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View Full Version : Migrated without permission and unsatisfied - Dadamail broke


atothel
6-14-06, 02:15 PM
I was migrated last night without my permission despite being down as a manual migrator.

Now Dada mail is not working on the new server. It worked perfectly on the old server. All paths have been changed in the config file...

OLD SETTINGS
=head2 $FILES

(2. What is the Absolute Path the lists going to be stored in?
Its a good idea to store this information somewhere
OTHER than under your public_html directory, to gaurantee that no
list information can be seen via a web browser. You may have to
chmod 777 this directory, or your cgi script
won't be able to write new files to it. 777 is very open to outside
eyes, if you can, always set this to the minimum permission needed!

=cut

$FILES = '/www/a/altrap/cgi-bin/dadafiles';

=pod

=head2 $MAILPROG

(3. What is the Absolute Path of your mail program?
(type in "which sendmail" in a telnet session
if you don't have sendmail, this script will still work great,
You may have to fiddle around with the "$MAIL_SETTINGS"
variable under the "additional settings, after the first four
variables. Dada Mail uses a Mail Program like Sendmail or Qmail to
send its messages and it needs to know where the Mail Program is
to be able to use it.

=cut

$MAILPROG = '/usr/sbin/sendmail';

=pod

=head2 $PROGRAM_URL

4. What is the URL of the mail.cgi script?
This is the address of the mail.cgi script, (not this file!)
so when you're all done setting up the script, you'll have to go
here to make your first list.

=cut

$PROGRAM_URL ='http://www.altrap.net/cgi-bin/dada/mail.cgi';

=pod

NEW SETTINGS
=head2 $FILES

(2. What is the Absolute Path the lists going to be stored in?
Its a good idea to store this information somewhere
OTHER than under your public_html directory, to gaurantee that no
list information can be seen via a web browser. You may have to
chmod 777 this directory, or your cgi script
won't be able to write new files to it. 777 is very open to outside
eyes, if you can, always set this to the minimum permission needed!

=cut

$FILES = '/home/users/web/b23/pow.atothel/htdocs/cgi-bin/dadafiles';

=pod

=head2 $MAILPROG

(3. What is the Absolute Path of your mail program?
(type in "which sendmail" in a telnet session
if you don't have sendmail, this script will still work great,
You may have to fiddle around with the "$MAIL_SETTINGS"
variable under the "additional settings, after the first four
variables. Dada Mail uses a Mail Program like Sendmail or Qmail to
send its messages and it needs to know where the Mail Program is
to be able to use it.

=cut

$MAILPROG = '/usr/sbin/sendmail';

=pod

=head2 $PROGRAM_URL

4. What is the URL of the mail.cgi script?
This is the address of the mail.cgi script, (not this file!)
so when you're all done setting up the script, you'll have to go
here to make your first list.

=cut

$PROGRAM_URL ='http://www.altrap.net/cgi-bin/dada/mail.cgi';

=pod
----------------------------------------------------------------
When I try to login to my admin page at http://www.altrap.net/cgi-bin/dada/mail.cgi I get a '500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.'
----------------------------------------------------------------
Note I have also tried setting $PROGRAM_URL to
$PROGRAM_URL ='http://www.altrap.net/htdocs/cgi-bin/dada/mail.cgi';

(adding the htdocs) but with the same result...

atothel
6-15-06, 07:23 AM
*bump*

anyone have any clues about this, please?

aus-city
6-15-06, 10:19 AM
Run this and restore all your lists:

http://www.altrap.net/cgi-bin/dada/mail.cgi?f=restore_lists

Then away you go. CHMOD the maillists to 755, 777 is not needed and 755 is a LOT more secure.

Also any scheduled mail or other scripts you run by cron won't work until powweb fix the scheduled task issue.

atothel
6-15-06, 12:10 PM
already did that...

I get a 500 Internal Server error...

The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.

atothel
6-15-06, 12:20 PM
nice to see that Support are doing all they can to fix something they've broken

*sigh*

Thank you for contacting support.

You can use our Newsletter Manager to send the mass e-mails to your customers. To create a new list and add the e-mail address to the list, please follow the below given steps:

1) Log in to http://www.powweb.com/member with your WebUsername and password.
2) Click on ‘E-Mail’ tab in the OPS login.
3) Click on ‘Newsletter Manager ’ link at the top of the page.
4) Here you can create a list with some name.
5) Once the list is created, you can add e-mail addresses to that list by clicking on ‘Edit List’ icon in front of the list.
6) After adding the names to the list, go to “Manage aliases” and click the “Edit” button in front of the desired alias and point the alias to the list that you have created.

If you have any further questions, please don't hesitate to contact us. We are available 24/7.

Sincerely,

Clement Franklin
Customer Support

so basically, ignore my whole issue and the fact that the 1500+ email addresses I need to get messages to are part of the dadamail setup!!!!

this is a disgrace.

msilverton
6-15-06, 05:37 PM
nice to see that Support are doing all they can to fix something they've broken

I have the same problem here. It worked on the transition comparison site, but now that the DNS has been flipped - no work.

I have tried many combinations of paths, but all to no avail.

Mike

atothel
6-16-06, 02:22 PM
Mike, any updates with your experience?

I've been spending an average of 4-5 hours a day trying to figure out whats going on with my site since (and just before) migration... and sitting on hold to powweb phone support at the same time...

can ANYONE from Endurance shed some light on what the deal is or might be?

msilverton
6-16-06, 05:53 PM
Mike, any updates with your experience?
I've been spending an average of 4-5 hours a day trying to figure out whats going on with my site since (and just before) migration... and sitting on hold to powweb phone support at the same time...
can ANYONE from Endurance shed some light on what the deal is or might be?

As you saw in my other post, it appears that DADAMAIL may not be able to run here. This is not a good thing for me. I hope that Endurance will be able to resolve anumber of these issues quickly and that DADAMAIL is one of the issues esolved. Seems to me there are other "similar" errors being generated.

Mike

atothel
6-16-06, 06:57 PM
I've now spoken to FOUR different supervisors since raising this issue with Powweb... each one has pledged to babysit my problem to make sure it gets to the correct engineer, and call me back with updates...

of course none of them have called me back...

currently on hold now AGAIN (55 mins and counting)... man, this jump to a new host is looking more attractive with each listen to this spanish guitar hold music...

atothel
6-16-06, 08:27 PM
HOORAH!!!

http://forum.powweb.com/showpost.php?p=381569&postcount=4

I guess a mod can lock this thread now...