patrickpawlowsk
6-10-05, 08:43 AM
Does anyone know of a free/open source registry cleaner? I am looking for something that will scan the registry and remove any entries that reference non-existing files.
I just spent 4 hours yesterday trying to clean up a clients laptop that had EarthLink installed on it. EarthLink was not compatible with their business CRM software because their CRM software used IE 6.0+ to render it's html and apparently EarthLink somehow jacks up IE.
EL wouldn't remove with the uninstaller. First the uninstaller wouldn't run because there was some component running in the systray. When you right clicked the icon and selected exit it would just sit there and I couldn't figure out what the process name was on the task list and after stopping all of the bewildering array of process that were running under his username it was still there. I tried uninstalling in safe mode to no avail.
So finally, in safe mode, I renamed the EL folder and rebooted which kept the systray process from starting but of course also broke the uninstaller, which I expected, but I hoped then that EL's influence on IE would also be broken. Not the case. Just about anything you tried to do, including just opening my computer, fired off a process that tried to reinstall EL. Also at this point the NIC quit working.
Finally, I bit the bullet and spent nearly an hour searching the registry and removing all reference to EarthLink. This resulted in everything working again as normal except for his NIC. Which we uninstalled and reinstalled to no avail.
At this point I turned it back over to his tech people becuase I was charged with getting the CRM software working which we support and not his underlaying networking. Somewhat of a copout I know, but if the laptop were fully under my charge it would have been reformated after the first hour.
Essentially, their company paid my company half the value of the laptop for that 4 hours of support and I didn't see the point in me continuing what their own people could work on. And ultimately the problem was not with the CRM product but with whatever EarthLink did to IE.
Rant over.
Back to the original question. Does anyone know of a free/open source utility that will scan the registry and remove old outdated references?
Thanks,
I just spent 4 hours yesterday trying to clean up a clients laptop that had EarthLink installed on it. EarthLink was not compatible with their business CRM software because their CRM software used IE 6.0+ to render it's html and apparently EarthLink somehow jacks up IE.
EL wouldn't remove with the uninstaller. First the uninstaller wouldn't run because there was some component running in the systray. When you right clicked the icon and selected exit it would just sit there and I couldn't figure out what the process name was on the task list and after stopping all of the bewildering array of process that were running under his username it was still there. I tried uninstalling in safe mode to no avail.
So finally, in safe mode, I renamed the EL folder and rebooted which kept the systray process from starting but of course also broke the uninstaller, which I expected, but I hoped then that EL's influence on IE would also be broken. Not the case. Just about anything you tried to do, including just opening my computer, fired off a process that tried to reinstall EL. Also at this point the NIC quit working.
Finally, I bit the bullet and spent nearly an hour searching the registry and removing all reference to EarthLink. This resulted in everything working again as normal except for his NIC. Which we uninstalled and reinstalled to no avail.
At this point I turned it back over to his tech people becuase I was charged with getting the CRM software working which we support and not his underlaying networking. Somewhat of a copout I know, but if the laptop were fully under my charge it would have been reformated after the first hour.
Essentially, their company paid my company half the value of the laptop for that 4 hours of support and I didn't see the point in me continuing what their own people could work on. And ultimately the problem was not with the CRM product but with whatever EarthLink did to IE.
Rant over.
Back to the original question. Does anyone know of a free/open source utility that will scan the registry and remove old outdated references?
Thanks,