Support unreachable

[nla0079]

I am having rather urgent problem concerning one of my e-mail addresses (the address itself no longer receives any external mail, no matter who owns it). Urgent, because I have a legitimate need to be reached on that specific address. Anyway, I have filed an incident but it just doesn't show up in my "Pending cases" (I'm on the legacy platform) . Also tried support@powweb.com, to no avail.
Anybody listening ? :(

[dougshivvers]

none of my incidents are showing up - as well

[atothel]

I had a ticket raised over the phone on Saturday... still not showing up and have been waiting for a call back promised on Saturday afternoon...

all this is making a decision to jump ship easier to come to byt the passing day...

:(