PDA

View Full Version : ZenCart Password Error


Deskdirect
11-26-06, 03:37 PM
Up until yesterday customers were able to create accounts without a problem. Today customers trying to create accounts are getting this error " Please try again. Our system requires at least 5 characters." (Min. value is set to "5")

Nothing in the stores admin panel has changed and I am at a lost. I do remember having this problem awhile back and I searched and posted at the ZC forum for the answer but couldn't find anything specific to the password error. Could it be that one of the files used to create an account is corupt? Is there a list of these files that I could check for and re upload? Maybe a database problem?

I am just grabbing at straws since the store is live and new customers are emailing me for an explaination. Can anyone point me in the right direction or suggest a fix?

Thanks!

Zen Cart 1.3.6
Database Patch Level: 1.3.6
PHP Version: 4.4.4 (Zend: 1.3.0)
Database: MySQL 4.1.18-standard-log

stevel
11-26-06, 04:42 PM
That error comes from some JavaScript code - if you view the HTML source of the create account page, you'll see the code that does that. There is also a check in the PHP code.

I don't have a specific suggestion for you other than to add some debug code to the create account page that shows you what the value of the password POST item is and figure out what it doesn't like.