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View Full Version : How long does it take to cancel an account?

ArcadeCab
10-7-05, 03:14 PM
I'm sitting at almost 97 hours on my open cancellation ticket. It took just a few minutes to get signed up originally- I cannot imagine there is much of anything in this process that can't/isn't automated. I'd just like cancelled, refunded, and move on with life.
tbonekkt
10-7-05, 03:28 PM
Cancellations take up to ten business days to process.
Joe @ SBA
10-7-05, 03:30 PM
Cancellations take up to ten business days to process.

They're sure qwik to process the charges when starting the acct. though, LMFAO!
tbonekkt
10-7-05, 03:38 PM
They're sure qwik to process the charges when starting the acct. though, LMFAO!Not that I feel the need to dignify your idiotic response, I will.

This past summer when I cancelled one of my credit cards, there was a credit balance on the account. It took them TWO MONTHS for me to receive my refund check. In July, I switched to Vonage VOIP phone service at home and got rid of my my land line. It's now October and I'm STILL waiting for the last month repayment (since it was prepaid).

Ten business days is pretty damn good.
Joe @ SBA
10-7-05, 03:44 PM
Not that I feel the need to dignify your idiotic response, I will.

This past summer when I cancelled one of my credit cards, there was a credit balance on the account. It took them TWO MONTHS for me to receive my refund check. In July, I switched to Vonage VOIP phone service at home and got rid of my my land line. It's now October and I'm STILL waiting for the last month repayment (since it was prepaid).

Ten business days is pretty damn good.

Again...to easy...guess you misread the "LMFAO!" at the end...you Texans need to get the bull horn out from yer a$$...but since you felt the need to call me an idiot...

No one cares bout your CC's or phone service...stick to the subject on hand.

thanks for the - rep... HAHAHAHAHAHA
ArcadeCab
10-7-05, 03:54 PM
I understand it will take a while for the refund to show on my CC. It just seems like four days is quite a while to not even begin the process. When you cancelled your credit card I bet it was cancelled immediately (ie. you could no longer charge on it). I still have access to everything, hence not cancelled, and therefore not a fair comparison.

However, thank you for the original answer.
Alex Alexzander
10-7-05, 11:32 PM
Not that I feel the need to dignify your idiotic response, I will.

This past summer when I cancelled one of my credit cards, there was a credit balance on the account. It took them TWO MONTHS for me to receive my refund check. In July, I switched to Vonage VOIP phone service at home and got rid of my my land line. It's now October and I'm STILL waiting for the last month repayment (since it was prepaid).

Ten business days is pretty damn good.

Where do you get off calling your client's response idiotic? You are a member of the Powweb staff, and your customer asked you a question. You WILL respond courteously. You should apologize right now for acting like a jackass.

-Alex
AaronYoq
10-7-05, 11:33 PM
What can you think of a company whose staff tells someone that their response is idiotic...?

Even if it is idiotic, I think that is very unprofessional.
ticoroman
10-8-05, 12:33 AM
Eh sh*t the **** up. It seems that during the last week a bunch of users out here aren't missing any chance of provocating PW, the staff or the moderators. Chill down.. damnit...
NMS
10-8-05, 04:55 AM
Hey . .calm down boys. You just need to wait some more for this issue to be resolved. Now you know you need 10 days. On the 10th day, start investigating again if powweb has not yet deposited the money. Keep in mind that it may take up to 2 days for it to show in your cc.
rnorth6920
10-10-05, 04:39 PM
Keep in mind that if your still in your first package(havent re-newed) and after your initial 30 days, you get charged a $25 cancellation fee.

I had a 2 year package that i used for one year and didnt really need it after that so i cancelled it. I ended up getting about $14 back for it after all the fees. If i would have known that, I would have kept it till the end of 2006.
ArcadeCab
10-11-05, 09:46 AM
When I initiated the cancellation I was only two weeks into my contract. I have my fingers crossed that it will actually get cancelled (and all my money refunded) by the end of the 30 days. 186 hours and counting...
IanS
10-11-05, 10:37 AM
When I initiated the cancellation I was only two weeks into my contract. I have my fingers crossed that it will actually get cancelled (and all my money refunded) by the end of the 30 days. 186 hours and counting...As yesterday was a holiday in the US that isn't part of the 10 working days as they weren't working.

Your cancellation 30 days aren't in jeopardy - the initial contact date with the request for cancellation will be within the 30 days. The refund is made to your CC or Debit card. This takes a further 3 days (working of course) to show up.
ArcadeCab
10-11-05, 10:43 AM
Your cancellation 30 days aren't in jeopardy - the initial contact date with the request for cancellation will be within the 30 days. The refund is made to your CC or Debit card. This takes a further 3 days (working of course) to show up.

Okay. Thanks. Still don't understand why this process would not be automated but I will (try to) be patient.
ArcadeCab
10-11-05, 12:37 PM
Update- Just got notifed account has now been deactiviated, which is good news. Five(ish) working days is reasonable. Will now watch for the CC refund to show within the next 3-5 business days.
Thanks for the replies.
tbonekkt
10-11-05, 02:57 PM
Update- Just got notifed account has now been deactiviated, which is good news. Five(ish) working days is reasonable. Will now watch for the CC refund to show within the next 3-5 business days.
Thanks for the replies.Glad your refund was processed to your satisfaction. Good luck in your future web ventures. :)