Been migrated - site down altogether

[ruvane]

It appears that for at least a day before my site was migrated it went off-line altogether.

It's now been down totally for 3 days and I get no response from the support people.

Does anyone have any ideas about how to get the damned thing live again, or maybe moving to another hosting service?

Thanks.

[IanS]

What is your domain name? Can you log into OPS? What about the expiry date of your account or domain?

[ruvane]

www.data-hq.com

I can log in to OPS, but no mail will go through.

Expiry date is 10/5/2006

[IanS]

Registrar of Record: TUCOWS, INC.
Record last updated on 08-Jun-2005.
Record expires on 08-Jun-2006.
Record created on 08-Jun-2005.

Domain servers in listed order:
NS3.POWWEB.COM 65.254.254.135
NS2.POWWEB.COM 65.254.254.134
Domain status: REGISTRAR-HOLD
Your package is valid, your domain name has expired!
You may have recently renewed it, after expiry. It's difficult to tell from the data publicly shown as a date in June 2007 is shown also.

[ruvane]

I registered this with powweb, why is it showing as tucows?

[IanS]

TUCOWS is the registrar that Powweb uses. Powweb is simply a re-seller and not a registrar.

[ruvane]

Am I supposed to renew with powweb or with tucows?

Thanks.

[IanS]

You renew through OPS - I'm not certain where in the new OPS but it is supposed to be there. Try 'domains' if it's not in the Accounts section.

[ruvane]

Thank you. I'll see what I can sort out.