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Thread: No stats since June 8th ?

  1. #1
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    No stats since June 8th ?

    Am I the only one having this issue with Awstats ? I did nothing there nor touched anything...

  2. #2
    Custom User Title tpoynton's Avatar
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    I have had this happening for a while; I find it less bother to go into OPS and update the stats when I want to see them than file a ticket.

  3. #3
    Former Spam Filter (EU) IanS's Avatar
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    Quote Originally Posted by Kzeon View Post
    Am I the only one having this issue with Awstats ? I did nothing there nor touched anything...
    If you look through this forum on stats and logs you will see that the Powweb provided statistics aren't reliably provided. This has been the case for quite a long time. Opening a ticket sometimes resolves the immediate issue, but I've not seen people report that the issue is permanently resolved - just that the immediately 'missing' stats have appeared (or not).

    You can install your own copy of a stats program and they seem to work more reliably.
    This is a Powweb customer
    helping Powweb customer forum.

    I am a customer just like you!!

    Some matters can only be answered by staff or support.
    Give it a go - ask here first!

  4. #4
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    Thanks for your reply...



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  5. #5

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    I have google analytics installed...its not really the point though. It is a little disapointing. After all, on the offer page it says "Webalizer & AwStats Web Statistics" "included"..... not "Webalizer & AwStats Web Statistics"... "sometimes included, but we are never sure when".

    My stats run for a few months, then suddenly a whole month can just disappear... permanantly. Like it did a few hours ago!!

  6. #6
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    If your stats disappear, create a support ticket. This happened to me a while back and support fixed it. (It's worth a shot.)

  7. #7

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    I did... they told me it was normal.

  8. #8
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    Ask them to fix it. Losing data is not normal.

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