View Full Version : Sites Down (Merged Threads)
ticoroman
1-7-05, 12:47 PM
Concerning the now closed thread http://forum.powweb.com/showthread.php?t=45084
Actually the same problem occured today approximately between 16:10 and 16:40 GMT.
bigbang84
1-7-05, 12:47 PM
Hi
www14 is still down
What is the problem?!
StregaOne
1-7-05, 12:51 PM
hopefully we will hear something soon
Even if www14 is down, sites on that cluster should not be. I'm sure admins are troubleshooting the problems as I type.
tenndevil
1-7-05, 12:52 PM
something is mucked up pretty bad, for a while there I couldn't even get here, and now I can't get my site to come up.
www.uninhibitedgrace.com will not respond, is Powweb having difficulities?
bigbang84
1-7-05, 12:53 PM
Lol if i said that www14 is down IT IS because my site is down
Although www16.powweb.com and mysql08.powweb.com are responsive my site in not.
http://kakaostats.net
I saw another outage or extreme slowness of PowWeb HTTP services just like yesterday, too.
From 8:13 PST to 8:39, all HTTP services were giving timeout,
other than www12.powweb.com which gave 500 error.
(The 500 error message was different from the one I got yesterday...)
Now, things are back to normal.
roybuckman.com is down, as well.
This is from yesterday's thread o the same issue which has conveniently been closed....
"Thank you for bring this to our attention, however, we have already address this matter accordingly in regards to our services.
You should not have any further incidents such as this again.
_____________________________
PowWeb Staff"
I hope Powweb is seriously looking at this issue, I for one am looking for alternatives right now as I can't afford all this BS downtime.
If you guys read this: GET YOUR ACT TOGETHER
Lol if i said that www14 is down IT IS because my site is downHow do you know your site is currently on 14?
Yeah I read that yesterday and would have laughed except it wasn't really funny. My site was down yesterday morning and this morning. So was powweb. I run a stock trading site and it's not cool to be down. First six months here were great for me. Now I'm up for renewal. I got some thinking to do.
Even if www14 is down, sites on that cluster should not be. I'm sure admins are troubleshooting the problems as I type.Something apparently is wrong with the cluster, Tom. If you've not already done so, please give the admins a heads up.
tenndevil
1-7-05, 01:06 PM
what difference does it make if the site is down, mine is/was it keeps coming and going, and parts of it that worked are no longer working, like my forums I was messing with. they cannot be found
V. Equinox
1-7-05, 01:08 PM
My site's down too, though curiously FTP was working.
Edit: I suppose I should list my site... http://www.vequinox.net
my site is up, but POST doesn't seem to be passing variables from page to page? Messing up my php, obviously. I assume it's something on powweb's end, since this affects several of my php projects, all of which were working recently and have had no modifications. Can anyone verify? Kinda odd that php is being parsed ok, just the POST vars aren't being passed.
tenndevil
1-7-05, 01:11 PM
http://www.fraggingfrogs.com/ that works now
but this for some strange reason does not work anymore.:
http://www.fraggingfrogs.com/forum
well it did but not anymore.
How come there aren't hundreds of people screaming their heads off here?
Richard Adams
1-7-05, 01:18 PM
My site is also down along with the forums. I'm not sure what server I'm on (in terms of www14 etc.)
I look forward to any updates that we can hear of.
StregaOne
1-7-05, 01:18 PM
How come there aren't hundreds of people screaming their heads off here?
because we are watching to see what happens... no need for everyone to yell here if we are all having the same problem... they see us whether it is one or 100 of us saying it
:)
How come there aren't hundreds of people screaming their heads off here?Because not everyone has real-time monitoring of their sites.
The way to report an outage is via the online chat or liveperson chat. Alternatively the outage can be reported via the support ticket system.
Try the chat and see if anyone from PW staff support is online.
TMarie820
1-7-05, 01:20 PM
I would but I couldn't even get onto the forums until now... everything powweb was down.. i just want an explanation...
www.the-well.org is down too.
every now and then I'll get something to come up, but mostly just error messages.
Tom, It would be nice to know what is happening. :rolleyes:
Two of my three sites at Powweb are currently down. Just adding to the list, hopefully we're all back up soon. It's funny, when I came here to look for what the problem might be, the first thing I saw was a big adverstisement on the homepage for "ZERO DOWNTIME". Well, maybe it's not so funny. Please bring us back up!!
alphadesk
1-7-05, 01:25 PM
Tom, It would be nice to know what is happening. :rolleyes:Trying to find out now ...
I'm sure an admin will post something soon.
Maybe it's PHP related, because my site on cluster 1 and 2 are working normally, now.
(I don't use PHP as it's slow, heavy, and a little more vulnerable.)
.....Try the chat and see if anyone from PW staff support is online.Chat is useless at the moment. Looks like the kiddies have taken it over.
I'll add to the noise level.....maybe someone at Powweb will finally notice. I run 5 sites on Powweb and have several of my clients hot under the collar. Two days in a row with no explanation is inexcusable!
I tried calling Tech Support and was treated to an answering machine. Now, that's really unprofessional. At least, you should post something in the Outages Forum. That's where I go first.....but there's nothing there - yet. Or put a message on the stupid answering machine.
They're gradually coming back up, but like yesterday, they're very slow and most images aren't loading.
Come on guys, get your act together! At least tell us what's going on. Silence creates many more problems than "we're experiencing problems, please hang in there while we resolve them".
StregaOne
1-7-05, 01:30 PM
hmm might be php... both my store and clan are down they are both using nuke 7.5
I am a new user and are getting really annoyed with all the problems i am incurring.
I have a problem with my site before all this happened which i can't seem to get sorted with the so called help via email.
NOT HAPPY !!
I would but I couldn't even get onto the forums until now... everything powweb was down.. i just want an explanation...Chat was working fine a few minutes ago - although no PW staff were in, some of the regular moderators were and they seem to be able to alert admins to problems they can't sort out.
My site is down today. Does anyone know why?
Admin are aware of the problem and are working on it. I'm sure they will post the reason for the outage as soon as they get things back to working.
Personally, I'd rather have them spending their time working on the problem right now than taking the time to post the reason.
Some of my sites are working normally so everything will soon be back to normal.
I am a new user and are getting really annoyed with all the problems i am incurring.
I have a problem with my site before all this happened which i can't seem to get sorted with the so called help via email.
NOT HAPPY !!What is your domain name? Your problems may or may not be related to the other ones, but without the domain name there is no way for anyone to check it out.
Slow cross atlantic traffic can cause timeout problems.
I had no difficulty getting onto this forum, so reports of general problems need to be investigated further. This investigation can only happen if web-addresses are given of sites that are experiencing problems rather than a general 'my site is down' or 'I can't reach my site'.
Thanks
the domain name is www.bras-galore.com
I am having problems viewing the shopping cart on pages 3, 5 and 6 I keep getting an erro massage which states invalid syntax.
I am a novice and need all the help I can get.
I am told it may be my server (IE) it may well me something to do with IE as I can use the site fine with fire fox.
But not many people have fire fox and the same error message appears on all IE as I have used several other computers.
any suggestions would be helpful
chaosfanatic
1-7-05, 01:42 PM
I just recently purchased the domain name www.saragilbertart.com. The site has been fine until today, where it is uploading slowly, without graphics, or not at all. I've been getting a message "We cannot find the site www.saragilbertart.com" with some trouble shooting suggestions. Nothing has changed on the page I'm trying to upload, but I'm concerned with the lack of speed and lack of access. I'm not sure where to find information about what server this site is on, but I'll be happy to supply the information if someone can tell me where to get it. I have three other seperate sites with powweb, and none of those sites are experiencing this type of difficulty.
Please help!
Chaos
tenndevil
1-7-05, 01:43 PM
service has not been restored as eluded to in the outtages thread, now where did he get that from?
good thing this load balancing has paid off.
I'm having similar problems; however, what I'm finding is that my site is down intermittently. Sometimes it will appear; others, it will time out. I'm especially having problems with my blog; I'm having difficulty posting.
Sites affected:
www.demnotes.com
www.buffie.org
I have another site that does not appear to be affected.
sullydude
1-7-05, 01:44 PM
"Wouldn't you rather they work on the problem than answer your questions?"
I would prefer half of them work on the problem while the other half answers our questions . . . you know, like a real business.
Thanks StregaOne and IanS. That makes sense. I've not complained much before and my site is up again now. I was down for half an hour so I may be lucky. Right now I've got to consider renewing so it's putting me more on edge. I don't mind paying more if I could get better service. As I said I have a stock market trading site. Being down is not cool. I run everything plain vanilla. If I have to think about the server more than once a year it's too much.
Rich
There WAS a problem between 8:13 and 8:39 PST, but everything seems to be normal for me.
I checked a simple small PHP script, and it worked.
Perl, shellscript and python CGI are all working.
It's possible that only some sort of PHP programs are affected if you guys are still having problem.
elffinarts
1-7-05, 01:47 PM
I know it isnt just cross pacific as I am getting access to other sites in the US just fine at full speed. But my Powweb hosted elffinarts.com is showing nothing.
And I thought I'd just jinxed it by trying to post a long thread in my forum without first copying all the text as a safeguard.
i own and manage a few sites on powweb, and have always been happy with up-time, but the last few days have been really sketchy.
nonoart.com
wsphardcore.com
thekilligans.com
prospectavenue.com
urracaclothing.com
virusindustries.com
my ftps are all 02 and 03
I don't know what servers (names) they are...
most of this is down, some react but slowly, some have no graphics, some don't load css properly, some not loading swf, some not loading php
ben
Andrew said he fixed the load balancing problem, but my site is still down. Any idea on what is going on?
Andrew said he fixed the load balancing problem, but my site is still down. Any idea on what is going on?Me too. :(
www.the-well.org is still down.
some text and some graphics load, but most graphics are missing.
What the hell. I'll jump in too. Ive got 3 sites remaining on powweb. I pulled one away a couple months ago when it was up for renewal . I wont say where I went to *cough*cough* lunarpages*cough*cought* I will probably be pulling the rest out when they come up for renewal.
I'm having problems too. www.brigademusic.com
Contacted tech support yesterday and got told everything was working fine, which doesn't really help. Same as what everyone else has been saying really site comes and goes. I've also been having problems getting on here.
I realise that time is money for a lot of you, but posting every 2 minutes is insane. Let the admins do their job. You paid for the service, they're not sitting on their asses laughing right now, they're trying to fix the problem. Give it time.
Ed-Seigal
1-7-05, 01:56 PM
Most of you may be on this server which was just rebooted, please try it again in a few minutes and let me know the outcome.
thefordmccord
1-7-05, 01:58 PM
www.thefordmccord.com is down...
StregaOne
1-7-05, 02:03 PM
Most of you may be on this server which was just rebooted, please try it again in a few minutes and let me know the outcome.
nope still broke :(
chaosfanatic
1-7-05, 02:03 PM
I did want to say that, though I have had some problems here, I've been very happy with the service. I understand that everyone is likely to have some downtime at some point due to unforseen circumstances. I appreciate that we have this board to let people know quickly what problems we're having so that they can be fixed quickly. I do think, however, that that pop-up ad I get everytime I go to powweb.com is therefore MISLEADING.
"Award Winning Solution
ZERO DOWNTIME HOSTING!"
It's obvious that there IS downtime with powweb, and while that in and of itself is not a problem for me, the false advertising IS. I think you have to treat your customers as intelligent people who understand that there are some unavoidable issues which you will do your best to minimize, but cannot eliminate altogether, instead of trying to dazzle them with BS.
That is my rant for the day. Thank you for doing your best to control these problems as soon as possible.
Chaos
Most of you may be on this server which was just rebooted, please try it again in a few minutes and let me know the outcome.Nothing for roybuckman.com.
I realise that time is money for a lot of you, but posting every 2 minutes is insane. Let the admins do their job. You paid for the service, they're not sitting on their asses laughing right now, they're trying to fix the problem. Give it time.
Do you know how someone feels when showing a page to a client and that page doesn't open?
Or when that client reminds you that you advertised that excelent service as having an 100% uptime...
That's a very good reason to post.
(son't mean to offend you, I'm just very angry!)
This is inadmissable.
YvetteKuhns
1-7-05, 02:07 PM
I was unable to get on the forum until now, unable to access Tom's server status script, unable to reach anyone via telephone at PowWeb support and I have clients asking what happened to their websites. Lisa cannot make changes to http://www.healthyweightlossplans.com which is still down and I cannot ftp to it, either. Help!
Nothing for roybuckman.com.It's back - albeit slower than day old dog poop.
Do you know how someone feels when showing a page to a client and that page doesn't open?
Or when that client reminds you that you advertised that excelent service as having an 100% uptime...
That's a very good reason to post.
(son't mean to offend you, I'm just very angry!)
This is inadmissable.
No offense taken.
I do know how it feels. And I am also a little alarmed that PowWeb can get away with advertising ZERO DOWNTIME during one of their worst (that I have experienced) downtimes ever. And everyone has the right to post, but my point was, we can all sit around and post about how much we're pissed, we can all flood the e-mail boxes of the admins, and jam up the support lines at the call center... or we can wait it out and let them get to fixing it.
No matter what we do, we'll need to give it time. I am upset too, but from where I sit, there's nothing to do but contemplate switching hosts.
dave_childress
1-7-05, 02:13 PM
www.cellardoorpublishing.com is still down
sullydude
1-7-05, 02:15 PM
Is it expensive to switch hosts?
Are there good comparative boards?
WolfWonderess
1-7-05, 02:17 PM
Yeah...my site's down, too... ;_;
www.spiritsoftheearth.net
Meep.
http://pinkfloyd-co.net/disco/disc_idx.html is still down
:(
alphadesk
1-7-05, 02:18 PM
Mine isn't back yet!What domain name ?
http://www.pinkfloyd-co.com ... does not point to powweb servers.
It just costs the price of the new host. You will setup an account with a new provider and then change the nameservers to the new host. I did a lot of research and found the one I switched to to be pretty good. Ive had about 15 minutes of down time since I switched the one site and custmer service responded to me almost instantly by email.
Just reporting another downed site. Actually, the site is slow and intermittent; the forum is dead, Jim.
www.wormwoodsociety.orgDo you know how someone feels when showing a page to a client and that page doesn't open?
Or when that client reminds you that you advertised that excelent service as having an 100% uptime...Isn't that precisely what PW is experiencing right now?
My site www.mozeskriebel.com is down as well
It's on www16.powweb.com.
Loadbalancing problem? Mmm...
Marco
What domain name ?
http://www.pinkfloyd-co.com ... does not point to powweb servers.
http://pinkfloyd-co.net/disco/disc_idx.html
Thanks
Ed-Seigal
1-7-05, 02:22 PM
Thanks for all of your input, we are currently investigating this matter as we speak and will inform you again as soon as this is resolved.
Well reading this thread is useful. I now know how lucky I've been.
Some of you are obviously professionals. Websites are not my business. They are a tool or utility. I don't want to come to work and find the water not running and telephone not working. I don't want my credit card company telling me they can't accept charges today. This stuff should be invisible.
I have not the time nor inclination to learn PHP and all those other thingies. Just like your customers don't want to hear about it.
Prices in this server business must be too low. It looks like commoditization. Is it really worth $50 or $100 bucks a year to have the sever go down? Not for me
Thanks for the education. . :cool:
tenndevil
1-7-05, 02:27 PM
My site is up, my forum is dead fraggingfrogs.com/forum
I lied, my site isn't up
jojometal
1-7-05, 02:28 PM
My site is down too. I don't know what the problem is, but I'd sure like to see it fixed soon. I've been trying to access and update my site most of the morning. 0 downtime? I think that's a bit outlandish...
Anyway, I've been timing out most of the morning. I hope you can get the issue resolved soon.
sullydude
1-7-05, 02:31 PM
ok, i'll shut up
bigbang84
1-7-05, 02:34 PM
HI
OUR SITE IS STILL DOWN
BUt TIps for you:
If you want to see your webisite during servers are down SIMPLY add 'S" to your URL Example: https://yourwebsite.com
Me during the problem i manage my site to post on forum etc..
sullydude
1-7-05, 02:34 PM
Thanks!
it seem stupid but..
I can't access my site
http://www.saiyaman.info/bt
but can access https://nagamerah.secure.powweb.com/bt/
what different? diffrent server?
bigbang84
1-7-05, 02:39 PM
Hi artakus
I don't know why but it works with s so use https://yousite.com during the problem
Me too i would like to know why ?!!
The problem is said to be with the load balancing "appliance" that takes the domain name request and parcels it out to one of the cluster servers. When you use the secure.powweb.com domain with https, you bypass that. I am not sure what https with your domain name does.
No offense taken.
I do know how it feels. And I am also a little alarmed that PowWeb can get away with advertising ZERO DOWNTIME during one of their worst (that I have experienced) downtimes ever. [...]
I understand your point of view but as I understand it, posting is the only thing that we can do atm...
I hope they fix it soon, as my site is down and so is my brothers...
(the funny thing is that the FTP is more or less working – haven't tried uploading, just browsed it with my FTP client)
AlphaDog009
1-7-05, 02:44 PM
I thought this was one of the best Host's...<>
Come on now, lets get with it fellows...<>
Someone here told me that the new servers are full-Proof...<>
Thanks for your time...<> :confused: :mad: :eek:
TheinBomb
1-7-05, 02:53 PM
I don't know if it matters or not to the administrators if they know which sites are down but, if it does, my site was down completely and now it's kind of there - it appears to be inactive and SLOW. Please advise.
http://www.WellDrilling.com
c'mon guys give them some time to fix it..
it seem all website located in www11-www20 down due to loadbalancing cluster2 down... (up sometime but still useless)
may be they need 4 loadbalancing servers to load-balance those 2 loadbalancing servers.. lol
I have 2 sites with Powweb and one is predominately slower than the other. The design is produced to be quick loading on both so there shouldn't be an issue there. Here's the link to the site: http://www.seeuro.com
Any help or ideas about what can be done to cure the problem would be great.
http://www.rematazo.com/ is not working also... please an educated answer. A one month refund (or a free month) will be appreciated.
alphadesk
1-7-05, 03:03 PM
Hi CMP
Your site seeuro.com is slow becuase of the problem with cluster 2.
Admins are working on it now.
sullydude
1-7-05, 03:03 PM
:p Yes, one month refund and death to the ridiculous "Zero Downtime" popup on the homepage.
As to "give them some time", I think you're missing the point. The official outage forum states that the problem has been corrected, and that the sites are working again. Obviously, that is not the case, and those of us with sites still down/slow/partially missing want someone to be aware that the problem is NOT fixed...
Just a thought...
-lunk-
dave_childress
1-7-05, 03:06 PM
if it's any help, people from the east coast seem to be able to access the http://cellardoorpublishing.com site...but west coast users are unable.
bigbang84
1-7-05, 03:07 PM
Hi
I confirm
Problem IS NOT fixed
Still site down
TheinBomb
1-7-05, 03:10 PM
Did more checking on my site - half of the stuff isn't there - is PowWeb acknowleding that there still is a problem? I use FrontPage 2002 and it can't publish to it right now either. Please advise.
www.WellDrilling.com
FTP seems to be working fine, just no site or forums.
www.brigademusic.com
I'm sorry to say this isn't the first time I see websites here go down. Just this time A site from a customer went down and I had to tell he had to....wait...for me to change his photogallery because I can't fix the servers but just have to wait till some people in the USA have to notice the servers went down....for more then 24 hours. Urgh!
Just had a vision of euros flying away from me..
sullydude
1-7-05, 03:14 PM
here's something:
using the "add 's' to http" trick, I got my site to come up. Unfortunately, even with 's' carrying on http, I am unable to log in or out every other time.
I can make other php-related changes.
This is up from not displaying at all without 's'
Did that make any sense at all?
mathieumg
1-7-05, 03:16 PM
Mine is down as well
http://www.qc-net.com
bigbang84
1-7-05, 03:19 PM
Salut Mathieumg
Moi aussi de Québec
Essaye avec un s
Try with s in your URL
https://www.qc-net.com/
c'mon guys give them some time to fix it..
it seem all website located in www11-www20 down due to loadbalancing cluster2 down... (up sometime but still useless)
may be they need 4 loadbalancing servers to load-balance those 2 loadbalancing servers.. lolVery interesting! May I inquire as to where you got this information?
No matter what we do, we'll need to give it time. I am upset too, but from where I sit, there's nothing to do but contemplate switching hosts.
I read these forums quite often (love them), and to see some of the more 'familiar' users like Yvette Kuhns unable to reach anyone at support and such, it causes me great concern.
I've spoken nothing but good things about Powweb since my stay here (have referred a few people here), especially the web mail client. However, both of my sites have been flaky since some of the major changes have been made on the back end.
One is my personal domain (www.hathinc.com) (less important) and one is my DJ business (http://www.tncboston.com) (more important), especially that now is prime booking season and maximum uptime is of utmost importance. I checked my sites a few minutes ago (just after 2pm EST) and found them both out. I came here to find this thread in existence. Checked them again after reading this thread and they're back up.
Ironically the other day, like Yvette had mentioned, I found my sites down and the whole Powweb infrastucture (this forum, the main site/home page (http://www.powweb.com), etc.) was down.
I'm also concerned by these outages, because I have lost e-mails on my personal domain that I know I should've received. My day job is in I/T, so I do have a clue about what's going on.
I hate to say it, but I might be moving in 3 months (my time for renewal).
Alright admins and the powers that be at Powweb... What say you about reassuring your customers about the "reliability" that you advertise as "zero downtime?"
Oh and might I add that the majority of the people in this thread that have mentioned problems with their sites seem to be hosted primarily on Cluster02. My sites are on Cluster01.
I was at a clients today and found that thier site was having major issues. I tested all of my customers and found everything including powweb.com was down. My other sites are now up but two servers are getting numerous errors quite often. The IP addresses to the servers are:
66.152.98.202
66.152.98.201
It was very embarrasing telling them that you just installed Load balancers to avoid outages and presto...there was an outage....uhg :confused:
crazyucihapa
1-7-05, 03:23 PM
my site
www.scionjunky.com
is still having problems. besides being horribly slow, the style sheets are not loadign for some reason
mathieumg
1-7-05, 03:24 PM
Cool bigbang84 :) Quelle ville ? :p
And thanks for the tip ;)
Earlier this morning, we experienced some problem with our content switch (load balancer) which caused some http service interruptions. Service has been restored and our admins are working with Foundry to diagnose the problem to avoid it from happening again. We understand that some customers rely on their website as a source of income and can not afford any downtime. Again, we apologize for the inconvenience and thank you for your patience.This is dishonest and should either be taken down or atleast modified to reflect the truthful situation.
bigbang84
1-7-05, 03:27 PM
Hi Mathieu
Ste-foy
You can acces your site this way but the better way compatible with all browser is:
https://YOURSITECOM.secure.powweb.com/
It works even if your server doesn't work lol
mathieumg
1-7-05, 03:29 PM
Kk thanks, I am from Gatineau ;)
Anyways it won't work with my forums because it uses absolute
URLs (instead of relatives) as defined in the config file.
I hope it is back soon :)
My brand new site, www.nin-po.com is down too. A bad begining but I can bounce back from it, I am patient.
Hundreds of people are lurking and screaming at their computers. Wonder if this means that Powweb's 100% uptime guarantee is not all that they say it is?
:rolleyes:
When I signed up (just days ago) PowWeb promised 100% uptime. So I gather that was a sales pitch I fell for?? now I've lost not only business but also an important meeting- showing my site this morning to the higher ups has left me looking like a fool. I think you're just asking for trouble stating 100% uptime, no matter what the fine print. WAIT now should I read fine print on the 30 days money back??? LOL
ThecounT
Very interesting! May I inquire as to where you got this information?
My site on load-balancing cluster2 is up and running without any problem.
I suspected PHP, but the test script showed no sign of problem...
Currently, everything is working fine for my sites, both on cluster 1 and 2.
So, not all sites on a cluster are affected.
EDIT:
I just remembered that my scripts were tested with "https".
When I did the same test on the site hosted on cluster2 with "http", it failed.
So, it can well be the problem of cluster2.
This is a rare occurance, but I am disappointed too.... I have to re-apply to some link exchange groups as I got the boot for a 'non-existant' site. Now it takes about half an hour for my home page to load...
I hope powweb fixes this quick.
Thanks
Ryan
Webman123
1-7-05, 03:46 PM
All of my sites have been basically down for 3+ hours today. The outages have cost me well over $500 far. I think Powweb should offer all customer effected by this outage a partial refund, and, stop hyping the "zero downtime" aspect of their hosting on their website.
WolfWonderess
1-7-05, 03:48 PM
All of my sites have been basically down for 3+ hours today. The outages have cost me well over $500 far. I think Powweb should offer all customer effected by this outage a partial refund, and, stop hyping the "zero downtime" aspect of their hosting on their website.
Agreed. I'm very patient, but this is getting just plain ridiculous. Paid services *should* be compensated for when there are issues.
I don't want to complain or something, I understand very well this "error" what I want to say is I'd like to know what happened and when is ending this because my page isn't loading even in about half a hour.
Ftp and e-mail services works.
If you need the domain name to check I will write this after, because I don't whant to spam now.
Thank You.
TheinBomb
1-7-05, 03:56 PM
www.WellDrilling.com is still missing pages. Not happy but not about to demand that PowWeb pay me a boat load of money - life's too short to worry about things that are out of your control.
As long as they (PowWeb) is working hard to get things fixed, that's all I can ask for - NOTHING works 100% right 100% of the time. :eek:
www.WellDrilling.com is still missing pages. Not happy but not about to demand that PowWeb pay me a boat load of money - life's too short to worry about things that are out of your control.
As long as they (PowWeb) is working hard to get things fixed, that's all I can ask for - NOTHING works 100% right 100% of the time. :eek:
I agree, Even if they gave a refund it would be prorated out so 8$ month divided by 30 days wouldn't be much. Nothing works 100% of the time but they are claiming it does. Id be really ticked if I just signed up after reading that claim.
sullydude
1-7-05, 04:00 PM
Which is why we think they should AT LEAST drop the 0 down time.
Or maybe they should have, "99.47% up time!" as their new slogan.
I agree that nothing works perfectly all the time, but they are advertising 100% uptime so why shouldn't we expect it. I contacted tech support last night and was told that everything was fine. It may well be fine on their end but my site is still down here. Then today the same situation. Couldn't even access powweb.com for a while. I know ranting doesn't help anyone but at the same time I don't like sitting here with a website that doesn't work and being told nothing but be patient.
Zero downtime must mean something other than what we think it means. And it's trademarked.
http://www.powweb.com/powweb-images/zerodowntime.gif
mathieumg
1-7-05, 04:02 PM
Now the servers go down-up-down-up-down etc O.o
http://www.tbonekkt.com/?pg=status
Mostly just to say that my site at http://www.atlasquest.com isn't working properly either. It looks like one out of five to ten times I try to view a page it gets through and I can see the page, and the rest of the time it times out.
I was kind of surprised when I first noticed that 100% up time ads. Realistically, nobody can ever guarantee 100% up time. The load balancing might improve uptime, but certainly not guarantee it, so at least I wasn't under any false illusions. And since the load balancing started, I've had no downtime that I've noticed until today--a significant improvement since the pre-load balancing days when I'd catch some downtime perhaps once a week or so. (Though it was usually very brief during those times it did go down.)
Those ads are definitely misleading, though, and I knew that the first time I saw them.
I'm not exactly thrilled about my site being so inaccessible now, however, and am quite anxious to see it working again. For those of you contemplating a move to some other hosting service, I'd like to point out a couple of things:
1. No hosting service is going to be 100% reliable, and if that's what you're looking for, you're bound to be disappointed no matter who you go with.
2. PowWeb is bound to lose accounts over this. Many of you say how you're losing money, but keep in mind that so is PowWeb. They have a VERY strong financial incentive to get things working as soon as possible. I have little doubt they'll be working overtime to get things working if that's what it takes. Unfortunately, solutions aren't always a quick fix. This looks like one of those cases.
3. However, on the plus side, once they do fix the problem, the likihood of it happening again is dramatically reduced. =) If it were to happen again, they'd be able to recognize the problem quicker and already know how to fix it. Assuming it ever does happen again in first place.
That last point I consider significant. If the problem is in regards to the load balancing, that's a very new thing for PowWeb and it's not surprising they might have some 'growing pains' getting it stable and reliable.
My website had the same problems when I first started hosting it here. I had to learn all the little 'quirks' associated with PowWeb like making your own php.ini file to turn off the register_globals option. But you know, I'm a master at doing that now. When PowWeb started the load balancing and suggested putting session variables into your own directory, I immediately knew where to go and what to do to get it done. I had the experience from my previous problems. And when my site stopped uploading images and I saw the error that was generated when it tried to, I immediately created my own directory and used that as the temporary directory uploaded files should go in. I had fixed the problem even before PowWeb announced it!
And--it's my expectation--they'll have similar issues with load balancing. They're much more likely to have problems early on, and as they get the hang of it it will continue to be much more realiable and stable. And when there is a problem, they're much more likely to handle it quickly and efficiently.
I could be wrong, I suppose, but keep in mind that PowWeb is in this problem with you. Their business works only when our websites work. I don't think it's unreasonable to expect a confirmation that they know the problem exists and they are working on it. And if they have an estimated time for when the problem will be fixed, that's even better! Though in my experience, that's a hard thing to estimate. Even if it is an easy fix, it can be time consuming to narrow down exactly what the root cause is.
Anyways.... Just my thoughts on the matter. I'm willing to forgive this downtime, though if it becomes a regular habit of PowWeb I'd certainly start considering alternatives.
Happy trails!
-- Ryan
From the home page.
"Award Winning Award-Winning!
Our "One plan" is Rated #1 for performance, reliability and value."
*
*
*
*
*
Just tell me who gave them this award!
BTW: My problem isn't mainly with their downtime, it happens. This is the time that good customer support comes in to play. This is where they need work.
mathieumg
1-7-05, 04:10 PM
What can you do against a DDoS attack before it happens... :o Not so many things, well until it happens
http://forum.powweb.com/showthread.php?t=45158
What is a "DOS attack" ? My site is still down but ftp03 still works (at least as of 15 minutes ago).
sullydude
1-7-05, 04:13 PM
O, cool. What does that mean?
tenndevil
1-7-05, 04:16 PM
They guarantee 100% uptime based on this, while many of us are down many others are up, so unless every server goes down at the same time they can say they have 100% uptime, they are talking powweb as a whole not each individual server so one server going down doesn't effect 100% uptime because if it did 2005 is off to a very bad start.
DOS=Denial of service attack, basically some is using a computer/computers and pinging powweb so fast and so hard that normal operations can't take place. just a brief description is all this is.
spdrywall
1-7-05, 04:17 PM
Did a tracert on my NEW site and get a stop at cluster02.powweb.com
To make a long story short I spent the last 5 days looking for a decent host Co., hooked up with PowWeb and now my sites down. Needless to say I'm not impressed with the 100% uptime I had read before purchase.
Having said that I need to know from this forum if the above is a regular on going thing.
Thanks in advance :confused:
From Wikipedia, the free encyclopedia.
A denial-of-service attack (also, DoS attack) is an attack on a computer system or network that causes a loss of service to users, typically the loss of network connectivity and services by consuming the bandwidth of the victim network or overloading the computational resources of the victim system.
Wikipedia page for denial-of-service attacks (http://en.wikipedia.org/wiki/Denial-of-service_attack)
-lunk-
bigbang84
1-7-05, 04:19 PM
Hi
I don't understand
You can protect against DOS attack except if it is not you own server ,,,and so you can configure what you want!!
A final option, one which might be available to larger companies and networks, is to throw more hardware or bandwidth at the flood and wait it out.
tenndevil
1-7-05, 04:20 PM
Having said that I need to know from this forum if the above is a regular on going thing.
No it's not been a regular thing, i've had two other major problems that I can think of in the 3 years i've been here, and they were move related when they moved and the when they changed backbones, but other than that it's been pretty good, except customer service sometimes is questionable.
Who said it is the result of a Dos attack?
sullydude
1-7-05, 04:21 PM
Is a dos attack a malicious thing?
tenndevil
1-7-05, 04:21 PM
read the outtages thread it there.
I know if it were my company, I would have someone all over getting that Zero Downtime stuff off my front page, right now. And that dhtml floater window? Boy is that annoying.
I know if it were my company, I would have someone all over getting that Zero Downtime stuff off my front page, right now. And that dhtml floater window? Boy is that annoying.
I agree!!!
Copied from the Outages forum, posted about 20 minutes ago:
We are currently experiencing a DOS attack on our network. This has cause some sites not to come up or load slowly. Our admins are looking into the problem. Thank you for your patience.
_____________________________
PowWeb, Inc.
http://www.PowWeb.com
"The perfect hosting solution"
They guarantee 100% uptime based on this, while many of us are down many others are up, so unless every server goes down at the same time they can say they have 100% uptime, they are talking powweb as a whole not each individual server so one server going down doesn't effect 100% uptime ...
But what they say is:
Through "load balanced" servers, your website will experience no downtime during server reboots, server maintenance, and server hardware failure.
I don't know...there have been a lot of issues lately. Most of the time I defend PowWeb but I'm starting to get fed up myself. Maybe it's because the same excuses are being used again from the "insert technical excuse to buy time" box.
YvetteKuhns
1-7-05, 04:30 PM
I read these forums quite often (love them), and to see some of the more 'familiar' users like Yvette Kuhns unable to reach anyone at support and such, it causes me great concern.
I was on hold and caller number ten in the queue, but hung up after 15 minutes. I checked each website I have hosted on PowWeb and two or three clients have slow loading sites and one or two have sites that are not accessible. I sent an email to each client that included a link to the announcement in the PowWeb forum.
One of my programmers (Sam) was frustrated trying to set up a database while OPS was not even working. When I could not access the PowWeb site, forum or OPS this morning, that was the worst that ever happened since I joined PowWeb in 2001.
I expect more calls from clients asking me to further explain DOS attacks, but at least PowWeb posted the problem in the announcements (when they could access the forum). See how they jinxed their hosting with that 100% uptime claim! I am praying that this is resolved soon.
Liz Mason
1-7-05, 04:31 PM
I have built my website using sitebuilder and published it new years eve. Everything was going okay until tonight when I could not get it to come up and it took around 20 minutes before I finally could get onto the site and then it said there were errors.
http://www.picsoncanvas.com
Please answer me in laymans terms, as I don't know all the abbreviations and don't really have a clue about the computer language!
Thanks so much for any responses.
Liz
OK, might seem a daft question, but where is this forum hosted, cos I'd like my forum/website hosted here as well cos this has stayed up whilst my site has been down!!
Or do you host elsewhere just to be on the safeside ;)
put https://mydomain.com instead http://mydomain.com temporary...
gregpalmer
1-7-05, 04:37 PM
I'm with Coxy. Why is it that our sites always go down/are slow/etc, and yet these forums and powweb's site are stable!
great question, I was just wondering the same thing. We are all on shared servers. I'm sure powweb is actually on a dedicated server maybe even with another provider like rackspace.com who has been up for 36 months NO INTERRUPTIONS AT ALL IN 36 MONTHS, I guess that's why bluetooth and motorola are with rackspace too. I think powweb is better at damage control then getting this problem fixed.
lol
ThecounT
my site is sometimes not working and sometimes extremely slow >.< i know theres people with alot of other problems.. but... >.< http://ah-yi.com is my site does anyone have any idea exactly when it will be fixeD?
it loads as fast as it should for me with a 175kb jpg on it
100% uptime...rriighhtt...:(
chaosfanatic
1-7-05, 05:20 PM
Before everyone beats up on powweb for being up while some of us are down, let me just say, this is good business, as far as I'm concerned.
If powweb was down, it would be that much more difficult for them to be in touch with customers who are having problems. If they can't hear from us, they don't know what servers and clusters are affected, right? They don't know when it's improving...etc. It only makes sense that their link to their customers need to be up and running if they're going to fix problems as quickly as possible.
Shealynn
It does have to be said that the forum I host which has between 10 and 20 people on at any given time is fairly slow compared to this one which has about 30 times more people on.
POWWEB - Please let me know where you host your forum as I'd like mine to be there as well. I went with you as I genuinely beieved the hype about the Zero Downtime bit which like most people have stated, is why they have given you their hard earned money! Does the place you host with over 101% zero downtime per chance??
Please understand that not everyone in the UK is sarcastic like me!!!
BTW, I can access my site by adding the s into address, but unfortunately, it's only me that knows that trick so I'm talking to myself at the moment!!!
And for all those people that say, "Less posting on here, let them fix the job in hand".
Do you really think there's loads of tecchie bods looking at a server in a small dark room scratching their heads?
They guarantee 100% uptime
Actually, no, they don't.
Before everyone beats up on powweb for being up while some of us are down, let me just say, this is good business, as far as I'm concerned.
If powweb was down, it would be that much more difficult for them to be in touch with customers who are having problems. If they can't hear from us, they don't know what servers and clusters are affected, right? They don't know when it's improving...etc. It only makes sense that their link to their customers need to be up and running if they're going to fix problems as quickly as possible.
Shealynn
I hear what you say on that, but why go elsewhere if you have servers with Zero downtime? Hardly called having faith is it?
Do you think the head of GM drives a Porsche???
rnorth6920
1-7-05, 05:23 PM
Mines slow too. It's been so on and off for a few days it seems.
Since I've owned this domain, http://www.tennesseedubs.com , I've had nothing but issues with it. Grr...
OK, might seem a daft question, but where is this forum hosted, cos I'd like my forum/website hosted here as well cos this has stayed up whilst my site has been down!!
Or do you host elsewhere just to be on the safeside
Doh! Better get some ice on that burn.
tenndevil
1-7-05, 05:31 PM
Actually, no, they don't. Ok so I mispsoke, but since you didn't have anything other than that to add, They do state plainly on the front page Zero Downtime hosting, so lets split hairs, they have Zero downtime I have lots of downtime, So powweb is down zero time, their own forum and site but the customers on the other hand don't get the zero downtime offer, as is evidenced by this thread. Even powweb suffered the outtage today minimally, but I noticed they got their's fixed straight away and aren't losing any income as many other's here are, they got their cash cow going quick.
Now http://www.seeuro.com is down. What the heck guys? This is rediculous. You're false advertising. My site hasn't even seen 99% since it went up in December of 2004.
sullydude
1-7-05, 05:40 PM
Actually, pretty much all of Powweb as far as I could see was unavailable yesterday; the forums, the front page, my sites, whatever.
That image is HUGE! Not want anything over 24kb, and yours is way above.
Ryan
*do save for web and lower the quality. Will lower the file size [a lot] without making that image look bad. I have an image with much more detail and I got it down to 24KB.
Join the club man. My site is really slow and down. So much for 100% uptime I guess. Shouldn't we get a refund or something for false advertising?
rnorth6920
1-7-05, 05:44 PM
Atleast powwebs site is still up.
Atleast powwebs site is still up.
It seems that it's always fast and up! Hmm... :confused:
get used to down time, i have had nothing but problems.
as far as a refund good luck, last time someone posted something about the guaranteed uptime or whatever, they fired right back with read the contract, citing they don't guarantee uptime on specific servers, it's for the hosting as a whole across the board. :\
i was really happy at first, fast, and a great price. but it's no good when the service isn't useable.
Yeah, I've read the contract. What a load of crap about the 100% uptime. They've proven they're not about customer service. One of my sites runs out next month, bye bye Powweb.
I was all over my forum and site yesterday. Today: nada.
Atleast powwebs site is still up.
Hmm, not for me. 5min up, 5min down.
:confused:
Actually, no, they don't.
Don't want to sound like an English dullard, but translate this into English!
PowWeb's proprietary "Zero Downtime Hosting" solution eliminates all single points of failure. By load balancing our servers, your website will have multiple paths to its destination. This is the same technique used with large corporations hosting mission-critical websites.
The common problem with the standard hosting solution is that it does not offer true redundancy. Every "single point" of failure will be your weakest point. Should problems arise, your website will be temporary down until the problem is resolved. This solution offers no redundancy.
PowWeb's hosting solution offers complete true, redundancy from point A to point B. There are multiple paths for your client to hit your website at every given point. We distribute the load of a single website across multiple physical servers. If one server goes down, there is no noticeable effect on end users and no downtime.
Ok, I'm English, that's English, and you're Amercian. Did I lose something in the translation!?
How about an update, PowWeb? My site is still crud. Thanks
LIKE THIS DOS HAS SOMETHING TO DO WITH THE GAL'S PICTURE SIZE??
Come on guys! go merge some posts or something useful like that. lol.
ThecounT
Sites go down... It don't matter who hosts them... Your site is going to have downtime (To expect 100% uptime is naivety in the extreme) The grass always looks greener on the other side of the fence. Until you get there. Powweb's Team is working on the problem and I've no doubt it will be fixed soon.. Kick back, have a cup of Java, and relax - No need to stress, it's bad for you (so is crankiness).
Hugs, Bree
Searching for Perfection will only lead you to Dissappointment.
Don't want to sound like an English dullard, but translate this into English!
Easy: "Your site will always be up - except when it's down for some reason."
Yeah im having the same problems with my site http://www.kamikazekrow.net and http://www.dahobbies.net. Takes forever to login, and after a min or so , displays the message " cannot be displayed" :( Any one know how long they are gonna be?
Come on Powweb, this is getting rediculous. I'm losing business because of your 100% uptime. What a joke. Really, can we get some help here?
Sites go down... It don't matter who hosts them... Your site is going to have downtime (To expect 100% uptime is naivety in the extreme) The grass always looks greener on the other side of the fence. Until you get there. Powweb's Team is working on the problem and I've no doubt it will be fixed soon.. Kick back, have a cup of Java, and relax - No need to stress, it's bad for you (so is crankiness).
Hugs, Bree
Searching for Perfection will only lead you to Dissappointment.
If you were losing major business over a 3 hour span of being down, you'd be pissed too. Go drink some java now!
Easy: "Your site will always be up - except when it's down for some reason."
:D :D It's nice to interject this thread with the occassional piece of humour whilst we are clicking our fingers and twiddling our thumbs awaiting for our own sites to return to normality!
VOICE OF REASON: Please do not offer what you cannot provide. Very similar to my first marriage I must add!
And being "cranky" is helping you............ how?
I'd be really upset too if I was losing business but when working with the internet you have to expect some downtime.. Business lost during this downtime... That's just a price you pay by choosing to run your business through the internet. All part of the game.
This will mean nothing a year from now so don't let it get you down now. I'm looking out for your health man, not being rude :)
Always, Bree
Webman123
1-7-05, 06:49 PM
My biggest issue with how this problem has been handled is the lack of communication from powweb. Every host will have the occasional outage…that's just the way it is.
I shouldn't have to come here to see what the problem is and when it will be reolved, nor should I have to be on permanent hold if I call customer service.
Why doesn't powweb send out e-mails to its members when they are having problems? The send out e-mails when they want you to renew…why not take it to the next level and notify customers of problems rather than making us sort through hundreds of posts to find any answers regarding the service we all pay for.
I've been a big supporter of powweb, but they definitely get a thumbs down for the way they are handling this outage.
OptimizeXP.net down.
This tops it. I'm switching from PowWeb as soon as my membership runs out.
Webman,
Heres one reason to not send out emails. How many customers do you think have no idea and will have no idea that their site was ever down. Powweb sure isn't going to tell them.
YvetteKuhns
1-7-05, 07:02 PM
My biggest issue with how this problem has been handled is the lack of communication from powweb. Every host will have the occasional outage…that's just the way it is.
Earlier in this thread I posted that I could not access the PowWeb.com website, the PowWeb forum or OPS when some of my clients' websites were down. That means I could not read or post on the forum or submit a trouble ticket. The phone was busy as I was ten in the queue, but after a long wait, I hung up the phone. Later I only got a busy signal which was no surprise since so many people were affected and had no other means of communication with PowWeb.
I agree that notification would be nice. And as soon as the forum was accessible and a PowWeb support technician was able, he posted an announcement in the forum. Yes, email would be more convenient, but it would have made the server more busy just to send those emails.
This is really the worst I have experienced here since I have been with PowWeb. My clients have been surprising patient, but I cannot expect this to last. We can all complain about the loss of business or extra work load, but this is like a car accident. You just have to deal with it and get on with life.
PowWeb doesn't want to lose customers and I am really looking forward to the bribes to keep us here. Remember, I said I like WHITE roses, MILK chocolate WITH nuts, diamonds, sapphires (birthstone), Caddilacs, oh and money always works. :D
Wow, I just got my service yesterday. Server has been down 6hrs of my 24hr period. Right now I am unsatisfied. :(
And being "cranky" is helping you............ how?
I'd be really upset too if I was losing business but when working with the internet you have to expect some downtime.. Business lost during this downtime... That's just a price you pay by choosing to run your business through the internet. All part of the game.
This will mean nothing a year from now so don't let it get you down now. I'm looking out for your health man, not being rude :)
Always, Bree
Can you not differentiate between being "cranky" and being "slightly pissed off" because I have been sold something that is not what it says on the packet!
I'm not being rude, just interjecting some light british humour!
If you bought a XXX film and no one took their clothes off, you'd complain!
So what difference is it here that people are airing their feelings as Powweb state that they have Zero downtime?
For the record, please point out where I was actually being cranky.
YvetteKuhns
1-7-05, 07:18 PM
Wow, I just got my service yesterday. Server has been down 6hrs of my 24hr period. Right now I am unsatisfied.
One of my clients has an existing site he is replacing with a site I am designing. It is a new account on PowWeb and I can totally understand that PowWeb is probably not making a good first impression on you.
Years of great service and customer support has been overshadowed by the php changes, load balancing issues, webmail problems and today's DOS attack. Most of the changes were supposed to improve service or protect us. But lack of service (websites down) really seem worse than the threat of spam. But hopefully this will be resolved soon and not happen again or for a long time.
NOTICE TO THE PEOPLE WHO HAVE MESSED UP THE WEB HOSTING:
Those who send spam, abuse the server with scripts or cause other problems that affect the rest of us should be warned. Big Brother is watching you!
The phrase "Zero Downtime Hosting" all over the Powweb site screams false advertisement to me. :P
YvetteKuhns
1-7-05, 07:27 PM
It appears that the sites are slower than usual, but they are appearing! Thank God, PowWeb support and other responsible parties. Never underestimate the power of Prayer. :)
My site is down (well right now it comes up, goes down.. is slow.. is fast.. then is down).
I love powweb (when it works ok).. how about having a second tier of monthly fee to be hosted on a "special server" like the one this forum is hosted. I will pay a 100% price premium on that... of course.. <b>how many of you?</b>
Henceforth, we can refer to this day as Black Friday. For those of you in Australia: Sacked Saturday would probably do.
:o
WolfWonderess
1-7-05, 07:36 PM
The sites are back up?
That's news to me...my site is still down. -_-;; http://www.spiritsoftheearth.net
*siiiiigh*
kennylucius
1-7-05, 07:37 PM
As someone who intends to make some money from my website, I am very disappointed in PowWeb. I signed on in September, and the trouble started only a month later.
I realize that this seems like a minor hiccup to you who have been with PowWeb for years, but you can't deny that PowWeb has made really stupid decisions. I'd like to know who decided to make these upgrades during the holiday shopping season. And who decided not to warn anyone of the PHP upgrade. Will I wake up one morning to find everything I've done is broken because I don't rate an email about the mySQL upgrade?
I don't blame PowWeb for the DOS attack, but I am pretty ticked about the contemptuous attitude of the company as a whole.
The problem is getting worse. Now no answer at ALL for some time now. I called and they said they are getting attacked... HMMM
powweb has some bad *** enemies... but why? I know I have lost a bundle on this outage.
ThecounT
My favorite thing so far has been when they started email graylisting and automatically turned it on for everyone. No notification or anything. I lost a ton of emails.
Long history of bad decisions.
Update is here: http://forum.powweb.com/showthread.php?t=45158
YvetteKuhns
1-7-05, 07:49 PM
Henceforth, we can refer to this day as Black Friday.
I know I will. Thanks to James for the update, including the reference to the firewall We appreciate honesty here.
As you all know, PowWeb offers a generous 5 Gigs data transfer per day, but today I can't transver 5 bytes.
rileynotes
1-7-05, 08:15 PM
I can't seem to access my website (http://rileynotes.com). Every time I try to it says that the operation has timed out. Any suggestions? About ten minutes ago it was working fine, and I'm still able to login to my ftp using an ftp program..anyway, I just hope that I haven't done anything to my account/site that would cause this..
Riley.
StregaOne
1-7-05, 08:18 PM
i was given these two links about problems that have been showing up on various php sites
http://www.infoworld.com/article/04/12/27/HNsantyphp_1.html
http://www.k-otik.com/exploits/20041225.PhpIncludeWorm.php
it seems some blocks or scripts are containing code to attack a site or host.. wonder if this might have something to do with the problems powweb is having...
redhunter
1-7-05, 08:33 PM
That's the Santy worm. Powweb is suffering for a distributed denial of service attack.
Different kind of evil. More personal.
YvetteKuhns
1-7-05, 08:35 PM
The php scripts are probably why there were changes to php recently. The Denial of Service attacks are just spiteful. Was it an unhappy PowWeb customer, exPowWeb customer or employee, a competitor, the Chinese government or some other foe?
Ok, I have silently been monitoring this thread today waiting like the rest for one of my sites to come back online. I have been patient and let the admins do their thing BUT, Come on! This is absurd. All afternoon is a long time don't you think? My personal site is up but a school website I recently did has been down this entire afternoon. If I have to get an earfull then I think you all know which way a pile of $%&* travels... downhill!
From experience, powweb's uptime stinks and then when you are about to pull out and go elsewhere, things seems to get a little better. Once you are beginning to feel confident, a new problem pops up and the cycle repeats itself. Big words like "load balanced" and "zero downtime" are great in theory but don't buy into the load. How well are there network admins prepared for disaster? How well thought out and tested are their backups? I guess we already know the anser to that.
Ogre
My site is down - has been all day and most of yesterday. I'm tired of PowWeb's mediocre service and lack of communication when issues like this arise. I'll be switching when my billing quarter is up. I guess that's about all I can do at this point.
YvetteKuhns
1-7-05, 08:46 PM
Oh, crap! My clients' sites are down again. Oh, wait. One of them finally/eventually loaded. How I am supposed to work like this? Hey, maybe I should take a break and visit that guy in another room that is watching old Clint Eastwood movies. I will try to do some more work, but if this continues, I am just going to have to leave the office. I don't want to do what Skunkboy does - abuse my hardware. :rolleyes:
Forgive me, but being with Powweb for years has come in handy this time. Four of my five sites have not been down all day because I am still on an archive server. I take back EVERYTHING I said last month about not getting upgraded to the new server structure sooner.
For those of you that are new to Powweb, believe me I feel your pain. I spent many a night, 2 years ago, on the phone with Powweb because my site had been down for what was cummulatively 2 days over the course of a month. They have improved TREMENDOUSLY since then. I agree that they often make changes without beta testing or letting customers know; like the PHP changes last week or webmail a couple of months ago. That HAS to change. Last weeks change caused a real MESS on my sites that I could have easily avoided had let us know of their intentions ahead of time. The thing is, I have not found a company (in this price range) that offers the services and least amount of restrictions that Powweb normally provides, so that's why I don't move.
This event was something that even the highest priced host could potentially face. I am sure they are doing the best to resolve the issue and we will all look back on this, lick our wounds and move on.
So I guess I am echoing what many have said previously;
1) Improve communication.
2) Beta test, EXTENSIVELY, before you implement.
3) Improve the advertising (Add some BIG fine print)
4) Everyone relax, it's part of doing business on the web.
Take care
rileynotes
1-7-05, 08:59 PM
if that's the case.. that's pretty lame.
I'm down too and I'm not trying to get use to it.
And let's not forget the problems perhaps a year and a half ago with changes to perl which were killing everybody's scripts whenever they loaded a new version onto a server!
Sites that I monitor on powweb have been up and down all day long. Trying to find out what is up here, but it sounds hectic at the moment. Maybe tomorrow things will be back up!
BerserkVision
1-7-05, 09:18 PM
Its been about 15 hours since my site went down (berserkvision.com). Could the management at least give an estimate to when it will go up?
I have a crutial life and death situation unfolding to get critical information out to my town, something has to be resolved immidiately. Move me to another server, but this could be extremely serious. Please contact me Admin ASAP!
Well I see powweb is still online, they must host somewhere else.
has anyone heard if there was an estimated time of resolution for this issue? does this attack have any impact on data stored on the ftp servers hosted by powweb? :confused:
alphadesk
1-7-05, 10:08 PM
has anyone heard if there was an estimated time of resolution for this issue?Admins are still working on the DOSS situation. No one will be going home until it is over ;)
does this attack have any impact on data stored on the ftp servers hosted by powweb? :confused:This should have no impact on your stored files.
Admins believe they have isolated the problem and restored service. However, some of you may still be unable to view your websites. It's possible your ISP renewed their cache and now has cached your 'down' page. I've personally verified this from two locations, four miles apart. One can see a site, one cannot. The only differing factor is that they use different ISPs. Unfortunately this is out of our control and you'll need to wait until your ISP does another cache renew.
Admins believe they have isolated the problem and restored service. However, some of you may still be unable to view your websites. It's possible your ISP renewed their cache and now has cached your 'down' page. I've personally verified this from two locations, four miles apart. One can see a site, one cannot. The only differing factor is that they use different ISPs. Unfortunately this is out of our control and you'll need to wait until your ISP does another cache renew.
is this typically a once in 24hr thing? probably varies quite a bit huh?
probably varies quite a bit huh?Yes, it varies from ISP to ISP - so it's hard to really give a timeframe. You might check with your ISP.
Yes, it varies from ISP to ISP.
okay, thank you.
alphadesk
1-7-05, 10:22 PM
If it is a cache problem for you and you need to get to your site try an unkown subdomain with your domain name. It may force the ISP to find your site instead of using their cache.
http://xyz.yoursite.com
Or use anything instead of ... xyz ... it dosen't matter.
Ok, it's not my ISP (COX), but the ISP (VERIO) that THEY connect to. ANy ideas? Itried using the http://any.yogwf.com, but it didn't work. I do know that the site is up because I connected to work, and was able to access http://www.yogwf.com from work.
Here's the tracert showing the problem with the VERIO handoff.
3 12 ms 10 ms 10 ms mctydsrc01-gew0304.rd.no.cox.net [68.11.14.9]
4 8 ms 17 ms 10 ms mctybbrc01-pos0101.rd.no.cox.net [68.1.0.64]
5 10 ms 11 ms 13 ms 68.1.1.200
6 11 ms 13 ms 13 ms 68.1.1.204
7 22 ms 22 ms 21 ms dllsbbrc02-pos0102.rd.dl.cox.net [68.1.0.67]
8 24 ms 20 ms 27 ms 68.1.0.157
9 22 ms 23 ms 28 ms ge-3-2-0.r02.dllstx01.us.bb.verio.net [206.223.118.12]
0 23 ms 22 ms 25 ms p16-0-1-0.r21.dllstx09.us.bb.verio.net [129.250.2.194]
1 72 ms 74 ms 71 ms p16-1-1-2.r20.lsanca01.us.bb.verio.net [129.250.4.196]
2 70 ms 67 ms 88 ms ge-1.a01.lsanca18.us.ra.verio.net [129.250.29.122]
3 73 ms 72 ms 68 ms ge-6-2.a00.lsanca16.us.ra.verio.net [129.250.29.116]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
0 * * * Request timed out.
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
0 * * * Request timed out.
I'm back up for the time being. Everything seems to be up to speed.
I'm disturbed to find that this isn't the first time this has happened (http://www.techspot.com/vb/archive/index/t-5655.html).
Why wasn't PW ready for this?
Oh, and thank you to all the techs who are running around pulling their hair out and getting yelled at by their bosses for all the extra effort I know you're putting into resolving this.
www.kyhranch.com is down too. It's been down all day today. It is now 7pm PST and it is still down.
thefordmccord
1-7-05, 11:11 PM
www.thefordmccord.com is still down. I have had an account for 10 days...
hey guys, it's still the ISP issue, not your site. I can't access your site using COX, but by connecting to work, I can hit your website.
This is what I got off Kramm's website:
Dedicated to Palomino Quarter Horses
Started in March 2004, Kramm's Yellow Horse Ranch is dedicated to the breeding of Quarter Horses following the standards of the great breeders of the past whose horses have been proven over the decades in performance, racing, and halter. Hank Weiscamp, Coke Roberts, Wilson & Waggoners and other great breeders have inspired us.
From McCord:
FORDMCCORD FOLDING!!!!
Use those extra clock cycles for good. Go HERE and download the folding client. When you set it up, make sure you put in 3231 for your team!!
nolamad - I'm also on Cox at home. I'm seeing a trend here...
Also, check out if you can see your sites through a proxy site such as http://anonymizer.com
thefordmccord
1-7-05, 11:20 PM
Thats interesting. I can't even ping cluster 2 right now but I can get to my site through anonymizer.com. Oh well...
Thats interesting. I can't even ping cluster 2 right now but I can get to my site through anonymizer.com. Oh well...That's because your ISP and/or it's backbone provider has cached the 'down' information.
thefordmccord
1-7-05, 11:23 PM
That's because your ISP and/or it's backbone provider has cached the 'down' information.
OK, cool. I just VPNed into work, and I can get to it from there. I guess it will take a while for everything to get back to normal.
Looks like it is time to call in the FBI. What about it, PowWeb?
alphadesk
1-7-05, 11:25 PM
That's because your ISP and/or it's backbone provider has cached the 'down' information.On the up side the ISPs that were quick to cache the 'down' info should also be quick to refresh their cache!
OK, cool. I just VPNed into work, and I can get to it from there. I guess it will take a while for everything to get back to normal.Exactly. Just until your ISP renews/flushes its cache.
StregaOne
1-8-05, 12:04 AM
looks like my sites are back up now
THANK YOU!!
FINALLY, it WAS about time!!! My sites are back online.
I lost a few hundreds dollars of sales because of this outage today.
I really question the wisdom to adopt the load balancing stuff. When there is a DOS attack, a whole cluster of servers (with many many sites) are affected instead of one SINGLE server (with a few sites).
FINALLY, it WAS about time!!! My sites are back online.
I lost a few hundreds dollars of sales because of this outage today.
I really question the wisdom to adopt the load balancing stuff. When there is a DOS attack, a whole cluster of servers (with many many sites) are affected instead of one SINGLE server (with a few sites).
Sorry to hear about your loss of dollars, lives were held in jeapordy because of this lossage, and still do in regards to my situation, people depend on it. My site has still not returned but no worries, a quarter of a million people in the Los Angeles area will hear exactly why over radio waves. No one even tried to assist me in any of my emails, no replies. 12+ hours of downage is un-acceptable. Hire more staff, or smarter people, I am very upset.
alphadesk
1-8-05, 12:42 AM
That's because your ISP and/or it's backbone provider has cached the 'down' information.Sorry for the downtime. The event has been over and all servers are up and running since 8:PM . If you still can't get to your site it is more than likely "ISP cache" problem now. Out of powwebs hands.
Open a new thread if you have a non-cache problem and please put your domain name so someone can see if it is down or not.
This thread is closed.
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