E-Mail won't work help Administrator

[Spiderman]

No matter what I do I can't get any mail at ptcoc@ptcoc.com
What am I doing wrong ?
I have managed to get my Eudora to send mail to my msn account using the ptcoc@ptcoc.com account, but I can't receive any on Eudora or at the ptcoc@ptcoc.com account

While I have you attention I can't get my ftp program to connect. It worked this morning. But now all I get is

200 port command successful
list

the a very long pause then it says
425 Can't build data connection: Operation timed out
File error

Well I figured out the ftp, my Zonealarm was blocking the communication. So it works now.

But still no mail !

[bobstro]

Miss Scarlet wrote:

> No matter what I do I can't get any mail at ptcoc@ptcoc.com
> What am I doing wrong ?

What do you see in the OPS e-mail page? I suspect you've created the user ptcoc with POP3 access. That's the first step.

The next thing to check is what you see in the OPS SMTP page. If you want to send and receive mail for ptcoc via POP3, try creating an ALIAS ptcoc in the SMTP page which points to the ptcoc POP3 account.

> I have managed to get my Eudora to send mail to my msn
> account using the ptcoc@ptcoc.com account, but I can't
> receive any on Eudora or at the ptcoc@ptcoc.com account

That's consistent with the problem I had, which I fixed by following the steps above. Those emails are probably in your "wildcard" or catchall domain account. Go to http://mail.ptcoc.com and login using ptcoc with the appropriate password. By default, all mail for your domain goes to this wildcard. You can confirm this in the OPS SMTP page.

I am NOT an admin but I hope you don't mind me passing along what I ran into. Hopefully, this'll fix it for you. It all actually does make sense, but it's not intuitive.

- Bob

[Spiderman]

Well I tried a alias fred@ptcoc.com and I couldn't even send using it.
Nothing was in my inbox at ptcoc@ptcoc.com
Thanks for the help.

I will wait for admistrator, maybe they know what is wrong ?

[fcsnc]

This may or may not be related ... but this morning I was having problems with "error 500 - internal server error" trying to view a couple of new e-mails I had received. I experienced this both the PowWeb's webmail client and also Eudora.

It turned out that both e-mails I was having difficulty with were both infected with the new "W32.Badtrans.B@mm" trojan/worm. Not PowWeb's fault, for sure!

I would advise you to send an e-mail to "support@powweb.com" if you're still having problems, but while you're waiting update your anti-virus software!

Good luck!

- Tom

[grindstyle]

I'm having the exact same problem right now. Actually, it's been this way for at least a week.

I'm awaiting help via email, but this seems to be the wrong way to go about it...

I want to know now.

post if you find something eh?

[Spiderman]

I can send with all of my e-mail addresses, but can't receive anything. I get this message back


This is the Postfix program at host mail.powweb.com.

I'm sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the message returned below.

The Postfix program

<ptcoc@mail.ptcoc.com>: mail for mail.ptcoc.com loops back to myself

[Spiderman]

Foprget about the emailprobelm I looked at it and noticed I had stuck mail in it DUH !
:(