Results 1 to 18 of 18

Thread: Quota exceeded while writing "/var/mail ... error

  1. #1
    mattmatic
    Guest

    Email being bounced

    Hi!
    We've been having problems all day receiving emails. I've been trying to find out what's going wrong, so sent some test emails from a Hotmail account. Some messages got through (we have six accounts set up), but others are being bounced with the message:
    ...can't
    create user output file. Command output: Clam exit status: 0 procmail:
    Quota exceeded while writing "/var/mail/xxxxxxxx"

    (BTW, real account removed)

    Yet, I've checked all the accounts, emptied them, checked the INBOX.trash etc, and checked our file usage (which stands at 9.8Mb). One account bounced the message even though it had a single message of 2.4k in!

    Is this a mail server problem, or have I done something wrong?? (we are on mail04)

    Thanks!!
    Matt

  2. #2
    mattmatic
    Guest
    If you are having trouble emailing me... please use mattmatic@hotmail.com
    Thanks!
    Matt

  3. #3
    in1solutionssys
    Guest

    Quota exceeded while writing "/var/mail ... error

    <myuseraccount>@mail04.powweb.com> (expanded from <myaccount@in1solutions.com>): can't
    create user output file. Command output: Clam exit status: 0 procmail:
    Quota exceeded while writing "/var/mail/<myuseraccount>


    Can someone tell me if the error above is to do with an individual account or a whole site.

    Co-incidently we have got this error on a least 2 accounts today (and probably more as it is quite hard to diagnose) which makes it seem unlikely that it is to do with individual accounts.

    Also is there some way to see what is causing this error from within the OPS?

    thanks John

  4. #4
    mattmatic
    Guest
    I've been having exactly the same problems on mail04
    I even emptied all the accounts and tried again. Still get the same result, and I can't find out where the "quota" is being exceeded...

    (Left a message under the thread "Email being bounced")

    Matt

  5. #5
    in1solutionssys
    Guest
    hi Matt,

    good to know that it is not just us. I really was banging my head against a brick wall on this one.

    BTW where is the fileusage info that you were talking about

    hopefully powweb will solve it sooner rather than later ....

    John

  6. #6
    mattmatic
    Guest
    File usage is shown under the FTP tab...

  7. #7

    Join Date
    Dec 2002
    Location
    TX
    Posts
    12,382
    Rep Power
    29
    That error means your account is too full - either the Inbox or all other folders (or both even).

  8. #8
    in1solutionssys
    Guest
    and you think that includes email on the server as well as FTP files?

  9. #9
    mattmatic
    Guest
    Tom, I have gone into every account, and deleted all the emails from all the folders (within Webmail), and I still get the problem! Domain is scannex.co.uk
    Maybe I'm missing something, but I can only see 10Mb in use in FTP. Quick guesstimate of email usage before my cull was around 5Mb.

    Matt

  10. #10

    Join Date
    Dec 2002
    Location
    TX
    Posts
    12,382
    Rep Power
    29
    Quote Originally Posted by in1solutionssys
    and you think that includes email on the server as well as FTP files?
    Just email accounts. That error has nothing to do with webspace.

  11. #11

    Join Date
    Dec 2002
    Location
    TX
    Posts
    12,382
    Rep Power
    29
    Quote Originally Posted by mattmatic
    Tom, I have gone into every account, and deleted all the emails from all the folders (within Webmail), and I still get the problem! Domain is scannex.co.uk
    Maybe I'm missing something, but I can't see more than 10Mb usage anywhere!

    Matt
    I suggest contacting support in that case. Be sure to include the fact that you have gone through every folder in webmail so they don't repeat the suggestion.

  12. #12
    in1solutionssys
    Guest
    HI tom,

    I don't know if you have seen Matt's thread (email bounced) but he has removed all the email from his accounts and is still getting the problem some of the time ...


    Also in my case I have never got the problem before and am now suddenly getting it on a number of accounts.

  13. #13

    Join Date
    Dec 2002
    Location
    TX
    Posts
    12,382
    Rep Power
    29
    Quote Originally Posted by in1solutionssys
    Also in my case I have never got the problem before and am now suddenly getting it on a number of accounts.
    I assume you have set up your email program as POP? If so, do you have the "leave on server" option enabled?

  14. #14
    mattmatic
    Guest
    Tom, does the FTP tab still show total usage (as some older threads indicated)?
    If not, where can we see an email usage report??
    Thanks (have emailed support),
    Matt

  15. #15

    Join Date
    Dec 2002
    Location
    TX
    Posts
    12,382
    Rep Power
    29
    Quote Originally Posted by mattmatic
    Tom, does the FTP tab still show total usage (as some older threads indicated)?
    If not, where can we see an email usage report??
    Thanks (have emailed support),
    Matt
    The FTP tab only shows storage on the fileserver - not email or mysql usage. Unfortunately, there is no place to see email usage. It used to be on the first page after logging into Webmail, but that disappeared. Admins are working on restoring that to Webmail.

  16. #16
    in1solutionssys
    Guest

    leave on server

    Hi tom,

    I have had this error for an account that has only 1 message in webmail that is less than 1K

  17. #17
    12noon.com skst's Avatar
    Join Date
    Jun 2002
    Location
    Chicago, IL (USA)
    Posts
    696
    Rep Power
    15
    My dad's having the same problem when I mail to him, and he says someone else said they were getting errors yesterday. (mail04)

    This is the Postfix program at host mail04.powweb.com.
    ...
    <xxxxxxxx@mail04.powweb.com> (expanded from <yyyyyyyy@xxxxxxxx.com>): can't
    create user output file. Command output: Clam exit status: 0 procmail:
    Quota exceeded while writing "/var/mail/xxxxxxxxxx"
    And, again, he's been using Outlook/POP3 to download his e-mail and there isn't any left on the server, much less enough to max it out.
    Stefan Tucker
    12noon.com home of Alarm++ and Display Changer

  18. #18

    Join Date
    Dec 2002
    Location
    TX
    Posts
    12,382
    Rep Power
    29
    Seems there is a problem with mail04. See this announcement.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •