View Full Version : Why is James (admin) deleting posts?
Over in the "email issues" section, there are quite a few people clearly annoyed and disappointed with the recent email changes. I do not feel that this gives James the right to delete threads with, for example, polls and further questions regarding the recent many changes. There are lots of confused people out there, and deleting their posts is clearly very bad form. Can someone "higher up" explain why James is being moderator today for all "inconvenient" posts?
tbonekkt
6-20-04, 08:40 PM
I moved posts to a special forum for futher admin attention, not James (that I know of at least). James has every right to "play moderator" - he is a "higher up". PowWeb owns this forum and can edit, modify, and/or delete posts as they (and the moderators they've chosen) see fit.
Glad someone else noticed
Seems someone here is "Communist" if we don't "follow the crowd" we get banned! I have had several posts "DISAPEAR" as soon as they hit the board.
So WHERE is this "Special Forum?" Should not all PAYING Powweb customers be able to see that maybe SOME arn't "Happy"?
alphadesk
6-20-04, 08:57 PM
Complaining about all this is rather counter productive here in the forum.
Do you have some questions about how the email storage works?
That we can help with. The complaining we can't.
tbonekkt
6-20-04, 09:00 PM
This has nothing to do with communism. Negative posts are fine so as long as they're constructive. Search the forums - you'll find many negative and constructive posts.
SO, if we dissagree, we are just "complainers"? OK, well I think the post I made had a LOT of valid points about the fact that I PAY for this service, and that I use "Internet Cafe's" in other countries during travel, and NEED to be able to store messages IN MY WEBmail. But I see this company is not the company to be with. Thanks anyway.
I KNOW for a fact (through private e-mails) that a LOT of us are NOT happy with this new policy. And since when we voice our displeasure with the changes in a service WE PAY for, our posts are simply deleted, and we are prevented from sending private messages to certain others also, and we are simply labled "complainers", forget it. I don't need this communist crap, I get enough here where I live. I will go elswhere.
DUH, the communism is just an ironic comparison!
This has nothing to do with communism. Negative posts are fine so as long as they're constructive. Search the forums - you'll find many negative and constructive posts.
alphadesk
6-20-04, 09:08 PM
EdNEED to be able to store messages IN MY WEBmail.Your still able to store messages in "webmail" and has not been taken away. Unless I'm totally clueless about the new procedure.
tbonekkt
6-20-04, 09:11 PM
You're correct alpha. Only mail in INBOX and 'OldMail' is affected by this new policy. Mail in other folders aren't.
Over in the "email issues" section, there are quite a few people clearly annoyed and disappointed with the recent email changes. I do not feel that this gives James the right to delete threads with, for example, polls and further questions regarding the recent many changes. There are lots of confused people out there, and deleting their posts is clearly very bad form. Can someone "higher up" explain why James is being moderator today for all "inconvenient" posts?
James is about "high up" as they go. Your posts were antogonistic and served no productive purpose. Don't make other people search through your frustrations to find the help and information they need. I only deleted two posts that were both VERY unnecessary...
SO, if we dissagree, we are just "complainers"? OK, well I think the post I made had a LOT of valid points about the fact that I PAY for this service, and that I use "Internet Cafe's" in other countries during travel, and NEED to be able to store messages IN MY WEBmail. But I see this company is not the company to be with. Thanks anyway.
I KNOW for a fact (through private e-mails) that a LOT of us are NOT happy with this new policy. And since when we voice our displeasure with the changes in a service WE PAY for, our posts are simply deleted, and we are prevented from sending private messages to certain others also, and we are simply labled "complainers", forget it. I don't need this communist crap, I get enough here where I live. I will go elswhere.
Your not the only ones who pay for this service, there are thoasands of other customers who have mail boxes that get corrupt due to people leaving thoasands of messages in their inbox then checking it every minute... this causes heavy I/O and cpu loads on the server.
You can leave mail on our server for 10 years is you want... (we actually have some who have mail from 2000) as long as you put it where it should be, not in your incoming mail box... if you had important mail you received at home you wouldn't leave it in you mail box. If you did your post man would probalby not be too happy...
You're correct alpha. Only mail in INBOX and 'OldMail' is affected by this new policy. Mail in other folders aren't.
Well gentlemen. If you hadn't DELETED my earlier post. You would have noticed what I DID. I WILL TRY to be as calm as I can here. I have been WASTING SEVERAL hours here TRYing to resolve this. And when the people I speak to simply delete my messages and don't answer, it seems rather counter productive to me. BUUT To SAVE time, PLEASE read this this time.
I logged into my mail box to find ONLY, "Inbox" "Trash" and "Drafts". I wrote support and asked, they said I had to go down and "Subscribe" to the others, (15 OTHER FOLDERS) because there were messages in them that were over 60 days OLD!!!!
szumlanski
6-20-04, 09:20 PM
My post WAS productive, outlining clearly why the email changes affected me. I think it had value, and while PowWeb has every right to moderate, delete, and edit posts, they should be embarrassed for doing it so haphazardly to protect thier precious ego.
tbonekkt
6-20-04, 09:21 PM
I logged into my mail box to find ONLY, "Inbox" "Trash" and "Drafts". I wrote support and asked, they said I had to go down and "Subscribe" to the others, (15 OTHER FOLDERS) because there were messages in them that were over 60 days OLD!!!!
Subscribing to folders is a fundamental part of the IMAP protocol, which is what WebMail uses.
NOT JUST my Inbox James!! ALL of my other folders were gone!
OK. My final word on this is as follows - for over 2 years I've been very happy with Powweb. I have several sites with Powweb - they give better value for money than anyone else.
BUT - one thing takes the icing right off the cake, and many have said it before: ANNOUNCE THINGS!
I'm not going to go running off and changing hosts over this, but there are more than a few newbies, old-timers and even moderators who get frustrated with the "change then announce" policy. OK, so you're "about as high up as they get". Then do something for all of us:
Promise you will announce future changes that may well affect people BEFORE they happen. Do that, and I promise you will not hear another peep out of me regarding this :)
There, even a little smiley to show I don't hold a grudge. Now I'm tired and need some sleep...(does it show?!?)
tbonekkt
6-20-04, 09:22 PM
NOT JUST my Inbox James!! ALL of my other folders were gone!
But not deleted, right?
NOT JUST my Inbox James!! ALL of my other folders were gone!
I Already explained to you why this was... and it HAS NOTHING to do with the email storage policy (which by the way hasn't even started yet).
Maybe you should do more reading and less complaining?
Hello,
Thank you for e-mailing PowWeb Support.
The messages that were in subfolders or were over 90 days old have been
moved
to archival folders. In webmail, click on the "Folders" in the top left
hand
corner. Then toward the bottom of the page you will see "Subscriptions"
and a
drop down menu beneath that. Click on the old folders that you see in this
drop down menu and hit "Subscribe" to return them to your main list.
Regards,
Chris B.
PowWeb Support
Like I already said , too... you probably confused the rep.
That appears to be an auto-reply message they can select when responding to certain messages...
oh, i see, well that one young man answers my question. though maybe you could have explianed this new policy better ahead of time. c-ya
i must say, insulting your customers is not the best policy of retaining them
I Already explained to you why this was... and it HAS NOTHING to do with the email storage policy (which by the way hasn't even started yet).
Maybe you should do more reading and less complaining?
that wasn't an insult, it was a recommendation.
szumlanski
6-20-04, 09:28 PM
My final word on this is as follows - for over 2 years I've been very happy with Powweb.
Ditto.
I'm not going to go running off and changing hosts over this
That makes one of us. I've had it.
Promise you will announce future changes that may well affect people BEFORE they happen.
How about before we pay for a year in advance. Now I am locked in with a host that moves mail from my Inbox if I leave my mail on the server without my permission, regardless of my storage limit.
It is not my problem that the servers do not have the processing power to keep up with POP3 usage. I paid for a service, and now I want to get it!
It is not my problem that the servers do not have the processing power to keep up with POP3 usage. I paid for a service, and now I want to get it!
Our mail servers are humming right along just fine, but why should others suffer for those who misuse (or abuse) the services?
szumlanski
6-20-04, 09:39 PM
Misuse?!
Abuse?!
It is neither. There is a legitimate reason for leaving mail on servers for some of us. You are taking our CHOICE away.
I have some accounts where I delete the mail immediately, some where I leave mail for 7 days (in case my hard drive crashes, which happened recently and fortunately I had some important emails on the server that were not yet backed up on my HD backup), and some accounts where I need to leave the mail there indefinitely due to having multiple email clients and travel between offices and around the world. This is not "misuse/abuse." This is a responsible and productive usage of resources, and a service for which I am paying.
I would have to agree, but we are not talking about moving mail after 7 days, we are not even talking about moveing it after 30 days. We are moving it after 60 days, and giving you 30 more days to do something else with it. We are giving you the "choice" to save this mail over 90 days! Thats three months.... optionally, you can save it to another folder and keep it for years... very little choice is being taken away here....
One of our admins just came from earthlink.. why don't you ask them the technical details on how they handle mail in these cases... I bet our policy wouldn't look so bad then...
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