Knowledgebase Needs to be Updated

[Librarian]

http://ops.powweb.com/knowledgebase/read_article.bml?kbid=700

Our billing department is available 24/7.

Nope. I just called, and got an automated message indicating it was open 7am-7pm Eastern.

[YvetteKuhns]

That is strange. Billing was never 24/7 as far as I can remember. I agree that the KB should be updated in many places. Monday or Tuesday is probably your best chance, if it isn't a US holiday.

[dmacminn]

General billing can be handled by all support agents -- the billing team may need to do things like credits, adjustments, etc -- for those issues -- tickets will be escalated as required for action by the billing team (there are some billing team members available 24/7 handling ticketed escalations) -- But, like any place, some who handle the actual banking and those who may need to approve or investigate something out of the ordinary, may keep more traditional office hours....

[IanS]

Question/Problem
How do I discontinue my account?
Answer/Solution
In order to discontinue your services we will need for you to contact our billing department at 866-476-9932 or 902-367-3369.

Our billing department is available 24/7.
So is the answer here correct? My understanding was that you need to phone to cancel unless you're an International customer when procedures vary slightly.

[entrecon]

Based on another post, I believe Librarian has moved his site to a new host and is probably looking to cancel.