mickphipps
8-26-07, 10:51 PM
Greetings. I have installed this about a year and a half ago. No problems. I have since removed the forum system. I am now wanting to re-establish the ubbThreads forum system again. However, for the last four days I have had horrid problems getting an INVALID AUTHENTICATION ERROR when it asks for SERVER LOCATION and SERVER NAME. Here's what i've done...
1) I've deleted the old database. It was empty anyways and built a new one.
2) I have changed all the permissions as advised in the operators manual.
3) I can get thru authentication on everything except the server location and name.
4) I have asked for PowWeb chat assistance three times and emailed tech support twice. I am getting no response. Usually PW is quick about assisting. I am seeing that others have had this problem also since the migration of mySQL servers or the work they were doing on them. I was originally told to wait. Well, i've waited four days. How long do I have to wait to get someone to identify why it's failing to authenticate? Again, i've installed it previously without a problem prior to the new mySQL changes. But, now no authentication. Could it be a user error? It is certainly possible. However, having read the manual, searched online, asked several PW techs for help, i'm still at point zero. So, it's becoming irritating. Hopefully someone can assist me. Or explain why they are getting this error on the 2nd install screen of ubbThreads. I think it's not so much troubleshooting the software as it is authenticating. It seems to build and see everything else fine except when the final authentication fails. Weird.
I have also opened up ubbThreads and manually entered the data in the index install file with server name and location and user id and pw, etc. It still fails with manual entries. Thus, it seems to be an authentication issue.
Thanks for any suggestions,
Respectfully,
Mick
1) I've deleted the old database. It was empty anyways and built a new one.
2) I have changed all the permissions as advised in the operators manual.
3) I can get thru authentication on everything except the server location and name.
4) I have asked for PowWeb chat assistance three times and emailed tech support twice. I am getting no response. Usually PW is quick about assisting. I am seeing that others have had this problem also since the migration of mySQL servers or the work they were doing on them. I was originally told to wait. Well, i've waited four days. How long do I have to wait to get someone to identify why it's failing to authenticate? Again, i've installed it previously without a problem prior to the new mySQL changes. But, now no authentication. Could it be a user error? It is certainly possible. However, having read the manual, searched online, asked several PW techs for help, i'm still at point zero. So, it's becoming irritating. Hopefully someone can assist me. Or explain why they are getting this error on the 2nd install screen of ubbThreads. I think it's not so much troubleshooting the software as it is authenticating. It seems to build and see everything else fine except when the final authentication fails. Weird.
I have also opened up ubbThreads and manually entered the data in the index install file with server name and location and user id and pw, etc. It still fails with manual entries. Thus, it seems to be an authentication issue.
Thanks for any suggestions,
Respectfully,
Mick