I am having a problem that I can explain but not understand.
Starting a week ago, I have not been able to ftp log onto my web site from my home computer. I get a 530 login not correct error.
This issue started occurring just after I talked to tech support about an insufficient disk space error I got while uploading files. I was told that a switch was improperly set at powweb, that it was corrected, and I should be able to upload. I was - for 1 day. Then I started getting the 530 login error.
via OPS / FTP, I can verify my password through my user name account. Tech support reports back to me that they can access my account via FTP and that there is no issue. However, every time I try to FTP log on, I get the 530 login incorrect. I try via ws-FTP program, FileZilla, Internet explorer via ftp address - I always get rejected. The ftp server seems to recognize my username, but rejects the password.
This is occurring for 2 different domains that I maintain on on POWWEB. I also have 2 other domains that I ftp to that are not POWWEB hosted. Those two sites I get connected with both WS_FTP and Filezilla.
Added to this, if I connect with my computer using another ISP (I am using comcast), I do get connected and the password is verified. While that sounds like a comcast issue, I don't believe it is. I have talked to their tech people and they are not blocking port 21. While connected via comcast, I connect to other FTP hosts other than Powweb with no issues.
I would like to be able for powweb to identify the password that is being rejected - I think the issue lies there. But Powweb says they can not do that.
So basically, I tell Powweb I can not get connected and that I get the 530 error, and they tell me everything is fine, and I tell them everything is not - and we just go back and forth.
Firewall and Virus checking was turned off during all of this.
Here is the error I am getting using Filezilla:
Status: Resolving address of ftp.powweb.com
Status: Connecting to 126.96.36.199:21...
Status: Connection established, waiting for welcome message...
Response: 220 Powweb FTP Server ready
Command: USER xxxcom
Response: 331 Password required for xxxcom
Command: PASS *********
Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server
Anyone have any ideas ?