can't reach temp.powweb.com

[Toogy]

I just signed up for an account and got all my FTP information and stuff.

I ftped a bunch of files to the htdocs folder no problem, but I can't get anything to show up on my page??

I was given this as a temporary url until my domain resolves itself

http://www07.powweb.com/~jeepkings

Any ideas?????

[serina]

hello,

we can't seem to access our temp URL, but the SSL secure url works. login to your OPS account at

https://ops.powweb.com/?module=main

then click on [Packages] & then [http website] navigation bars at the top of each page. Look for:

Temp URL: http://<username>.temp.powweb.com
Secure URL: https://<username>.secure.powweb.com

try using the "secure URL". If that doesn't work click on [Main] and then [help & support] and send an e-mail to tech support. they should reply with several hours.

hope this helps,
serina

[NMS]

Do you have an index file in the htdocs? When did you sign-up?

[Toogy]

I have an index.html in the htdocs folder.

I got my setup email last night at 7:00 EST.

How long does this usually take? The email said everything should be functioning in 30 minutes??

[(jj)]

Normally it does only take ~30 minutes or so, shouldn't take 12 hours.

It probably would be best if you emailed support about this, might get resolved much faster that way. :)

[Toogy]

I have already, haven't heard anything from them.

Not exactly the way I wanted to start my experience with powweb.

PS, isn't it weird that the FTP works fine, but not the site???

[NMS]

Yes it is weird .. it will get resolved immediately once support check your email. You can monitor your email via the OPS

[Dave]

Hi Toogy,

We have identified a provisioning error on new domains created within the last 24 to 48 hours. We are working now on repairing the problem and expect to have it resolved shortly.

I apologize for the inconvenience this has caused.

Cheers,

[Toogy]

Still waiting.

THis is getting somewhat ridiculous

[AndyH]

Hi Dave,

will you be resolving all new hosting packages? My temporary website address also does not work. I ordered my package last night and have all the details and can FTP. It's going to take a while for my domain name to be transferred so I need my temporary url in the mean time.

Thanks

Andy H

[mcrystal]

I have been waiting since Saturday for my page to work ftp works fine and I have an index.html in htdocs folder...

This is the temp url : http://www10.powweb.com/~mcrystal

I have e-mail support and they have no replied either... Do all webhosting services treat you like this or is just powweb ?

mcrystal

[ultrawolf]

Ok folks,

I set up an hosting account yesterday evening, and FTP worked well an hour or so after setting up the account.

I can FTP to my account via the powweb FTP server, but "mpd.temp.powweb.com" and "temp.powweb.com" appear unreachable. That is, HTTP is a no go. I can't even ping "temp.powweb.com". Naturally, given this is early on, I'm not excepting my .com hostname to be resolvable.

Is anyone else having similar problems with the temp server (or otherwise, do you know what is going on with it?).

Thanks,

ultrawolf

[stevel]

You won't be able to do anything with temp.powweb.com by itself - it is not really a "server", but rather a way of redirecting a request to the proper location. You have to include your username. Is mpd the Member Operations username for your domain?

Sometimes the temp address is not set up properly - contact support if it continues to be an issue.

[ultrawolf]

(account info is irrelevant now, so I'm deleting it)

[sleepyguy]

i am having problems with it too.

[ultrawolf]

So I'm not alone then....

anyone know the turnaround time on support inquiries?

[sleepyguy]

i did chat 2x today. once was about 12pm. they said that it would take a few hours because they were having dns problems.

i did another chat just now (3:20ish), and the tech said he will reset the server settings for the package and for me to check back in 20 minutes.

[ultrawolf]

update -- I ran chat as well, and he said he was going to update Apache mappings as well, and to check back in 20 minutes.

Good deal!

[sleepyguy]

check this out... maybe we can merge threads

http://forum.powweb.com/showthread.php?s=&threadid=32502

[alphadesk]

Ok ... merged threads and also alerted admin about the temp URL issue.

[Croc Hunter]

Dave said All recent package URL problems are being resolved guys.. make a cuppa and hang in there.

[ultrawolf]

I'm a professional bit flipper, so I can understand -- server hiccups do happen.

Service is what makes a company, and I appreciate your help.

[sleepyguy]

UPDATE:

so i receive an email that my temp url will be ready in 30 minutes early this morning. it doesnt work so i wait till 12 to do chat support and to wait for someone to come online.

the site is did not come up yet so i do the chat support again at around 320pm and wait again.

i called phone support at 5 and spend some time on hold say that they will reset the server settings again. he said give it another 20-30 minutes... if it doesnt work, then call back.

its been like this all day. i hope this issue gets resolved. its only been a day since ive signed up and this does not look promising.

they say that its looking "OK" but it hasnt been. it seems like problems date back to saturday according to an earlier post. ill call back at 630, an hour, just to make sure to give it some time.

[ultrawolf]

ok, so still no good.

I'm trying to be patient, but obvious I'm psyched to get my first .com domain working.

I assume everyone is on to the problem. I am not confident anyone is "resetting" anything, it seems more serious, so you would think there would be a server to swap out, a quick rsync, and all would be well. Or something.

Anyhow, eventually it shall be up, and there will be much rejoicing. If this has been going on since Saturday (as things seem to indicate), it should (hopefully) be fixed tomorrow if new accounts are being holed up.

[sleepyguy]

i called tech support at 630 and the guy wanted to reset my settings again.

he also told me that it takes up to 24 hours and it will not work (temporary URL) until the domain name propagates. last time i checked, it should work in ~30 minutes as stated in the email. (temp url to start working)

he says he will get my domain name pushed through and that should take an hour and also he will reset my settings again...

it should work in 30-45 minutes.

this is making my patience grow thin. i understand that i am to wait for the system to do its thing but when 4 people from POWWEB tell me the same thing all day... it gets old.

it better work this time.

[ultrawolf]

I understand your point.

Example: If a mechanic doesn't know if my car will be fixed in 1 or 5 days, he can let me know, and I'll be cool with that. If he keeps saying "any day know", you would get annoyed with that mechanic and start to question whether he was reliable. And if he starts to make up things like, umh, having to reboot my car, well that just makes it worse.

We are currently using the "any day now" mechanic. I'm sure this has nothing to do with the technical skills of the staff, but I wish support was more straightforward.

If it's going to be a day, let me know, and I'll check back in a day. Many folks here claim to be having excellent experiences, but this particular experience for me is a first impression....and it's not going that well.....I'm hoping it will in the future since the price and features are an excellent deal.

Again, I'm not expecting miraculous server uptime -- just accurate information on what the problem is (I'm a tech guy, I can understand anything you throw at me) and what the actual ETA is.

Back to the mechanic analogy, please let me know what is wrong with my car -- "we are resetting it" isn't a good answer.

[sleepyguy]

ok, ITS WORKING.

i was able to see that the address is registered (in OPS) and that the temporary URL is working.

the guy said he would push the registration through so maybe he sped it up. whatever he did... he fixed it.

ultrawolf, i suggest you call them and let them know if youve been waiting. they have the magic powers at their disposal and you just have to persuade them to use it.

im a happy camper now... all it took was someone to do what they said they were going to do and follow through on it. that is what i expect from any company and at least its working now that i have to go home from work.

www.sleepyguy.com still does not work but the name servers are in the domreg tab in ops. im sure im going to have to wait for it to update.

the authentication part was easy (domreg tab when its finally registered). i did not know the password but they will email it to you.

now i wait for the name to propagate.

best of luck to you guys.

[ultrawolf]

Good. temp url is working. Thanks to sleepyguy for his eternal vigilance!

[AndyH]

Yes, mine was sorted out too. I did not have to wait too long. Maybe they have smaller support coverage over the weekend?

[mcrystal]

We have ben waiting since Saturday for our Temp URL to work - (30 Mins was the eta) its been a long weekend!

Very concerned that our domain name still appears to be available, even though we have paid for it. Is anyone else having the same problem?

[ultrawolf]

mcrystal,

DNS updates take a while to propogate. This isn't even under powweb's control, this is just the way the internet works. In fact, your .com might already have propograted to the DNS servers some folks are using, and it might just be taking a while to get to your ISP's DNS servers.

My domain now works (the .com), and I imagine yours will soon. Wait 2-3 days, and if you still have a problem, I would call support. DNS is usually supposed to take 3 days to update maximum.

[tbonekkt]

Originally posted by ultrawolf
DNS is usually supposed to take 3 days to update maximum. I've seen it take up to a week with the smaller ISPs.

[sleepyguy]

mine was working this morning when i woke up at 6am (3 feb) and i signed up on feb 2 (1am in the morning).

www.sleepyguy.com

i think you just have to call a lot but i wouldnt have if the temp url was working like it should have. since it wasnt, i think i was able to get it sped through the proccess.

if you signed up with powweb with their free registration, opensrs should be ready to go.

manage.opensrs.net - thats who the registrar is. i got an email when the domain name was registered along with the password they generate for you and it took a whole night for the DNS thing to complete.

[ultrawolf]

DNS worked at work today, does not yet work on my RoadRunner server. I'll give it time. That's what DNS does.

tbo, yeah, I guess that is true. It depends how they configure their stuff.

[Croc Hunter]

Originally posted by mcrystal
We have ben waiting since Saturday for our Temp URL to work - (30 Mins was the eta) its been a long weekend!

Very concerned that our domain name still appears to be available, even though we have paid for it. Is anyone else having the same problem? It certainly is available. Did you get any email? Can you get into OPS and see if it's pending. I would contact support immediately and ask if they received your URL registration request.

[Dave]

Originally posted by mcrystal
We have ben waiting since Saturday for our Temp URL to work - (30 Mins was the eta) its been a long weekend!

Very concerned that our domain name still appears to be available, even though we have paid for it. Is anyone else having the same problem?

Hi mcrystal,

Please either contact us by phone or send an email to billing@powweb.com to have this sorted out as soon as possible. Your account is paid up and current, but the domain is still not registered, which is a problem our billing team needs to address for you.

Cheers,