Why offer something you can't that is not usable?

[v8power]

"Yes, in most businesses the customer is always right. And as far as most things are concerned, the customer is always right here as well.

But I'm sure you understand that this is not most businesses, it is a specialized and unusual business, and there are many times in this particular business when the customer is wrong (usually inadvertently, sometimes not) and does something to stop a web server or a database server or a mail server.

When you see posts here for web server or MySQL server outages, 99% of the time that is due to a process consuming most or all of the resources on the server. Users create those processes with their web site code. When a user's code causes a process to go awry and slows or stops a server, all we can do is respond. We cannot proactively monitor all the code running on all the servers to make sure it is error-free.

So I'm not sure what you mean in this specific case when you say the customer is always right. If you are suggesting that it was not a customer's code that brought down the MySQL database on io, I can assure you that it was.


__________________
Michael Phillips
PowWeb Hosting"




This is the email I got from tech support:

"We are unable to provide specific help with writing or troubleshooting
scripts or support for scripting language issues."

It is your mySQL server io.powweb.com that is down not my scripts.
I notice this company POWWEB needs an education in customer service and accountability.

[alphadesk]

How about a domain name so we can see what's working or not working.

Without a domain name we can't begin to help you.

This site is on IO and also uses IO mysql.

http://payc.us/forum/
http://payc.us/gal/
http://payc.us/guestbook/index.php
http://payc.us/adlinks/

No problems with mysql.....

[FlyinV]

Sorry, I don't see whats bad about that reply?

With shared hosting there are many users sharing the mySQL server, so anyone of them could be causing the problem. I don't see Powweb saying your scripts caused the problems.

Thats the downside ofshared hosting -- The only other alternative is getting yourself a dedicated server then you don't have to share with anyone.

Overall I have been pretty happy with Powweb and I recommend them.

[tbonekkt]

Originally posted by alphadesk
http://payc.us/forum/
http://payc.us/gal/
http://payc.us/guestbook/index.php
Nice Mac OS X design there ;)

[v8power]

alphadesk,


Everything is working fine right now, just wish it would stay this way....

I was just talking about this topic:

http://forum.powweb.com/showthread.php?s=&threadid=27861

It is rud how they locked my topic "down more than a hooker"

So they could get the last word. "The big boss man WOW"

Just shows me the take whatever money we make and run attitude.

[tbonekkt]

Originally posted by v8power
It is rud how they locked my topic "down more than a hooker" I disagree. The thread was going nowhere, offering no assistance to other users or any viable purpose for continuing - just like this one.

[v8power]

WOW your easy to please....

[tbonekkt]

Not at all. But I understand in the IT world that components break, services stop or restart, etc. - especially in the shared hosting environment.

If there is truly a problem with the machine itself, I'm confident PowWeb will address it. As mjp posted in your other thread, it was a user's scripts causing the problems. That's the nature of shared hosting and there's no getting around it. PowWeb dealt with that user in a professional manner and service has been restored.

To me, end of story.

[alphadesk]

v8powerSo in your opinion it’s ok for the mySQL “io.powweb.com” server to go down often?No one likes their service to go down or be down at all. Powweb works hard to limit any down time and will continue to.

I think you have been given ample opportunity to voice your concern and also vent your frustration. If you have some questions about coding etc, please open a thread and someone will help you.

That is what the forum is for.....

thread closed