Which IP Address Is Correct?

[CCStech]

We were having problems here with email and powweb suggested to use pop.powweb.com in our email settings instead of pop.ourdomainname.com. I figured well what's the difference since they should point to the same IP. But they don't

65.254.250.101 - points to pop.powweb.com
65.254.250.110 - points to pop.ourdomainname.com

Now we've had a lot of email problems lately since everyone here is pointed to pop.ourdomainname.com. Should I just use the "Custom DNS" tool and change our domain name to match the pop.powweb.com IP? How do I know the rest of the IP's on our domain are correct? Should they be pointing to the powweb IP as well?

An additional note I did "reset" the "Custom DNS" fields to match whatever powweb wants to use, and it still wants to use that second IP for the pop address instead of the pop.powweb.com IP. "NS <<EDIT>>" as he calls himself over in online tech support is just cutting and pasting worthless info into my chat bar so I need your help! Lol

[dmacminn]

Either "should" work of course ... pop.powweb.com or pop.<ourdomain>.com
Since there are hundreds of servers involved in the mail system, service for your designated pop.ourdomainname.com may be directed to a different IP by default to divide load more effectively. You should "not" try to redirect this record using Custom DNS --- there is, in this case, a method to the madness! Anything in the range 65.254.250.nnn is likely to be a valid Powwweb mail system IP.

One suggestion; there was an issue with a mail device failure back a few days --- if you are unable to download from the pop server, try changing your mailbox password via OPS, this will resynchronize the password -- I've seen a few where a password change initiated (by customer or tech support) to try to "fix" a mailbox results in divergent passwords over the 4-5 hour period that storage device system was rebuilding.

Obviously, If the issue is not "connection" proper, then this is not the reason.

[CCStech]

The address your system wants our pop name to point to (110) has been causing us connection problems for at least a month. Mail works intermittently but users almost always get a connection error. After changing the mapping to (101) there are no problems.

Are you talking about changing pop mailbox passwords or the ops login password?

[snowmaker]

Are you talking about changing pop mailbox passwords or the ops login password?
I would read it as 'change your mailbox password thru OPS'..