Hello, all. I've seen threads similar to this but haven't really come across any information that's been helpful to me, so I figured I'd create a thread to see if someone here might be able to give me some new insight into a problem that I've been having. I'm getting increasingly frustrated over the issue, and have been unimpressed so far with the help (or lack thereof) that I've been getting.
I've had an account with PowWeb for about five years now, without issue. Until about six months ago, I ran a small PHPBB3 forum with about 30 or so members. I also had a Wordpress blog in a sub-directory, which I stopped posting in about a year or so ago and forgot about. In the summer, I moved over to a MyBB forum (which I merged with the old one). We now only have about twenty (or so) active members. It's not a high-traffic site at all; rather, it's just a place for a small group of friends to gather and talk about their lives. The forum is closed to new activations, with privacy settings in place so that the boards are only visible to us. We have not made any changes to the forum since then.
On January 1/12, I received an email from PowWeb that indicated that my account is consuming excessive resources on the database servers. I was basically told that my usage of database queries should be significantly reduced within three business days, or my account would be suspended as the account was not intended for such an extreme usage of queries. I received a second email at the same time, in which I was informed that four tables in particular contained the maximum number of rows which looks like spamming. I was told to clear off the junk contents of the database in order to avoid suspension of my account. The email also referred to abusing contents stored on my database. (Note: I understand that, for some reason, I'm not supposed quote support directly, so apologies if my summary sounds a bit vague. Just referring to the points that were brought up that I'm meant to address, but don't understand.)
At that time, I logged into my account and removed any tables that had not been used in a while (that were attributed to the old forum). I removed the four tables that they had referenced specifically for the same reason.
I've deleted any files not directly attributed to the currently active forum. This includes my old Wordpress blog, the old forum, and even a few .html files that I'd been tinkering with a while back (when I was considering expanding the site) and later forgotten about.
In addition to deleting these files, I removed any databases I was no longer using (connected to the old blog and forum). My disk usage is sitting at 1439.38MB for my website and 13.66MB for my logs. That's it.
I've got a robots.txt file uploaded in order to keep bots away. I do not have ads on my page, and I certainly have no 'abusing' content or 'spamming' on my site. I cannot find any indication of hacking on the site, whatsoever, or any malicious code. I've checked my usage statistics for the site and can see that I have very few monthly hits- in fact, it's down more than 50% from where it was in February of 2011. Total page views were lower in December than at any point in the previous year.
As I said earlier, nothing has changed with my account whatsoever since July and, in fact, page views have gone down. I'm using considerably less storage space now than I ever have in the past five years, and we're at an ultimate low for active members. I even deleted inactive accounts six months ago, so I know that these people are not logging onto (or even have access to) the forum. I've logged into my MyBB admin account and verified that it's set up for caching and that the database has been optimized.
Despite all of my efforts, I received a second email today from PowWeb, indicating that I had violated my terms of service and that they were giving me a final notice before suspending my account. This was a form letter identical to the first that I'd received, telling me that I should disable any forums or blogs that are no longer in use (I have), that I should enable caching (I have) or disabling certain plugins (I have not added any new plugins since the summer, and even then, have very few).
I've sent an email requesting more information about what's going on because, clearly, nothing I'm doing is working at this point- but I've yet to receive a response. I cannot see what more I can reasonably do at this point, aside from deleting my forum entirely (which, really, is the only reason I created my account with PowWeb in the first place, five years ago). As far as I can see, after reading other threads in this forum and searching through MySQL, there's no way that I can view my usage myself or figure out where exactly the problem is coming from. All I have to work on is that some person at PowWeb is CLAIMING that my usage is up and, despite doing all they've asked me to do (without providing me with actual numbers or evidence to verify said usage), my account is at risk of suspension.
So my question is: What else can I be doing right now that I haven't already done? How can I reasonably know where my usage is at, and what's causing such an 'extreme usage of queries'?
As I'm sure you can imagine, I'm extremely frustrated at this point. I've spent hours trying to resolve this situation, having been given the absolutely bare minimum of information. I've been googling for answers, checking old threads in this forum, tinkering around in my dashboard, deleting old files, everything I can think of. So what now?