Web FTP again

[Sayaka]

The previous thread I started is closed - not sure why. :confused:

Anyway, I just wanted to say thanks for the information about the webftp being discontinued.

I would like to express my extreme disappointment at this - WebFTP was one of the main features I used. As it happens, my account is due for renewal in 4 days. No offence to powweb, but I'm going to have to look elsewhere, as I really need this feature :(

[armenica]

Agree 100%! One of our main reasons why moving to Powweb and signing for their hosting plan was to have a webftp interface. Can't help feeling that an important feture which we have paid for is now gone without any reasonble explanation. I can't see why powweb doesn't reconsider this issue when it obviously is (was) a well used feature?

The file manager interface does not work properly. Browsing into directories has bugs and many of our directories will never open. It will never replace the FTP functionality and I have already tried to install all the suggested web based FTP programs, but none of them work!

[IanS]

The thread was closed because the issue was not able to be resolved by customers, and Powweb have made a decision to cease offering WebFTP access. That decision has also been debated fully, although no resolution is available other than the offered alternatives.

Using ftp://ftp.powweb.com is the nearest that can be offered without installation and without using 3rd party proxies.

[Croc Hunter]

WebFTP had many limitations. Why don't you use a real FTP program like FileZilla? It's free. If you have trouble logging in armenica post the problem in detail or quote the error message.

[chrisu]

What a load of absolute rubbish!!!!

We should get all the services we paid for as advertised by powweb. If Powweb wants to take our features away then Powweb can give us the same 25% discount they are currently offering new sign-ups. Oh sorry I forgot - Powweb does not look after it's client base.

Powweb should not have allowed the takeover - it has gone downhill ever since. Those that don't like me saying that - well that's just tough, it needs saying. I'm not gonna say this host is good and massage ego's when in fact the opposite is true. This host needs to learn to put it's customers first and listen to OUR needs not what you think is right(!)

BRING BACK WEBFTP - it was so convenient, user friendly and secure. You have deserted us users. Just wait til contract renewal time.

[mikebuck]

WebFTP had many limitations. Why don't you use a real FTP program like FileZilla? It's free. If you have trouble logging in armenica post the problem in detail or quote the error message.

It sounds like you're part of the problem.I didn't sign up with this web host to have people like you telling me to go elsewhere for services I paid for here.
..
mike buck

[(jj)]

Moderators have no say in what Powweb decides to do with their company or policies. The Powweb staff have said that WebFTP would no longer be offered and all we can do is to offer alternatives.

[lsimpson4]

WebFTP also allowed users to change their FTP passwords without having access to OP's. This feature should be implemented ASAP!!!!

[IanS]

As jj said, we moderators have no say on what is offered or not and our views often reflect the general user as we are also paying customers.

I used WebFTP occasionally, it did what I wanted. The alternatives such as filezilla isn't allowed at work, proxies suchas web2ftp is blocked so the only realistic option is to wait 'til I get home or use ftp://ftp.powweb.com within IE6 - it works and doesn't hit any download/upload limits or timeouts. I agree, I'd like WebFTP back, but it's not going to happen so I and everyone else has to cope with the situation as it is.

[lsimpson4]

Response from support.....

Thank you for your reply.

We apologize for any inconvenience this may have caused you. Unfortunately, there is
no any interface to change the password for the FTP Subusers without logging in to
the OPS. We will be implementing this feature in up coming future. However, we can
provide exact time frame.


If you have any further questions, please don't hesitate to contact us. We are
available 24x7.

[mikebuck]

YEP,the check is in the mail
buck

Response from support.....

Thank you for your reply.

We apologize for any inconvenience this may have caused you. Unfortunately, there is
no any interface to change the password for the FTP Subusers without logging in to
the OPS. We will be implementing this feature in up coming future. However, we can
provide exact time frame.


If you have any further questions, please don't hesitate to contact us. We are
available 24x7.

[rtoohil]

We actually do have plans to do a lot of stuff like this. In the next few weeks, we should be rolling out a tool to let you name other users as your mail administrator to let them manage your mailboxes.

There's a bunch of this stuff coming (though it might come in fits and starts).

I'll bring up the WebFTP stuff with some folks to see if there's a way we can offer it. One possiblity is that we could offer a web ftp client as an Instant Installer, making it easy to install and manage right from your OPS.

I can't guarantee it, but would that be an amicable solution?

[tbonekkt]

I'd personally rather see a global install again. See the other main thread about this: http://forum.powweb.com/showthread.php?t=69938&page=2

[lsimpson4]

Absolutely!!! And don’t forget to include a change password facility.

[joshuamc]

Would you guys be willing to pay for webftp access if it included xyz features? xyz being the feature(s) that tip you over to the yes side.

I'm just asking. Please no tirades about how it used to be free. I know it did. I was here too and I was a customer before an employee AND in my first interview for Powweb, I was asked which I liked better webftp or regular ftp! :) I'm just thinking out loud.

[IanS]

On the principle that we shouldn't be paying extra for the service we had been receiving (as promised) then no. It's a convenience for me, not a 'must have at a price'.

What attracted me to Powweb in the first place was the 'One Price, One Plan' slogan of the past.

[joshuamc]

I'm curious to hear why you think it is convenient (not saying it isn't). I have my own thoughts why, I'd just like to hear your words if you are up for sharing.

[IanS]

It's convenient because, when I'm at work and behind corporate firewalls, it works well. I can't install local FTP clients because of 'Policy' and don't need the ability often enough to dedicate space and time to installing (via instant install or otherwise) a program script that I would then have to maintain for the occasional use I would make of it.

As I've already already said in other posts, I can use ftp://ftp.powweb.com via a browser, but that's not as good as file permissions aren't as easily altered in that interface (I don't know how so don't bother, just putting files in a folder level with htdocs and move them at home.)

[lsimpson4]

I use WebFTP at work too because FTP is blocked. I also have FTP users who used the WebFTP tool purely for password changes. I wouldn't be prepared to pay for it I'm already looking at other hosts the WebFTP was one of the reasons I joined Powweb.

[joshuamc]

And why not use FileManager through OPS? Again, just want to hear your words.

[lsimpson4]

I'm not prepared to give FTP users my OP's log-in to access file Manager and to change passwords.

EDIT: File Manager also has some weird file extensions blocked from uploading, why the restriction?

[mjp]

Would you guys be willing to pay for webftp access if it included xyz features?Sure! I find FTP to be virtually useless without xyz features.

[joshuamc]

EDIT: File Manager also has some weird file extensions blocked from uploading, why the restriction?

Know an example? I can find out.

[lsimpson4]

zip files for one. This is the error message received which shows the allowed file types.

For security reasons, only files of type pdf gif jpg jpeg png css html htm swf js bas txt pl cgi pm xls ppt ico doc php php3 inc xml sql py dwf shtml shtm wmv asp aspx cfm csv can be uploaded

EDIT: The main thing for me is changing FTP passwords without OP's access.

[martin bayless]

i'd be curious to know specifically how and when powweb communicated the demise of webftp to it's customers?

[IanS]

i'd be curious to know specifically how and when powweb communicated the demise of webftp to it's customers?There wasn't an announcement. The support staff eventually replied that it wasn't supported any longer when enquiries were made of them (they firstly pointed in the direction of FTP client programs).

There is a thread (somewhere) that a member of staff came out and told us it wasn't supported. It was a Legacy 'feature' and the switch-off of the Legacy servers meant that it no longer worked.

[IanS]

And why not use FileManager through OPS? Again, just want to hear your words.Powweb (OPS) is also filtered and everything done in OPS generates a check that the visit to that site is 'work related' (which of course it is as I'm trying to set up a web-site for pupils). This becomes a pain in .... so I give up.

WebFTP isn't/wasn't filtered. I don't have influence with the corporate team to remove Powweb from the filtering.

[chrisu]

Would you guys be willing to pay for webftp access if it included xyz features? xyz being the feature(s) that tip you over to the yes side.

I'm just asking. Please no tirades about how it used to be free. I know it did. I was here too and I was a customer before an employee AND in my first interview for Powweb, I was asked which I liked better webftp or regular ftp! :) I'm just thinking out loud.

How about you just provide us with the full range of services we paid for in the first place, not take them away and then have the nerve to ask us to pay to get them back.

I'm just thinking out loud.

[mikebuck]

How about you just provide us with the full range of services we paid for in the first place, not take them away and then have the nerve to ask us to pay to get them back.

I'm just thinking out loud.

That is not only a good question but an unanswered one as well.
"malta is the next destination....unable to be resolved....why don't you use a real FTP...moderators have no say...I and everyone else has to cope with the situation....we actually do have plans...would you guys be willing to pay...this and that...that and this...ad infinitum"
All of "that" sounds like puter auto generated responses from the 'PowWeb/mods' staff.PALEEEEEEZ give me a break.ANSWER THE QUESTION.
..
GOOD LUCK
mike buck

FALLNVIRGINIA
http://www.mikebuckstudios.com/fall.htm

[Warren_L]

I'm just asking. Please no tirades about how it used to be free. I know it did. I was here too and I was a customer before an employee AND in my first interview for Powweb, I was asked which I liked better webftp or regular ftp! :) I'm just thinking out loud.

I think the point many are trying to make is that WebFTP was never free, but rather included in the pricing when subscribed. Nonetheless, it is not a matter of using a "real" FTP program as someone else had suggested, but having an additional tool to use that was convenient. I am using a real FTP program, but having WebFTP was a convenience when I did not have access to the former.

[Warren_L]

i'd be curious to know specifically how and when powweb communicated the demise of webftp to it's customers?

I don't recall hearing anything, but I may have missed the announcement. It just stopped working one day.

[IanS]

I don't recall hearing anything, but I may have missed the announcement. It just stopped working one day.There was no announcement to miss. It stopped working when Legacy servers were taken off-line. cc1030 and myself both contacted support, and after a bit of clarification we were told it was 'no longer supported'.