from the sound of it. You then set up another pop account and set it to forward to monster.

Did you set this to forward to monster@yoursite.com or to the smtp account, monster?

Than you deleted the monster account. Once again, was it the monster@yoursite.com or the SMTP account, monster?

I ask these questions to clarify your question.

Update: I just setup a test user email account under my domain, then deleted it. Went to log in user the username and password I set up and it let me in. Now I had completely deleted the account before testing this.

Is this the problem you're referring to? Seems kinda funny that this happens.:D

[gavino]

Ooooo... very complicated, huh? ;)

Let me explain once more.

First I created "monster" (POP3) AND "monster@mydomain.com" (SMTP)

then, I create "whatever@mydomain.com" (SMTP), pointing it to "monster" (POP3)

then, I delete "monster@mydomain.com" (SMTP)

then, when I go to webmail, I login as "monster"

it still displays "monster@mydomain.com" in there :rolleyes:

[MannInc]

try logging into OPS and checking both the POP3 and SMTP tabs under Packages, and make sure the address monster@yoursite.com isn't still lingering around somewhere. This could be the reason for the problem.

Hope this helps!

[gavino]

I'm sure the monster@mydomain.com address is no longer existing in anywhere~~

but what i was thinking is... when u create a POP3 account, u have to fill in the desired e-mail address (SMTP) field. This value is stored somewhere in the web server which enables the linking between the POP3 monster and the SMTP monster.

When you delete the SMTP monster, that value associated with the POP3 does not know which SMTP should be referring to (since you can have multiple SMTP addresses pointing to one POP3 accounts - many-to-one relationship!), and therefore it couldn't be updated.

Hmmmm, it's just my guess? ;)

[Starr]

Remember that just because you remove an SMTP alias, it doesn’t mean you delete the POP. I think I get what you’re talking about. In the old days, you said I want "monster" (why stop now ;), we gave you 1234.monster (first 12 chars of your customer ID and the username you asked for).

Now, we like to think the process is a bit more streamed-line. If you add a POP3 user from the POP3 tab in Ops, it does the username AND lets you define the correct aliases you want that new POP user to be the recipient for (pretty slick, eh?).

It may be that your initiating the add new POP users from the users tab and not the POP tab.

As for the information shown via WebMail, you can change this to whatever you like by logging into WebMail and clicking on the "settings" tab. There you can add unique personalities so it says whateveryouwant@yourdomain.