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[Night Shield]

I think I did something to my computer, I used the "Hijack This" software last night and now I cant get into anything that uses a password, hotmail, bank info, credit card....

My Norton System Works no longer works either. Anyone have any suggestions?

[fluKe]

Sounds like you may have removed some registry keys or something which were used by system works.

Try using system restore to restore a previous version of the registry. Better yet install a decent security package other than norton ;)


As for wensites not allowing secure authentification that's weird. What error are you getting at log in?

[Night Shield]

How do I do a System Restore?

When I try to log into those sites it goes to "page cannot be displayed"

[Autoload]

How do I do a System Restore?

From the "Help" menu on your computer searching for "system restore" :)


You can access the System Restore Wizard through the Start menu. To access the System Restore Wizard, click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

You can access System Restore through Control Panel. To open the System Restore Wizard, click Start, click Control Panel, and then click Performance and Maintenance. Under See Also, click System Restore.

You can access System Restore through Help and Support Center. To access the System Restore Wizard, click Start, and then click Help and Support. Click Performance and Maintenance, click Using System Restore to undo changes, and then click Run the System Restore Wizard.

[Night Shield]

I tried that and it says that it can't do a system restore. Any other suggestions?

[Night Shield]

Anyone?

[Autoload]

backup what you can.... reformat and reinstall

[Night Shield]

^^ Any tips on how to do that? Please exuse me, I'm pretty dumb when it comes to computers... :confused:

[Autoload]

Backup any files you want (not programs) on CD or other removable storage.

Check out http://www.windowsreinstall.com/ Pick your OS and print out the instructions

[YvetteKuhns]

I think I did something to my computer, I used the "Hijack This" software last night and now I cant get into anything that uses a password, hotmail, bank info, credit card....

My Norton System Works no longer works either. Anyone have any suggestions?

I installed Hijack This on a client's computer to resolve problems, then I told him NOT to use it, because I thought he would do what you did. It will edit your registry. The program allows you to make a backup. Did you do it? You should be able to save a list of things found by the program BEFORE you deleted them, so you can restore them if you need to do so.

You have Norton System Works which also has Registry programs. Do you have any saved versions from before you ran Hijack This? If you are unable to edit your registry, you may need to reinstall Norton System Works and possibly even Windows. I hope you have a copy of the registry created from one of your programs.

[YvetteKuhns]

When you ran Hijack This, did you click the first choice "Do a system scan and save a log file"?

Logfile of HijackThis v1.99.1
Scan saved at 10:11:56 AM, on 6/1/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.powerpageswebdesign.com/
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\Nprotect.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE C:\WINDOWS\SYSTEM\TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\Nprotect.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: Free Software - C:\Program Files\TextWiz\hh.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

This is an example of a log file created using the program. Nothing was checked since there were no bad things on my computer.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.powerpageswebdesign.com/

This part shows that my home page is my own web page. When people hijack your home page, this will be changed. You can delete or modifiy it as desired. Most people have the default msn.com page if they did not change it.

[YvetteKuhns]

Did you run Norton Registry Tracker?

It can help you recover from unwanted changes in your system. You can use Quick Fix and Restore features of Norton Registry Tracker to return the tracked items to its former state.
Quoted from the program.

I just ran the program to create a snapshot. It created a list of items in the registry and said nothing was changed. If I messed up my registry now, I could use this to restore it.

Did you run Norton Registry Editor?

This is the one that would be easier to do for me, because it shows the registry as viewed when viewing the Registry normally on a computer. You can backup the registry, find and replace to edit the registry and import or export files. Did you ever backup your registry?

Isn't it amazing that we buy this software and don't use it to its fullest potential? We don't think about it until it is too late.