Still VERY SLOW loading time

[gopilipinas]

Hello Support,

My site http://www.gopilipinas.com loads very slow for 2 weeks now. In your previous thread you mentioned that you guys are dealing with this problem on a case to case basis. So here's my case now.

I'm really frustrated now, (my coppermine gallery (http://gopilipinas.com/picgallery/) also loads very very slow, took more than a minute to load on a 512K DSL connection. My XMB forum (http://gopilipinas.com/barkadacentral/index.php) also has the same problem. Both of these has been re-installed because the database has been broken when I got migrated, already lost thousands of unhappy forum members. I also drop two popunder advertisers just to improve loading time.

I have been a PW member for almost FOUR years now. Never had this kind of problem before migration, I'm a very happy PW customer and I had recommended your services to my friends.

PLEASE DO SOMETHING and FIX this problem, I'm still optimistic you'll be able to improve your services.

[tbonekkt]

Hello,

Please file an official support request either via email, chat, or telephone as this forum is not a means of contacting support. That way the correct people can address your request/issue as quickly as possible.

[gopilipinas]

Hello,

Please file an official support request either via email, chat, or telephone as this forum is not a means of contacting support. That way the correct people can address your request/issue as quickly as possible.


In the previous thread with the same problem it was mentioned that I can create a topic of the same kind if you still experience the same problem. This is the reason I posted this, and also to let everyone knows that they were not the only one who still experience SLOW loading of pages.

[IanS]

If you've already contacted support and the problem hasn't been resolved, contact them again and ask them to escalate the ticket. Also, post the ticket number here.

[gopilipinas]

If you've already contacted support and the problem hasn't been resolved, contact them again and ask them to escalate the ticket. Also, post the ticket number here.

Already created a ticket about this problem, here's the tracking number:C01635196000000000 ...

[IanS]

Thank you.

[raveguideuk]

my sites http://www.raveforum.co.uk http://www.ravepictures.co.uk http://www.drumandbasswise.co.uk do not load and have not been loading for the past 8 hours
somtimes they load sometimes i get the no database error (could not connect) most of the time i get the could not find server page
does anybody know why this is happening to me.i contacted support and they say i have to wait between 24 and 48 hours before sombody will even take a look.

can you see the sites when you click

[gopilipinas]

i am getting slow load times or no load http://www.raveforum.co.uk http://www.ravepictures.co.uk http://drumandbasswise.co.uk :confused: they both time out or say no my sql server . does anybody know whats going on.???

I check out your Forum site and your site loading time is much worse compared to mine. It took 7 minutes to load on a 256K DSL connection (my home,I used 512K connection at my office). You really need to call PW about this or else you will loose forum members.

[Vanja]

i'm noticing slowness even to these forums..

[keithl]

These forums aren't on our network. They're still on legacy servers.

[IanS]

They're fast here - or as fast as they ever are for me. Maybe it's a problem somewhere on the path to LA.

Try a ping to forum.powweb.com - you may be able to see a bottleneck / long delay.

[gopilipinas]

It's 5pm July 12, 2006, my site http://www.gopilipinas.com is still VERY SLOW to load. I bought today the XAT.com's Image Optimizer software to decrease the file sizes of my images but after uploading all the optimized images, still my site loads VERY SLOW. I tried using firefox and ms-internet explorer both have the same clock in loading time.

And there is no problem with my DSL connection because before I do the testing I tested my connection speed first using 2wire.com's speed test and I got a clock speed of 514K.

Already contacted support there's no response yet.

I did a TRACERT of my site below is the result.

Can anybody interpret this result? Is there a problem here?

-----
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\emjoven>tracert gopilipinas.com

Tracing route to gopilipinas.com [65.254.250.106]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 65 ms 54 ms 93 ms 210.213.138.1.pldt.net [210.213.138.1]
3 52 ms 60 ms 114 ms 210.1.65.49
4 52 ms 52 ms 52 ms 58.71.0.79
5 333 ms 317 ms 332 ms if-2-2.core1.LXE-LosAngeles.teleglobe.net [216.6
.90.9]
6 343 ms 353 ms 373 ms if-1-2.mcore3.LAA-LosAngeles.teleglobe.net [216.
6.84.5]
7 327 ms 324 ms 351 ms if-1-0.mcore4.LAA-LosAngeles.teleglobe.net [216.
6.85.1]
8 379 ms 351 ms 357 ms if-6-0.core1.SQN-SanJose.teleglobe.net [216.6.85
.22]
9 351 ms 348 ms 352 ms p9-3.core01.sjc03.atlas.cogentco.com [154.54.10.
161]
10 446 ms 475 ms 408 ms g3-0-0.core01.sjc01.atlas.cogentco.com [154.54.2
.237]
11 460 ms 425 ms 451 ms p4-0.core01.sfo01.atlas.cogentco.com [66.28.4.93
]
12 442 ms 452 ms 442 ms p14-0.core01.ord01.atlas.cogentco.com [66.28.4.1
86]
13 * 458 ms 428 ms p14-0.core01.bos01.atlas.cogentco.com [66.28.4.1
09]
14 436 ms 447 ms 431 ms g0-4.na21.b006523-1.bos01.atlas.cogentco.com [66
.28.65.74]
15 394 ms 385 ms 380 ms EnduranceInternationalGroup.demarc.cogentco.com
[38.112.14.62]
16 454 ms 389 ms 392 ms 207-148-225-36.yourhostingaccount.com [207.148.2
25.36]
17 521 ms 394 ms 391 ms 65-254-250-106.yourhostingaccount.com [65.254.25
0.106]

Trace complete.

[IanS]

It seems it is your crossing into Los Angeles and the subsequent hops that delay you.

My tracert, over the atlantic from London (eventually) is about 3 times faster. Where in world terms are you?

7 14 ms 14 ms 13 ms 217.41.174.58
8 13 ms 14 ms 55 ms 217.47.105.178
9 38 ms 38 ms 15 ms core1-pos12-0.edinburgh.ukcore.bt.net [194.72.17
.141]
10 74 ms 22 ms 33 ms core1-pos13-0.birmingham.ukcore.bt.net [62.6.196
.93]
11 27 ms 27 ms 26 ms core1-pos12-0.ilford.ukcore.bt.net [62.6.204.58]

12 61 ms 44 ms 27 ms core1-pos9-0-0.telehouse.ukcore.bt.net [194.74.6
5.117]
13 30 ms 28 ms 28 ms 195.66.224.185
14 34 ms 27 ms 27 ms ten-0-0.core02.lon01.atlas.cogentco.com [130.117
.1.61]
15 147 ms 117 ms 123 ms p10-0.core01.bos01.atlas.cogentco.com [130.117.0
.46]
16 134 ms 118 ms 130 ms g0-2.na21.b006523-1.bos01.atlas.cogentco.com [66
.28.5.214]
17 117 ms 135 ms 118 ms EnduranceInternationalGroup.demarc.cogentco.com
[38.112.14.62]
18 138 ms 105 ms 101 ms 207-148-225-35.yourhostingaccount.com [207.148.2
25.35]
19 119 ms 119 ms 120 ms 65-254-250-106.yourhostingaccount.com [65.254.25
0.106]

Trace complete.

[gopilipinas]

It seems it is your crossing into Los Angeles and the subsequent hops that delay you.

My tracert, over the atlantic from London (eventually) is about 3 times faster. Where in world terms are you?

I live in the Philippines and my DSL provider is the major DSL provider in my country, I have no problem with them before migration. My site loads very fast for almost 4 years now, until this migration thing with PW.

[Doc C]

This is where the slowdown is happening:

5 333 ms 317 ms 332 ms if-2-2.core1.LXE-LosAngeles.teleglobe.net [216.6
.90.9]
6 343 ms 353 ms 373 ms if-1-2.mcore3.LAA-LosAngeles.teleglobe.net [216.
6.84.5]
7 327 ms 324 ms 351 ms if-1-0.mcore4.LAA-LosAngeles.teleglobe.net [216.
6.85.1]
8 379 ms 351 ms 357 ms if-6-0.core1.SQN-SanJose.teleglobe.net [216.6.85
.22]
9 351 ms 348 ms 352 ms p9-3.core01.sjc03.atlas.cogentco.com [154.54.10.
161]
10 446 ms 475 ms 408 ms g3-0-0.core01.sjc01.atlas.cogentco.com [154.54.2
.237]
11 460 ms 425 ms 451 ms p4-0.core01.sfo01.atlas.cogentco.com [66.28.4.93
]
12 442 ms 452 ms 442 ms p14-0.core01.ord01.atlas.cogentco.com [66.28.4.1
86]
13 * 458 ms 428 ms p14-0.core01.bos01.atlas.cogentco.com [66.28.4.1
09]
14 436 ms 447 ms 431 ms g0-4.na21.b006523-1.bos01.atlas.cogentco.com [66
.28.65.74]
15 394 ms 385 ms 380 ms EnduranceInternationalGroup.demarc.cogentco.com
[38.112.14.62]

It's bouncing around cogentco.com before hitting Endurance.

[Sgeine1]

this isn't surprising as cogent is notorious for peering issues and slowness being a "value" (ultra low end) bandwidth provider. Several months ago Level3 depeered with them which makes things worse
http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=104&STORY=/www/story/10-07-2005/0004164041

[Sgeine1]

although the slowness i'm getting on your site is from your numerous ads...

[don1976]

217 objects/images being called for the home page does seem a bit extreme.