Trip59
4-29-04, 12:37 AM
I can't really give out the address I'm talking about, so let's talk theoretical.
Two to three thousand people can get to a website and get around in it. Fifteen people cannot (to this point) They get 404 messages, 500 messages, 403 messages. They will get these messages at the exact moment I am browsing the same page on the phone with them. The problem is about two weeks old, none of the problems have gone away. Sometimes if I give them links that are usually internal (from other pages in the site) they can get in.
There is no common thread that I can find, some are 2000 pro, XP home, XP pro, all have at least tried IE even if they use other browsers. some are on dialup some on broadband. they are around the country. So no common OS, Browser, ISP, Connection type, Software, nothing. Some have used Kazaa, others haven't even heard of it. I have had all the people experiencing problems run several virus scanners, as well as several adware/spyware scanners, no help.
This thing is stumping the hell out of me, will probably get me a promotion if I could resolve it (fingers crossed) or at least a raise. Please, ANY ideas welcome. Call this a challenge, neither I nor any of the admins have been able to figure this out.
The site is on Windows servers, all .asp pages. Three separate vendors make up the entire online presence, they can't figure it out either, so I am wondering if it is on the users end.
Two to three thousand people can get to a website and get around in it. Fifteen people cannot (to this point) They get 404 messages, 500 messages, 403 messages. They will get these messages at the exact moment I am browsing the same page on the phone with them. The problem is about two weeks old, none of the problems have gone away. Sometimes if I give them links that are usually internal (from other pages in the site) they can get in.
There is no common thread that I can find, some are 2000 pro, XP home, XP pro, all have at least tried IE even if they use other browsers. some are on dialup some on broadband. they are around the country. So no common OS, Browser, ISP, Connection type, Software, nothing. Some have used Kazaa, others haven't even heard of it. I have had all the people experiencing problems run several virus scanners, as well as several adware/spyware scanners, no help.
This thing is stumping the hell out of me, will probably get me a promotion if I could resolve it (fingers crossed) or at least a raise. Please, ANY ideas welcome. Call this a challenge, neither I nor any of the admins have been able to figure this out.
The site is on Windows servers, all .asp pages. Three separate vendors make up the entire online presence, they can't figure it out either, so I am wondering if it is on the users end.