View Full Version : MY MySQL Deleted by Powweb!
I've sent e-mail to powweb about this matter. However to keep things short:
Powweb deleted our database:
"Your database was dropped. It has now been recreated for you."
We lost over 4000 tables and over 400 man-hours.
And there so called " database backups" are not worth their word.
I know this is too late - but never trust a backup you did not take and verify yourself - and take rotating backups so you have plenty.
You will find a rotating mysql backup script on my Tips & Scripts page (link in my sig) that will maintain a month's backups. So after you recreate the DB, take a look.
What your saying, Is that powweb's backups are worthless?
What do you mean about theis backups? What's the problem with that? You will find one in the OPS > Website > Mysql
Message to powweb staff:
Your site advertises daily database backup, as stated in the copy on the opening page of your site. Why then, are all our records blank? Where are the backups you advertise? If daily backup is not part of your commitment to your clients, it is false advertising to make the claim that you provide this service.
This latest fiasco is just the tip of the iceberg in problems we have had with your company:
- Repeated and ongoing server down time: your website advertises 99.9% uptime. We have experienced down time of at least ten hours a week for the few months we’ve had service through you. Not only is this unacceptable service, it is blatantly a case of false advertising.
- Repeated MySQL down time: The weekly MySQL downtime we’ve experienced is excessive in a company that advertises such high standards of quality service.
- Poor Customer Support: We have been unable to obtain support for any of our problems. We receive very slow response via e-mail; chatroom support members are clueless as far as solving problems, and weekend telephone hours of 11-3:00 are not supportive of customer needs.
As a small business, the survival of our company depends in part on you, our hosting company.
We would like our database content restored as soon as possible. Otherwise, we would like to cancel our service with you and receive a full refund of the money we have paid.
This is a customer forum. You need to contact powweb directly.
But since you have bothered to post here, lemme add a comment. First off, I am not staff and I don't represent their beliefs. I'm merely pointing out the obvious from a fellow customers perspective.
The servers have not been down for 10 hours/week. It is possible that your site has been down for that long, but not the servers. Sounds like you're exaggerating.
MySQL is shared servers. There will be occasional blips caused by other users. That is the nature of shared servers. Get over it.
I saw you in the chatroom this weekend. Apparently you didn't read the notice that staff are not in the chatroom during the weekend. You are complaining about customers that have volunteered their time to help people. Don't look a gift horse in the mouth. If want to complain about staff not being helpful, at least show up when there when staff are there!
The only point here that you have any ground on is the phone support, and that is because I have no privvy to what happened.
Above all, IT IS YOUR RESPONSIBILITY TO BACK UP YOUR DATABASE. In the TOS, which you agreed to, it stated that powweb does not guarentee back ups. If you agreed to that TOS, why are you complaining now!!?! What, you decided that you were just kidding? Powweb offers back ups as a curtosey, not a right. That was part of the deal when you signed up.
Hate me if you want, these are all facts.
Above all, IT IS YOUR RESPONSIBILITY TO BACK UP YOUR DATABASE. In the TOS, which you agreed to, it stated that powweb does not guarentee back ups. If you agreed to that TOS, why are you complaining now!!?! What, you decided that you were just kidding? Powweb offers back ups as a curtosey, not a right. That was part of the deal when you signed up.
That's not the point. TOS doesn't mean anything what-so-ever in this case. If you advertise database backups and you then say powweb does not guarentee back ups, then that is a case of false advertising. Which can be settled in court.
You are complaining about customers that have volunteered their time to help people. Don't look a gift horse in the mouth.
I don't care if the people there have volunteered their time. More power to them, but if you advertise 24/7 support chat. Then this is yet another case of false advertising.
At NMS:
We tryed, however the database backups are blanks.
Can you show me in the tos where it says powweb is permitted to randomly drop databases?
also, i suggest updating the plan page on the powweb site to say... Daily Backups (sometimes, when we get around to it but dont depend on this because it says in our tos if it doesnt backup then your screwed)
another point... it might be good if the 24/7support chat had someone in there who could actually offer support... instead of "advisors" really.. from my experiance the only thing the "support" chat is good for is answering questions about the powweb hosting plan... otherthan that I dont think they have a clue as to whats going on.
ShunT & Jcon -
I was one of the customers in chat trying to assist you last night in chat. This will probably be my final comments on this issue.
If you look back through your chat logs, I admitted that there seems to be an issue on PowWeb's site about your dropped database. I don't think there's any argument there. I said that since weekend chat support is not yet 100% available, that contacting support@powweb.com or coming back to chat tomorrow (meaning today now) would be your best bet to get to the bottom of the issue.
But between your profanity-laced tirades, I'm not sure if you (ShuntT) read that.
Posting here, in a User-help-User community, won't get the problem fixed any quicker - which is why I didn't recommend it in chat. Threatening legal action won't help solve this any quicker either.
Bottom line - follow the correct protocol in getting support. Don't post here, whining and crying like children.
Jcon - concerning your last post. There's a reason why I'm a forum moderator and chat operator. PowWeb has entrusted me and the other mods and operators because we have the ability to assist customers with their problems.
There is a PowWeb representative are in chat for live assistance right now. Why don't you go through the correct official support channel?
I don't think you understand here.
We e-mailed powweb, however as you might know, you have to wait 48 hours for a reply, which we don't have.
Second, I never said anything about taking legal action. I was simply saying that Powweb needs to stop playing games with us.
Also I might say, unless you are a powweb staff member please do not reply to this topic. This client-to-client help, as showed in the post above is just making powweb look bad.
Hi,
What was the db name so I can further look into this? I got your emails and didn't see any specified db names.
mysql06.powweb.com
name : jconserv
This client-to-client help, as showed in the post above is just making powweb look bad.
Investing over 400 man-hours in a database without taking backup is making who look bad?
I would not defend a missing database, but you have a shared host that you pay $7.77/mo. - I would not have any data in that environment that is not backed up very regularly.
When you pay for a once a day database backup theres no need.
I have a hosting plain no links to other hosts - Pig For the most part my MySQL has never gone down. However once when it did, I just called them over phone, they uploaded backups. And back online in 15 minutes. :)
They look OK for half the space, 1/6 the mail users, and a 1/5 of the bandwidth for a higher cost. Such a deal. You could go there again.
When you pay for a once a day database backup theres no need.No need for backups? Do you keep copies of your financial statements from your bank or broker? Why? They have one. Do you keep a copy of your last year's tax return? Why? The IRS has it. Do you keep the title to your car? Why? The state can print another one. And . . .
This is basic IT 101 stuff . . . keep a backup and a backup of the backup. Rotating backups of anything important.
Like I said in my first post, you can find a nice backup script on my Tips & Scripts page :)
They look OK for half the space, 1/6 the mail users, and a 1/5 of the bandwidth for a higher cost. Such a deal. You could go there again.
Think I give a ****? You asked why I don't keep backups.
Please stay out of this. I'm not here to play little games with other clients
alphadesk
8-9-04, 07:46 PM
ShunT
You host your "free forums" here for a reason. It is obvious to me why, after looking at the other host you mentioned.
Nick is looking into your problem and I'm sure will do his best to get you the most current backup available.
If you choose to move to another host you will get a prorated refund.
Think I give a ****? You asked why I don't keep backups.
And I loved your answer :rolleyes:
Please stay out of this. I'm not here to play little games with other clients
Then I would suggest email or phone support rather than a public forum :)
I hope POWWEB finds you a backup. As I said, I am not defending the loss of your database. But you were just inviting this reaction with your comments. And I bet you take backups now in spite of what you are saying :D
OK - I'll back off now. Hope you get it resolved.
I've been a admin/webmaster for over 5 years. And I always keep backups. That's not the point.
Yes we have backups, Yes we keep backups once a week. However They are 5 days old. And it was in those five days where all our work went. I know I should always keep backups, as I'm not a noob.
However I must remind you, that powweb did say once a day mySQL backups. This was always in my mind and It came back to kill me.
I've e-mailed powweb and will do anything else via that. Thanks for all your help.
ShunT
You host your "free forums" here for a reason. It is obvious to me why, after looking at the other host you mentioned.
Nick is looking into your problem and I'm sure will do his best to get you the most current backup available.
If you choose to move to another host you will get a prorated refund.
From the powweb stats yes, it beats anyother host on the market. However stats aren't the only thing that matters with a host.
b&t take the spam somewhere else... noone asked what you thought... i think the idea of this thread was to get some answers and you obviosly dont have any.
Thanks to any admins looking into the problem
Play nice, please.
I agree with B&T, doing your own backups is the number 1 rule of computing,
and 2 & 3 in my opinion.
Backups during a development phase is even more nesseccary.
Thanks for trying to help. But thats not what I'm looking for in this topic.
[QUOTE=powweb]The available backups we have for your database are listed on the right. These files are in standard mysqldump format and gzipped. Click on one to begin download.
Important: PowWeb provides these for your convenience but is not responsible for making or verifying backups. If your data changes frequently you may need to backup your database/tables more often and verify your databases condition. Corrupt tables can cause errors during dumps/backups. [QUOTE]
that's from the ops page.....
my advice (and you'll probably me for saying this haha)
if you have 4000 tables (ENTRIES???? OR TABLES????? because if it's tables somethings wrong here........ maybe that was the cause of the original problem.....) and 400 manhours you should back up daily not monthly. zip database files arent that big anyways (unless you have 4000 tables and god knows how many entries...)
and for $7.77/month what did you expect??!??!?!!
if you a business, paid for dedicated webhost.
powweb is designed for personal sites..........
btw i had previous webhost that doesnt back up your database so this is a nice feature it wasnt ment to be a 100% gurantee failsafe........
Look pal, I've said this three times now.
If you are not a staff member do not reply to this topic
Other people have no idea what their talking about.
so what was the point in posting in a public forum??!?!?!?!?!!
Ok, thats it.
THREAD CLOSED
ehhh? Please man, your wasting my time bro. I posted here to get help from staff. Which other then a few noobs who have no idea what their saying, I'm getting help.
Please use PM from this kind of stuff. Makes topics long,pointless, and hard to read
PowWeb did not delete your mysql database. PowWeb does not have any code that would drop a database, not even disabled or inactive databases are deleted. That message is because the database was already dropped. Visiting the mysql tab recreates the database if it does not already exist because people can drop their database but can not recreate them.
Backups are also your responcibility as it says so in the mysql tab. The backups we provide are a courtesy, but if your data is important to you you should be backing it up, depending on how much the data changes, possibly more often than once a day, or at least certain tables a couple times a day.
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