Is Io Down?

[HCT]

My site isn't working for me...

http://www.tide-talk.com

[BerksWebGuy]

Other posts have indicated it is down...and admins have been notified.

[Calash]

Ping is giving me a Destonation Unreachable, and I can not see my site.

[marter]

Same www.swaw.us

[(jj)]

Yep, looks like the HTTP is having hiccups on IO. Traces come back normal for the domains noted here (and one of mine as well) so that means that IO is still among the living, just refusing to communicate nicely.

Give the admins a few and I'm sure they'll have it back to chatting in no time :)

[tbonekkt]

Looks like it's back online. :)

[(jj)]

Yes sir, looks like they got those squirells spinning the generator cage again. Must have been a short strike for more acorns :D

[v8power]

Weak servers, oh no it is my fault again?

[clizon]

down again. for the last month, my uptime has been around 90%, combining this with mysql02.

[v8power]

$7.77 isn't worth loosing my customers over!
should be $6.66 the devils price:(

[tbonekkt]

Originally posted by clizon
down again. for the last month, my uptime has been around 90%, combining this with mysql02. There's already an Announcement regarding it posted by Andrew.

Always check there before posting.

[clizon]

I did check, and did read that. However, you can't post there.... but thanks.

[cyrus_zuo]

The announcement was from 7am...it is nearly 7pm. The announcement said it would be up shortly. It was and then back down.

The announcement doesn't apply to the current outage.
And yes IO has been down FAR!!!!!!! too much this last month. We're not at 90% uptime this month, let alone the imaginary 99.7%.

Honestly we deserve more than an apology and I doubt we'll get that.

I hope things are back running soon. This is the first major problem I've had with this account and Powweb, it has been running with only minor hick-ups for 11 months :D (Though I've canceled and moved 2 others due to unresolvable support issues)

[tbonekkt]

Io has been up and down three times today. Admins are well aware of this - I just received an email from Nick saying admins are investigating the problem.

EDIT: Announcement regarding this very issue (http://forum.powweb.com/showthread.php?s=&threadid=28097)

[Calash]

I have been on IO for a long time and this is the first outage of any importance I have had in several months. Not to bad in my book.

I would like to upload some changes tonight, but if I have to wait it is not that big of a deal :)

[v8power]

within the last year...
they are both on io.powweb.com
I will pay more soon, but also rest easy......

[HCT]

down again? :(

[mloradites]

i have to say io has been pretty good to me, things have been going fine w/o any downtime noticed by me since i signed up last year this time(there were one or two things, but short and i never knew till they were over) it was kinda of nice everything was going down for a while but io kept on kicking,

but this last week has not been good, the mysql was down this weekend and now the server itself today twice, we'll see what happens

Matthew

[v8power]

sometimes i think that this server is running (not running) out of a trailer park off of route 66!

[Zee]

Originally posted by v8power
$7.77 isn't worth loosing my customers over!
should be $6.66 the devils price:(

AhhahahHAH.. that cracked me up.

sad but true

[cyrus_zuo]

Those who don't believe it has gone down the last year haven't been watching the server very well.

Even browsing these forums you would notice it has been down multiple times in the last year.

I've had multiple times that it has been down when I've taken clients to the website. I've also had multiple times when it has been down when I tried to FTP new info to the site. I've only had clients go to my site 4 times this year, 3 of those times it was down. I upload 3 times a week to the site on average, it is usually down once a month when I try and upload. All of these times were not the site, but the server or the mySQL server.

I don't want to harp, but the facts are, as shown in the forum, it has been down quite a bit this year.

Overall the service is fantastic for the price. Definately not a premium service, but for beginners it is a great deal giving you what you should expect for what you are paying.

[v8power]

Here comes the big boss man to get the last word in and lock this thread.........

[SimCoWeb]

I believe that the misconception amongst those having issues is that if they spout off in the forums that magically their sites will be reinstated. :confused:

The only reason that threads of this nature get closed is that they do not serve any purpose when nothing is resolved except that the person(s) having issues get to vent. The forums are for constructive help, not tech support. The Mods are volunteers with no access to the servers. Therefore we can not 'magically' fix the problems.

For tech support issues you need to contact ... tec support! Their specialty is fixing server issues. Give them a shot at support@powweb.com . Posting negative remarks here in the forums won't solve your server problem and being curt with people won't get you much help either :)

[v8power]

0101011100001010110001100100 - is what you see

:) :) :) :) :) :) - is what i need

[cyrus_zuo]

I disagree.

This forum also serves as a way for PowWeb to determine trends and act upon them. If multiple people have the same issue then the moderators can see and act upon it.

Emailing support does little good. Often by the time they get to emailing back they will have things back up. The emails from support usually state "I'm not having that problem, perhaps it was your machine that had the issue." If we were to discuss what is and what is not useful, emailing support I've found to be much less useful than using this forum.

I was actually just responding to the threads above where people said there hasn't been any downtime this year. Many in this forum like to just put a happy face on things and pretend there aren't problems. Also, many threads with problems are deleted, which really gives the wrong impression of what types of situation occur. People who are looking into buying the service get a poor impression of what they are really getting b/c anything not positive is removed.

I'm honest and not whining at all. I plan to re-sign up this particular account with powweb. I was merely responding to the statements of their being no downtime with the truth that there is actually quite a bit more than one would find with a more expensive service. I've hosted sites on more than 10 servers on the internet of various prices, and I feel comfortable that I get a very good deal with powweb, but at the same time, I'm honest about what I'm getting and what I'm not getting. After that it is just a decistion to make by the person purchasing the service as to what best fits the needs of any specific site.

If other people run into the same problems with downtime, the moderators report the trend, and Powweb amazes us by increasing the quality of their service (and not just the quantity which they have graciously done in the past) this would be perhaps the best deal on the internet.

[v8power]

Very well said.

[tbonekkt]

Originally posted by cyrus_zuo
Emailing support does little good. Often by the time they get to emailing back they will have things back up. The emails from support usually state "I'm not having that problem, perhaps it was your machine that had the issue." If we were to discuss what is and what is not useful, emailing support I've found to be much less useful than using this forum. While this may or may not be true, if the problem is truely on PowWeb's end and not your end, contacting PowWeb support is the only way to guarantee getting an official response.

[SimCoWeb]

Point well taken. :)

However, the one point that needs to be made is that the forums are not tech support. Reporting a problem here can only solidify that there is, indeed, a problem. But, aside from the presence of any admins, no one in here can fix a server issue. The job of this forum is to provide 'help', not tech support.

So, inevitably what happens is others start to gather like a lynch mob and start posting all kinds of negative comments that have nothing to do with getting the problem solved. Next thing you know there isn't one positive aspect of the entire thread. So what purpose does that serve other than to give customers some place to gather support for their flaming. That's why those posts are edited or deleted. They do not provide a true insight into the services provided here and typically showcase the views of a few.

The Moderators are all volunteers and also Powweb customers. The forums were created for customers to help customers. Personally I think the mod's here do an excellent job and have helped countless people. But what is remembered most are those who have an axe to grind.

No host is perfect and all servers are machines. And, machines break. Powweb has worked hard to improve their service and their packages. Making negative posts in the forums is not condusive to a close knit community such as this.

[tbonekkt]

Great post, SimCoWeb!

I think it might be a good idea to post a link to PowWeb's FAQs concerning the forum:
http://www.powweb.com/faqs/?category=PowWeb%20Forum

More specifically, its purpose:
http://www.powweb.com/faqs/?category=PowWeb%20Forum&faq_id=240

[cyrus_zuo]

Thanks for your efforts.

I've certainly always enjoyed the moderators time spent on the forums. It is difficult to be a virtual face to a company and do that for free. You are truly to be comended!

Thanks!