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View Full Version : Email Authentication Error fixed.


RobG
4-9-04, 01:01 AM
I had been getting the following error for 2 days (seems to coincide with the Email Server Software changes):

There was a problem logging onto your mail server. Your User Name or Password was rejected. Server Response: '-ERR Authentication failed.'.(Account: 'UserID', POP3 Server: 'pop.stlukes17.org', Error Number: 0x800ccc92).

Used to work fine. Stopped working a couple of days ago. OPS shows last login: cucipop at 04/06/04 6:15pm...

I have tried many things to get this to work: I deleted and re-added my Outlook account. I disabled and re-enabled my SMTP service. I changed the POP3 server name to mail02.powweb.com. And pushed and prodded in minor ways that I can't even recall. Ooh yeah.... and I even did nothing for a full day hoping it was a temporary problem.

So I hadn't been able to get around this Authentication problem until I went back to basics. I had been using 2 Capital letters in my UserID. I changed my userid to all lower case and my problem went away (e.g., from UserID to userid). Hard to believe I spent so much time following all the email threads/leads/tips etc and this simple change was all that was needed. So I changed the port setting back and unticked the 'My server requires authentication' box; and verified that the only change needed was to eliminate the use of Upper Case letters in my userid.

So that's what worked for me. Hopes this helps someone else.

flashpeak
4-9-04, 02:20 AM
My user name is lower-case. I can login but just can't download any emails. :(

logolounge
4-9-04, 11:11 AM
I am unable to retrieve my email as well (last time I got emails was 4/8/03 in the afternoon, so I'm not sure exactly when it went down, but my usernames are all lowercase and I still can't get any emails (with outlook)

HELP!!!

Mark

any suggestions, you can get me at this email : markj@directimpressions.com (not on this server)

flashpeak
4-9-04, 11:23 AM
Try changing password to sth else in OPS and then change back. That's what I did to solve the problem.
Originally posted by logolounge
I am unable to retrieve my email as well (last time I got emails was 4/8/03 in the afternoon, so I'm not sure exactly when it went down, but my usernames are all lowercase and I still can't get any emails (with outlook)

HELP!!!

Mark

any suggestions, you can get me at this email : markj@directimpressions.com (not on this server)

logolounge
4-9-04, 11:46 AM
I did that --- no dice. keeps giving me authentication failures on all the accounts. figures that they'd do this sort of thing before a holiday weekend when they aren't there for phone support...

Mark