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wwuud
12-28-01, 05:40 AM
Several of the threads on this forum have gotten a bit personal and snippity as of late, and i wanted to make a plea to everyone who uses this valuable resource.... please treat your neighbors with some respect and dignity.

We all have various levels of experience in different areas of web development, we all make mistakes in diagnosing problems, we all come here to give help and to get help....

Web development is complex. When something doesn't work quite right, there are many possibilities. A packet of information in the Internet travels through dozens of switches, routhers and hosts, and the slightest problem with any of them could cause problems. We use several tools in working on our sites, FTP clients, page editors, scripting languages, etc. There are many places where a simple mistake can result in hours of troubleshooting and frustration.

I find that when i try to claim some high level of expertise to support an assertion that someone else has screwed up, i am generally closed to the possibilities of other potential problems/solutions. At that point, i have made up my mind that person "X" or company "Y" is to blame. I have been wrong. Often.

When i try to troubleshoot someone's problem, i generally make the mistake of "knowing" what they did "wrong". I have been wrong. Often.

When the frustration level climbs because of an unfulfilled expectation that something should work just so, it is easy to slip into faulting someone with unkind language.

The bottom line is that PowWeb provides an excellent (not perfect) service, with great features, at a price that is a bargain. Every web host that i work with has occasional problems. Of the seven hosts that i work with, the only host that is more reliable charges $29.95 for a site that is comparable to the $7.77 site here. For some perspective, that's about a quarter a day. It's a web site, not a life-support system.

I am asking that we not flame each other. I would like to keep leaving the "Email Notification" box checked, but i quickly tire of taking my time to check the forum just to see someone venting their frustrations (which is, i suppose, what this post amounts to....).

I will try to contribute what i can here, with respect. We have a great resource here, and can build a community that works together peacefully and productively.

Peace,
- Earl

fcsnc
12-28-01, 06:28 AM
Earl,

I second the motion.

From my experience so far, Powweb is either already doing the right thing or trying very hard. And you can't beat the speed or responsiveness at any price.

I guess what proved the point to me was that admins and moderators were here addressing problems and answering questions all through the holiday weekend. And the coolest thing of all is that Powweb has a telephone number. The next coolest thing is that I have not had to use it.

A great community, where we try to be friendly at the keyboard--as if that were truly possible! Well, maybe it is. I have tried hard to pose a few tough questions here, answer some that I was pretty sure I knew the answer to, and read some posts just for the pleasure of learning new things and sharing the ideas and interests of others.

In short -- thanks for a vent that needed venting, and count me in.
-Tom

Starr
12-28-01, 09:33 PM
re: "Powweb is either already doing the right thing or trying very hard"

Both. :)

Dragon
12-30-01, 01:33 AM
I have been with PowWeb since end of November and I have had no problems that weren't solved in a resonable time ... I think a lot of people that are fully satisfed don't come here or bother to post ...

As stated by Earl and Tom ... they are doing their best to help everybody ... and even the law states ... you are innocent until proven guilty. So unless you have definate proof don't blame anybody just because it is easier...

I also noticed a couple of people "getting angry" with people who are trying to help, this is not only counter-productive but also upsetting. The thing is that those people that are trying to help haven't got all the facts and are trying to see if you have overlooked something. As a programmer I know that 90% of the time it is something stupid that creates the biggest problems...

If you have a problem state it but if you have nothing nice to say don't say anything at all...

Just my 2 cents....

UnnDunn
12-30-01, 06:50 AM
While I am a new member to this forum, I have had my PowWeb account for about a year now. In that time I have found PowWeb to be extremely reliable. I only had one major issue which was resolved in hours.

On top of that, when I signed up, I had 50MB, then it was 70MB and now it's 100MB. :)

I really couldn't be much happier with the service (well, I would be happier if I could buy more disk space... hint, hint ;) ), and the forum is simply an added bonus.

I sincerely hope I'll find the forum to be a valuable resource, without the destructive elements that mar most other forums I visit.

sophiespo
12-30-01, 07:18 AM
UnnDunn... you CAN buy more disk space... cant you???
I thought you could...

sophie

runriot
12-31-01, 05:18 PM
Originally posted by UnnDunn
I sincerely hope I'll find the forum to be a valuable resource, without the destructive elements that mar most other forums I visit.

Wouldnt be meaning a certain infogrames or Tournament site, now would you? ;)

SBGlasby
12-31-01, 09:33 PM
As Dragon Said

Originally posted by Dragon

I also noticed a couple of people "getting angry" with people who are trying to help, this is not only counter-productive but also upsetting. The thing is that those people that are trying to help haven't got all the facts and are trying to see if you have overlooked something.

If you have a problem state it but if you have nothing nice to say don't say anything at all...

Just my 2 cents.... [/B]

Well said Dragon....

I've Spent thousands of hours over the years.... educating myself....

I thought maybe I could help others benefit from this....
but I have asked simple questions "just trying to help" and have been slammed.... and I let it get the best of me....

of course 36 hours straight on the computer tends to do that to people...."geeks like me"...

I apologize for wasting peoples time here....I won't happen again

My New Years Resolution:To be more patient with others who have yet to travel the roads I've already been on.....

HAPPY NEW YEARS ......

UnnDunn
1-1-02, 05:02 AM
Originally posted by runriot


Wouldnt be meaning a certain infogrames or Tournament site, now would you? ;) You know, I might. I just might. ;)