Re: Removed MySQL02 Theard

[Ed-Seigal]

My apologies for removing the post, it was not intensional; however, this issue has been addressed at the link below:

http://forum.powweb.com/showthread.php?s=&threadid=28357

[Bannerzap.com]

???????

[cfavager]

Hi,

I was reading it as you deleted it :)

Can you please post the details that allow browsers to show there's a problem with the server (I think it was nuke or something)

At least then when the server goes down visitors will get a decent message instead of...

Warning: mysql_connect() [function.mysql-connect]: Can't connect to MySQL server on 'mysql02.powweb.com' (60) in /www/c/cfavager/htdocs/db/mysql4.php on line 48

Warning: mysql_error(): supplied argument is not a valid MySQL-Link resource in /www/c/cfavager/htdocs/db/mysql4.php on line 330

Warning: mysql_errno(): supplied argument is not a valid MySQL-Link resource in /www/c/cfavager/htdocs/db/mysql4.php on line 331
phpBB : Critical Error

Could not connect to the database

Any help appreciated...

[aehare70]

Yeah, nice going.. covering powweb's tracks for customer service. We had a pretty good time delay in service loged in those messages. Lucky for me, I have them cached! LOL

So, where were we? mysql check scripts? flash games?

[fmgt1999]

Hi Eddie,

Thanks for looking into this for all of us, is there any way to make you and your coworkers more aware of outages? It seems like the support line is always busy and email take to long to get replies. I know your working on the problem and I for one am glad to see that it's being looked into, however the current contact procedure just doesn’t seem to be working very will, I mean even a forum Mod is unable to do much more then just create a post and it took over 3 plus hours before your or anyone else on the staff know about the problem. Even the support help person didn't know there was a problem after receiving a large amount of phone calls complaining of the problem.

Again thanks for looking into this problem.

Kyle

[Bannerzap.com]

Games to calm your nerves..... (http://www.bannerzap.com/games) <--Click :cool:

[aehare70]

Originally posted by cfavager
Can you please post the details that allow browsers to show there's a problem with the server (I think it was nuke or something

Not sure what you want.. this?

mysql_ping
(PHP 4 >= 4.3.0)
mysql_ping() - Ping a server connection or reconnect if there is no connection

Description
bool mysql_ping ([resource link_identifier])


mysql_ping() checks whether or not the connection to the server is working. If it has gone down, an automatic reconnection is attempted. This function can be used by scripts that remain idle for a long while, to check whether or not the server has closed the connection and reconnect if necessary. mysql_ping() returns TRUE if the connection to the server is working, otherwise FALSE.


<?php
$connect=mysql_connect($db_host, $db_user, $db_password);
$db=mysql_select_db($db_name);
if(mysql_ping($connect)){
echo "your database is online",
} else {
echo "your database is offline",
}
mysql_close($connect);
?>

[Ed-Seigal]

Sorry, once they are removed, I cannot get them back. However, as user:'aehare70' had somewhat stated, if you have them still cached, you can reposte them back if you wish.

I promise this will not happen again. :)

[aehare70]

Originally posted by Bannerzap.com
Games to calm your nerves..... (http://www.bannerzap.com/games) <--Click :cool:
More games! http://www.miniclip.com/Homepage.htm

[jimnyc]

I received a reply from tech support:

"Hello,

Our administrators has been notified of the problem and is in the process of
rebooting mysql02. The server should be back up shortly. We apologize for
the inconvenience this has caused you.

Thank You,

Winston A.
Powweb Inc.
http://powweb.com"

So I emailed again quite awhile later to get an ETA and find out what exactly the nature of the problem is, this is the reply I got(mind you, these replies are over an hour apart AND the original reply is still attached to the email!):

"Hello,

Our administrators has been notified of the problem and is in the process of
rebooting mysql02. The server should be back up shortly. We apologize for
the inconvenience this has caused you.
Thank You,

Winston A.
Powweb Inc.
http://powweb.com"

I'm glad they take the time to even read our emails before replying :rolleyes:

Nothing like a canned response!

[Bannerzap.com]

Does anyone want to take odds on whether all of my data will be lost due to this "whatever problem" outage?

[Ed-Seigal]

You can do one of the following:

1. Call us at our toll free number at: 866-4-POWWEB, and let our Support reps assist you in address this issue.

2. Check the forums here first under Outages / Service Problems to see if this was already addressed. If not then you can check with one of our modorators on the forum as well.

3. Email us at support@powweb.com and report the problem

I read the forums all the time to see what type of issues arises on a daily basis, so you can rest assure that we do our best to stay on top of things.

[aehare70]

---------------------RECAP FROM DELETED THREAD-----------------------
Author Thread



mambogani
Registered

Registered: Nov 2002
Location: Tropical Europe
Posts: 69
mysql02 down



__________________
>>I know how hard it is for you to put food on your family<<



Report this post to a moderator | IP: Logged

11-03-03 08:21 AM



tbonekkt
Moderator

Registered: Dec 2002
Location: Lubbock, TX
Posts: 1925
Admins have been notified.


__________________
Tom




Deep Thoughts (in good, clean-natured fun)

Those who laugh at you for owning a Mac are the people who constantly call you to fix their PC.

Windows 98:
A 32-bit extension of a 16-bit file system for an 8-bit operating system for a 4-bit processor made by a two-bit company that can't stand one-bit of competition.

If computers have no doors or fences, who needs Windows and Gates?



Report this post to a moderator | IP: Logged

11-03-03 08:27 AM



Mort
Registered

Registered: May 2003
Location:
Posts: 6
Yet again...



Report this post to a moderator | IP: Logged

11-03-03 08:30 AM



mixos
Registered

Registered: Jul 2003
Location: Greece
Posts: 11
It's down for me also

www02.powweb.com
mysql02.powweb.com

Problem started around 15:20 (GMT+ 2)


__________________




Report this post to a moderator | IP: Logged

11-03-03 08:41 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106

quote:
--------------------------------------------------------------------------------
Originally posted by Mort
Yet again...
--------------------------------------------------------------------------------



Am I the only one who sees this as happening much too often?

I don't really care what the problem is, I just know that my site going down 3-5 times per week is not the way for me to keep visitors nor is it a way for Powweb to keep clientele.

Even sadder when Powweb offers a refund instead of fixing the issues once and for all.

Please Powweb, hire a Sql consultant if no one there is qualified to fix the issues!



Report this post to a moderator | IP: Logged

11-03-03 08:43 AM



Stylee
Registered

Registered: May 2003
Location:
Posts: 46
If you use phpnuke, I have found this very helpful. When your MySQL server is down, it will display a message with your logo and test telling the user that there is a problem, and that the server will be back shortly


You can download it here at nukecops.
http://nukecops.com/downloads-cat-5.html

It is called db.php hack



Report this post to a moderator | IP: Logged

11-03-03 08:45 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106
Calling their offices after business hours start results in a recording stating "Our office is currently closed"

I have no problem with people wanting to maybe get a cup of coffee after arrival, but at least make sure there are no emergencies before doing so.

I've had to call in the AM quite a few times now and they are never there on time, and I'm not the first to report this.



Report this post to a moderator | IP: Logged

11-03-03 09:11 AM



clizon
Registered

Registered: Nov 2002
Location:
Posts: 53
Well, I think that will be all for me. The price is great, but the uptime is just unacceptable. I moved my SQL to the mysql02 with the promise of better uptime, and more reliability. I just don't understand why a large, reputable company does not have the ability to maintain a sql database. I realize there are bad scripts out there, but other hosts just don't have these problems. I am not going to turn this into another complaint thread, I am simply stating that my limited server needs can no longer be met here. My renewal is up in two months. Thank you for the year Powweb, the forums are a great feature. The problem is mine never stay up.....



Report this post to a moderator | IP: Logged

11-03-03 09:12 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106

quote:
--------------------------------------------------------------------------------
Originally posted by clizon
I moved my SQL to the mysql02 with the promise of better uptime, and more reliability..
--------------------------------------------------------------------------------



What server did you move from?

I was offered to be moved to sql04, and I refused as it seems that one has as many issues.

Shuffling users around isn't a resolution.



Report this post to a moderator | IP: Logged

11-03-03 09:15 AM



clizon
Registered

Registered: Nov 2002
Location:
Posts: 53
My SQL was previously on IO.



Report this post to a moderator | IP: Logged

11-03-03 09:22 AM



mambogani
Registered

Registered: Nov 2002
Location: Tropical Europe
Posts: 69
the highly ironic thing is that today, I am moving from Powweb to another host (reasons: as stated by others above - Powweb are too unreliable). I just needed to take a backup of my database and download it offline!!

I can't even do that!! Talk about bad timing!


__________________
>>I know how hard it is for you to put food on your family<<



Report this post to a moderator | IP: Logged

11-03-03 09:28 AM



evankara
Registered

Registered: Oct 2003
Location: london
Posts: 9
what host?
what host are you going to try?



Report this post to a moderator | IP: Logged

11-03-03 09:39 AM



OBJLisaM
Registered

Registered: May 2002
Location:
Posts: 39

quote:
--------------------------------------------------------------------------------
Originally posted by Stylee
If you use phpnuke, I have found this very helpful. When your MySQL server is down, it will display a message with your logo and test telling the user that there is a problem, and that the server will be back shortly


You can download it here at nukecops.
http://nukecops.com/downloads-cat-5.html

It is called db.php hack
--------------------------------------------------------------------------------



I use PHPNuke. That's a great idea for getting things setup for outtages.... I'm going to set it up on my site. Just wish powweb would do something more permanent about the problem though.

Lisa



Report this post to a moderator | IP: Logged

11-03-03 09:46 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106
Has anyone received any type of response acknowledging the issue and that they are working on fixing it?



Report this post to a moderator | IP: Logged

11-03-03 09:51 AM



Nags
Registered

Registered: Jan 2003
Location: Wis-CAAAN-siin
Posts: 20

I remember a few months ago -- having this problem quite frequently. they were going to make a change and it was going to be a long time solution. Was fine for about a month (maybe more) and now it's down all the freakin time again. annoying.

I give this two thumbs down.

nags


__________________
"Try to stay sober, but feels like I'm dying again!" ~ Fine Again by Seether



Report this post to a moderator | IP: Logged

11-03-03 10:05 AM



Deckyon
Registered

Registered: Sep 2003
Location: Louisville, KY - USA
Posts: 7
So much for 97% uptime...
this seems to happen almost once or twice a week anymore. Not only that, but damn, the sites are getting slow...

All except for their site. These forums and their www.poweb.com never go down. Wish they could give the CUSTOMERS the same SERVICE.


__________________
Thanks,
Brad
http://www.sturm.org
http://www.deckyon.com
http://digiphoto.redstonephoto.com/gallery
http://digiphoto.redstonephoto.com/forums



Report this post to a moderator | IP: Logged

11-03-03 10:11 AM



OBJLisaM
Registered

Registered: May 2002
Location:
Posts: 39
Looks like they are working on it. One of my sites that is PHP based is back up now. Hopefully, the other will be back up shortly.

Lisa



Report this post to a moderator | IP: Logged

11-03-03 10:20 AM



Bannerzap.com
Registered

Registered: Oct 2003
Location: Florida/USA
Posts: 33
I have a somewhat growing forum on my site that uses the mysql database (of course it is the one that is also not working). I even have a link to it in my signature, see below, but when their database service is down it just makes me look like a webmaster who can't figure out how to install a forum properly because my viewers have no way of knowing what is going on. Does Powweb have some sort of money back guarantee!!??


__________________
"Free Games, Streaming Radio, & Much more!" Another Forum You Might Like, With NO Registration required to post is BannerZap.com Forum Section



Report this post to a moderator | IP: Logged

[eviluncledave]

Originally posted by cfavager
Hi,

I was reading it as you deleted it :)

Can you please post the details that allow browsers to show there's a problem with the server (I think it was nuke or something)


http://www.nukeresources.com/downloads-file-762-details-db.php_hack.html

[aehare70]

---------------------RECAP FROM DELETED THREAD-----------------------
jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106
Completely unacceptable!
Just got off the phone with support who told me they weren't even aware that mysql02 had an issue until I called! I asked if they monitored the support calls that come in and he said they did. When I asked why the emails coming in about the server being down weren't noticed he said they weren't a 24x7 shop. He then said only a couple of emails had been received. Is there an certain level of emails that must be received before the problem is considered realistic?

He said an admin just got to the server and determined it needed to be rebooted, and it would take 45 minutes! I asked what else needed to be done and he said that was it. I questioned why it would take so long to reboot and he said that is normal. I've never seen ANY server take 45 minutes to reboot unless it had some serious, serious issues!

He seemed rather argumentitive and defensive with me when all I did was ask questions that any paying customer would ask when their service is down. Not what I expected from a representative of a company I am paying.



Report this post to a moderator | IP: Logged

11-03-03 10:22 AM



Mort
Registered

Registered: May 2003
Location:
Posts: 6

quote:
--------------------------------------------------------------------------------
Originally posted by Bannerzap.com
Does Powweb have some sort of money back guarantee!!??
--------------------------------------------------------------------------------



No they do not, and that makes even more "unacceptable"


Last edited by Mort on 11-03-03 at 10:45 AM

Report this post to a moderator | IP: Logged

11-03-03 10:27 AM



OBJLisaM
Registered

Registered: May 2002
Location:
Posts: 39
Whoops... I spoke too soon. It didn't last... still down.

Lisa



Report this post to a moderator | IP: Logged

11-03-03 10:32 AM


divinediva
Registered

Registered: Oct 2003
Location: St. Louis
Posts: 13
My God! RIDICULOUS!!!!

Okay, I've gotten two host names from Photo Post recommended...if you want them, PM me. I'm going to work and will be back tonight to respond.


__________________
Holly



Report this post to a moderator | IP: Logged

11-03-03 10:42 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106
Holly, check your PM's



Report this post to a moderator | IP: Logged

11-03-03 10:47 AM



aehare70
Registered

Registered: Nov 2003
Location: Boston, MA
Posts: 9

quote:
--------------------------------------------------------------------------------
Originally posted by tbonekkt
Admins have been notified.
--------------------------------------------------------------------------------




They have been notified, but what are they doing about it? Where's OUR update? It's been over 3 hours!!! This is not very good customer service.


__________________
~Alan



Report this post to a moderator | IP: Logged

11-03-03 11:08 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106
Well, it's been 45 minutes since the server "that takes 45 minutes to reboot" has been rebooted, and still no service.

Why hasn't their been in announcement in the announcement forum? It's now been down for 3 hours!



Report this post to a moderator | IP: Logged

11-03-03 11:08 AM



Bannerzap.com
Registered

Registered: Oct 2003
Location: Florida/USA
Posts: 33
Globat.com is looking awful tempting right about now!!


__________________
"Free Games, Streaming Radio, & Much more!" Another Forum You Might Like, With NO Registration required to post is BannerZap.com Forum Section



Report this post to a moderator | IP: Logged

11-03-03 11:18 AM



fmgt1999
Registered

Registered: Nov 2003
Location: Overland Park, Kansas
Posts: 7
This is sad... Come on Powweb guys get with it... Please!



Report this post to a moderator | IP: Logged

11-03-03 11:18 AM



aehare70
Registered

Registered: Nov 2003
Location: Boston, MA
Posts: 9

quote:
--------------------------------------------------------------------------------
Originally posted by Bannerzap.comDoes Powweb have some sort of money back guarantee!!??
--------------------------------------------------------------------------------



quote:
--------------------------------------------------------------------------------
Originally posted by MortNo they do not, and that makes even more "unacceptable"
--------------------------------------------------------------------------------


Yes, they have a 30 day money back guarantee.

Limited 30-day Money Back Guarantee
If you are not completely satisfied with our services within the first 30 days from the opening of the account, you will be given a full refund on your hosting fee excluding setup fees and additional services. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. If your account has been cancelled by us due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Domain name registration is non-refundable. Phone requests will not constitute acceptance of any cancellation.


__________________
~Alan



Report this post to a moderator | IP: Logged

11-03-03 11:22 AM



clizon
Registered

Registered: Nov 2002
Location:
Posts: 53
i fought with globat for ages. Not worth it. There are better. Finally got my money back from them.



Report this post to a moderator | IP: Logged

11-03-03 11:23 AM



thepacketrat
Registered

Registered: Aug 2003
Location: Baltimore
Posts: 2
Still down
Wouldn't you figure, I just start relying on MySQL, and the server goes down.

So this is a regular occurence? How many incidents in the last month?

I guess 99.7% uptime refers to their web hosts only, not the db...



Report this post to a moderator | IP: Logged

11-03-03 11:28 AM



Bannerzap.com
Registered

Registered: Oct 2003
Location: Florida/USA
Posts: 33
Well if this helps... I have been hosting with these guys for eight days and already 1 three-hour down in the database (or should I say 3 hours and counting!). By the way, I just moved from good old Baltimore.

Chris.


__________________
"Free Games, Streaming Radio, & Much more!" Another Forum You Might Like, With NO Registration required to post is BannerZap.com Forum Section



Report this post to a moderator | IP: Logged

11-03-03 11:30 AM



aehare70
Registered

Registered: Nov 2003
Location: Boston, MA
Posts: 9

quote:
--------------------------------------------------------------------------------
Originally posted by Bannerzap.com
Globat.com is looking awful tempting right about now!!
--------------------------------------------------------------------------------



Globat - they suck. Moved from them to powwen. They run old versions of PHP and MySQL.

Try this web host search engine - $10 Cheap Web Hosting Directory

Or take a peek at these guys - Sorry no posting of other hosting companies


__________________
~Alan



Report this post to a moderator | IP: Logged

11-03-03 11:31 AM



jimnyc
Registered

Registered: Sep 2003
Location: New York
Posts: 106
Re: Still down

quote:
--------------------------------------------------------------------------------
Originally posted by thepacketrat
So this is a regular occurence? How many incidents in the last month?
--------------------------------------------------------------------------------



Do a search here in the forums for "mysql02" and you'll have PLENTY of reading to do! For that fact, do a search on "mysql0x", with x being the server of choice. The track record as of late just isn't very good. The communication has been even worse.



Report this post to a moderator | IP: Logged

11-03-03 11:31 AM



fmgt1999
Registered

Registered: Nov 2003
Location: Overland Park, Kansas
Posts: 7
You know it's becoming bad when...
tbonekkt, one of there very own website Moderators let's them know there is a problem and yet they say that they didn't kow anything about it...

Make ya wonder whats going on at powweb HQ...?

Please advise...

Thanks,
Kyle



Report this post to a moderator | IP: Logged

11-03-03 11:41 AM



tbonekkt
Moderator

Registered: Dec 2002
Location: Lubbock, TX
Posts: 1925
Re: You know it's becoming bad when...

quote:
--------------------------------------------------------------------------------
Originally posted by fmgt1999
tbonekkt, one of there very own website Moderators let's them know there is a problem and yet they say that they didn't kow anything about it...

Make ya wonder whats going on at powweb HQ...?

Please advise...

Thanks,
Kyle
--------------------------------------------------------------------------------

[aehare70]

---------------------RECAP FROM DELETED THREAD-----------------------

I informed admins, not support. It's very possible that admins did not convey the outage to support. Could be for many reasons: expected downtime, etc. I can't really say further because that's all I know.

I'm sure admins are working on it and will get it back online ASAP. I know that's not the best reassurance, but it's all I can personally give.


__________________
Tom




Deep Thoughts (in good, clean-natured fun)

Those who laugh at you for owning a Mac are the people who constantly call you to fix their PC.

Windows 98:
A 32-bit extension of a 16-bit file system for an 8-bit operating system for a 4-bit processor made by a two-bit company that can't stand one-bit of competition.

If computers have no doors or fences, who needs Windows and Gates?



Report this post to a moderator | IP: Logged

11-03-03 11:44 AM



aehare70
Registered

Registered: Nov 2003
Location: Boston, MA
Posts: 9
Re: Re: You know it's becoming bad when...

quote:
--------------------------------------------------------------------------------
Originally posted by tbonekkt
I informed admins, not support. It's very possible that admins did not convey the outage to support. Could be for many reasons: expected downtime, etc. I can't really say further because that's all I know.

I'm sure admins are working on it and will get it back online ASAP. I know that's not the best reassurance, but it's all I can personally give.
--------------------------------------------------------------------------------



Oh that makes me want to stay with powweb, really it does!



Report this post to a moderator | IP: Logged

11-03-03 11:51 AM



aehare70
Registered

Registered: Nov 2003
Location: Boston, MA
Posts: 9

quote:
--------------------------------------------------------------------------------
Hello,

Our administrators has been notified of the problem and is in the process of
rebooting mysql02. The server should be back up shortly. We apologize for
the inconvenience this has caused you.

Thank You,

Winston A.
Powweb Inc.

--------------------------------------------------------------------------------




That was received at 11:53 AM EST on 11/03/2003


__________________
~Alan

---------------------RECAP FROM DELETED THREAD-----------------------

[Bannerzap.com]

Thanks Alan!!!:D

[aehare70]

That's the meat of the deleted thread. *whew* ;)

[aehare70]

Originally posted by eviluncledave
http://www.nukeresources.com/downloads-file-762-details-db.php_hack.html

That's built into Post Nuke already :)

[fmgt1999]

Hi eddie,

From what I have been reading all opinions had been exhausted and it still took over 3 hours before anyone from the powweb responded...:(


Thank you,
Kyle

[Bannerzap.com]

My database is back up. Has anyone else checked theirs?

-----oops, spoke too soon. It is still on and off working. :(

[Bannerzap.com]

me before powweb = :)
me after paying just $7.77 a month for hosting= :D
me after today= :(

[eviluncledave]

Originally posted by aehare70
That's built into Post Nuke already :)

Someone asked up above for the link that had been pointed out for the database error message. It wasn't the exact one, but it was close.