Running smoothly, until............

[Bad Hair Day]

This error message arrives:

500 Internal Server Error
--------------------------------------------------------------------------------
There has been an error in processing your request. Please contact webmaster@bad-hair-day.com with a brief description of your problem and what you were doing at the time.
--------------------------------------------------------------------------------


PowWeb Hosting WebMasters
--------------------------------------------------------------------------------

Webmasters, if you are having problems getting CGI, SSI or PHP scripts to work or need additional information such as paths to popular programs, please check the following before contacting PowWeb Technical Support.


Please check your error_log in your logs directory. If you do not have an error_log, please make sure logging is enabled for your website.
Please consult our CGI/SSI and PHP Category in Our Frequently Asked Questions.
Please make sure your script and directory pemissions are properly configuered as stated in our FAQ's.
If you do not want this Error Page, you can use the ErrorDocument redirect directive in your .htaccess file.

Sincerely,
PowWeb Staff
Regular backups have been taken from my forum using the IPB built-in facility, without any problems.

NO changes have been made to the script.

This error has now happened on 2 different forums, and has not been resolved through the usual channels.

Could you guys fix this problem for me please, I really do need to take backups, and I'm sure it's not me causing the problem - Unless you know better.............

And if you do, could you please tell me how to avoid it happening again?

Thanks,

BHD

[Skunkboy]

If your post is requesting a powweb backup, which is the way I understand it, your better option is to give powweb a call directly.

*just tryin' to save further frustration*

[Bad Hair Day]

If your post is requesting a powweb backup, which is the way I understand it, your better option is to give powweb a call directly.

*just tryin' to save further frustration*
I just want to carry on doing my own backups, as I have done all the time.....

Until this problem reared its head again, now on two different versions of IPB.

I'm 99% certain the problem is not of my causing.

BHD

[Skunkboy]

hmmm I'm not the best at scripts; but, you may want to try chat.powweb.com - there's a few others of us from the forum hiding in there.

[extras]

Simple copy of 500 errorpage is not so useful
for understanding what's wrong.


Please check your error_log in your logs directory. If you do not have an error_log, please make sure logging is enabled for your website.
Please consult our CGI/SSI and PHP Category in Our Frequently Asked Questions.
Please make sure your script and directory pemissions are properly configuered as stated in our FAQ's.


As it says, check your error_log and corresponding entries in access_log.
You can paste some entries form log files here to get better suggestions than mine.
(Mask IP or any other info you don't want to show before to paste.)