powweb.com is down??

[Jordman]

At the current moment. www.powweb.com is not accessible by web address or by pinging the server. I notice the other servers are working correctly. I am in need to refer someone to sign up for a hosting package and I am unable to do so. IS there an ETA on when the site will be back up?

[IanS]

Must be either a very temporary problem or the routing. It works OK from here.

[YvetteKuhns]

Wow, the website did load slowly!

[Jordman]

all of the other servers seem to be up. my websites are running fine and so is e-mail, but powweb.com is not loading or pingable

[Doc C]

Twelve second load on homepage from Southern CA.

[Jordman]

here is my tracert log

Tracing route to www.powweb.com [65.254.250.20]

over a maximum of 30 hops:



1 * * * Request timed out.

2 8 ms * 6 ms ge-2-19-ur01.west.tn.knox.comcast.net [68.86.137.41]

3 8 ms * 9 ms te-3-3-ar01.sharpsridge.tn.knox.comcast.net [68.86.136.9]

4 13 ms 14 ms 13 ms 12.118.120.101

5 38 ms 36 ms 38 ms tbr1.attga.ip.att.net [12.123.20.178]

6 37 ms 33 ms 32 ms cr1.attga.ip.att.net [12.122.17.57]

7 34 ms 39 ms 33 ms cr2.wswdc.ip.att.net [12.122.1.174]

8 31 ms 36 ms 35 ms tbr1.wswdc.ip.att.net [12.122.16.62]

9 32 ms 32 ms 31 ms ar5.wswdc.ip.att.net [12.123.8.129]

10 34 ms 33 ms 33 ms br1-a3120s1.attga.ip.att.net [192.205.33.202]

11 32 ms 35 ms 32 ms v3490.mpd01.iad01.atlas.cogentco.com [154.54.3.226]

12 46 ms 46 ms 78 ms v3497.mpd01.dca02.atlas.cogentco.com [154.54.5.65]

13 46 ms 47 ms 46 ms t7-2.ccr02.dca01.atlas.cogentco.com [154.54.7.229]

14 45 ms 47 ms 46 ms t8-4.mpd01.bos01.atlas.cogentco.com [154.54.6.137]

15 46 ms 46 ms 47 ms g11-0-0.core01.bos01.atlas.cogentco.com [154.54.5.21]

16 46 ms 47 ms 47 ms g0-1.na21.b006523-1.bos01.atlas.cogentco.com [66.28.5.210]

17 48 ms 46 ms 46 ms endurance-international-group.demarc.cogentco.com [38.99.213.62]

18 48 ms 45 ms 46 ms 36.225.148.207.static.yourhostingaccount.com [207.148.225.36]

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 *

[IanS]

Tracing route to www.powweb.com [65.254.250.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 14 ms 12 ms esr6.edinburgh5.broadband.bt.net [217.32.78.145]

3 13 ms 13 ms 14 ms 217.32.78.30
4 15 ms 13 ms 15 ms 217.41.218.5
5 14 ms 14 ms 14 ms 217.41.174.118
6 15 ms 15 ms 14 ms 217.41.174.54
7 15 ms 14 ms 14 ms 217.32.0.114
8 14 ms 14 ms 14 ms core2-pos14-3.edinburgh.ukcore.bt.net [194.72.17
.189]
9 21 ms 20 ms 20 ms core2-pos6-1.birmingham.ukcore.bt.net [62.6.201.
29]
10 27 ms 25 ms 26 ms core2-pos0-0-0-12.ealing.ukcore.bt.net [62.6.200
.33]
11 24 ms 24 ms 25 ms transit1-pos14-2.ealing.ukcore.bt.net [62.6.200.
34]
12 23 ms 23 ms 24 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
13 24 ms 26 ms 25 ms t2c2-p8-0.uk-lon1.eu.bt.net [166.49.208.110]
14 28 ms 27 ms 27 ms t2a7-ge2-0.uk-lon1.eu.bt.net [166.49.135.33]
15 26 ms 27 ms 26 ms g9-35.mpd01.lon01.atlas.cogentco.com [130.117.14
.49]
16 26 ms 26 ms 26 ms g9-0-0.core01.lon01.atlas.cogentco.com [130.117.
1.77]
17 112 ms 111 ms 109 ms p3-0.core02.jfk02.atlas.cogentco.com [66.28.4.18
9]
18 117 ms 117 ms 115 ms p1-0.core01.bos01.atlas.cogentco.com [154.54.7.7
7]
19 118 ms 118 ms 117 ms g0-1.na21.b006523-1.bos01.atlas.cogentco.com [66
.28.5.210]
20 117 ms 117 ms 117 ms EnduranceInternationalGroup.demarc.cogentco.com
[38.112.14.62]
21 116 ms 117 ms 119 ms 36.225.148.207.static.yourhostingaccount.com [20
7.148.225.36]
22 118 ms 117 ms 117 ms 65-254-250-20.yourhostingaccount.com [65.254.250
.20]

Trace complete.
I've placed the tracert in code tags to save space. The timings are normal from here.

[YvetteKuhns]

The PowWeb website loaded quickly this time. And I was going to do a traceroute.

[YvetteKuhns]

I got an email Tuesday, November 13th with this subject line: PowWeb Systems Alert: Intermittent Access (Oct. 14, 12-1am EST) which mentioned changes to be done November.

Updated: Early Morning Intermittent Access (Nov. 15, 12-1am EST)

Updated: This work will now be performed early Thursday morning, Nov. 15, from 12:01am to 1:01am EST.

[Jordman]

it is now back online, ran another tracert and it completed successfull. seemed that it failed on

19 46 ms 48 ms 47 ms 65-254-250-20.yourhostingaccount.com [65.254.250.20]

earlier which was the last stop.

[IanS]

I got an email Tuesday, November 13th with this subject line: PowWeb Systems Alert: Intermittent Access (Oct. 14, 12-1am EST) which mentioned changes to be done November.You're in the same timezone - By my calculation it's now 3:30pm (approx) 14th November. So this hasn't happened yet.

[entrecon]

Just loaded slow here at 3:55pm EST

[Doc C]

That timeframe would cover the first hour of the new day, wouldn't it?

[IanS]

A new day in Boston! - it would represent an early morning (very early) time for me. Boston is GMT - 5 and I'm GMT.

[poddys]

Getting into Filemanager was horrendous today, and Webmail no better.
Web sites seem to be loading ok though.

[YvetteKuhns]

You're in the same timezone - By my calculation it's now 3:30pm (approx) 14th November. So this hasn't happened yet.

If you read the bulletin, the reason for the changes may be the reason for the outages! Darn, I can't find the email. I may have deleted it.

In OPS, I found this:
Ticket 2986879 Dec 31, 1969 Dec 31, 1969 7:00 PM Open :D

I was looking to see if the message could be found from OPS, but I didn't see it.

[IanS]

Many people have reported tickets open from 1969 - no one has ever said what they're about :D

[YvetteKuhns]

Considering that I was only a year old in 1969, I probably was asking how to check my email. :D

[Doc C]

It's a glitch with 1969 being something about the birth year of Unix or something like that. I forget.

[YvetteKuhns]

Yeah, I remember. I just found it funny to find that instead of what I was trying to find. Did anyone else receive the email about maintenance and keep it?

[IanS]

Yes I got it twice - Did I keep it? Probably not but can't check at work.
EDIT:
We've posted a systems-related notice at:
http://www.powweb.com/info/systemnotice.bml?id=5700

If you have any questions, please call us toll free at
866-476-9932, e-mail us at support@powweb-inc.com,
or chat with us online:
http://www.powweb.com/support/contact.bml

We appreciate your continued support of PowWeb.

The PowWeb Team

[YvetteKuhns]

Thanks! I thought I might have found an old email or something.

we'll be changing one of the bandwidth providers to our data center

Hmm....