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Thread: p[lease help with my problem

  1. #1
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    p[lease help with my problem

    HI I have an to date pc
    Comp Pressario,win xp home,IE 7,AMD Athlon 64 process,512 mb,N32 antiv, cc clean,etc
    I have checked for virus malware etc and none
    I try to log into powweb and it will not accept my password ,It dirrects me to the new password page and when I pick a password popup box from Wind Exp saying
    " the password you have tried to submit is not a strong password"tried many times
    I called PW and they confirm everthin ok on there end.
    I have cleaned hard drive browser memory etc
    Can
    anyone help please Thanks Blake

  2. #2
    Former Spam Filter (EU) IanS's Avatar
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    Your password must have

    A capital/UPPER CASE letter, a lower case letter, a 2 numbers and a special charact such as !$& and be over 8 and less than 12 characters long. It takes a while.

    You should also be able to get the system to send your current password to your non-powweb address that you registered with Powweb (you did do that when signing up like they recommended didn't you!)
    Last edited by IanS; 5-3-12 at 05:37 AM. Reason: Changed requirements to match Jim M's post
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    Hi Ian thanks for answering
    I have been with PW for 4 yrs and no problems.
    This time it as I explained.
    PW has given me a new password which doesnt work they say it is my pc.
    With the popup being from wind exp I think there is something maybe in my settings
    that is causing the problem filters, addons etc but I cant seem to find what the problem is I am not a brain when it comes to pc stuff

  4. #4
    Custom User Title entrecon's Avatar
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    Have you tried using FireFox or Chrome?
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    I loaded Firefox and the popup box now doesnt say internet explorer at the top
    but it still says password is not strong enough.I have tried many times with different passwords so it is not me it is a glitch in something else ?

  6. #6
    Former Spam Filter (EU) IanS's Avatar
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    Where are you going to in order to log onto Powweb?

    If you're logging in from the http://www.powweb.com site then you should get a message about the password not being correct or the user name not matching a valid one. It sounds as if you're in a page trying to reset your password.
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  7. #7
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    Quote Originally Posted by bmore View Post
    " the password you have tried to submit is not a strong password"tried many times
    That's your problem, right there. The new password isn't strong enough - regardless of how "many times" you've tried it, it won't accept a password that does not fit ALL the following rules:

    Your password must:

    * be at least 6 characters long
    * contain at least one lower case letter and one upper case letter
    * contain at least two numbers
    * contain at least one special character ( one of !@#$%^&*?_~,./<>?-=_+()[]{};:`|\"')
    * not be the same as your username
    * not be the same as your recent passwords

    From recent experience, the "two numbers" rule is probably the one most likely not to be followed. If you still can't get in, you'll need to contact support for assistance, but I'm 99% sure you're just not picking a password that follows the above rules.

  8. #8
    Custom User Title entrecon's Avatar
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    When did they add the 2 numbers policy? I changed my password not too long ago and it still was just one number.
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    Thanks every one for responding.
    I have been in comu with PW several times on this I picked a password which they said was ok and thay set it on my account.
    Stll when i try to login to PW home it redirects to a page saying password is incorrect.
    If i try to rest password That is when the popup saying password is not strong enough.
    Password is not the problem as i am very aware of criteria for passwrd Been member of PW for 4 yrs.
    PW support says it is in my pc It happens on IE 7 and on FF browsers.
    I Have tried agusting filters addons and I am lost.
    I still think it is a PW glitch

  10. #10
    Thinkin' out loud again Builder's Avatar
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    Quote Originally Posted by bmore View Post
    PW support says it is in my pc It happens on IE 7 and on FF browsers.
    Google Chrome? Opera? Safari? -- there's others out there to try. Not to make any excuses for why it doesn't work in the browsers you currently have, but if your goal is to log into OPS that may be the fastest/easiest way of doing it.

    Good luck,
    Kevin
    A good friend will come and bail you out of jail...
    but a true friend will be sitting next to you saying,
    "Damn... that was fun!"

  11. #11
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    Quote Originally Posted by entrecon View Post
    When did they add the 2 numbers policy? I changed my password not too long ago and it still was just one number.
    Very recently.

  12. #12
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    Quote Originally Posted by bmore View Post
    Thanks every one for responding.
    I have been in comu with PW several times on this I picked a password which they said was ok and thay set it on my account.
    Stll when i try to login to PW home it redirects to a page saying password is incorrect.
    If i try to rest password That is when the popup saying password is not strong enough.
    Password is not the problem as i am very aware of criteria for passwrd Been member of PW for 4 yrs.
    PW support says it is in my pc It happens on IE 7 and on FF browsers.
    I Have tried agusting filters addons and I am lost.
    I still think it is a PW glitch
    Try from another computer, connected to the Internet by a different service. That will help narrow down whether the problem is with the computer or the account.

  13. #13
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    problem solved
    I thought that the cap lock could be used for both letters and symbols,
    so login attempts where not correct.
    Thanks to everyone,s help.

  14. #14
    Former Spam Filter (EU) IanS's Avatar
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    Glad to see that you've sorted it. It's sometimes the simplest of mistooks that are hardest to find.
    This is a Powweb customer
    helping Powweb customer forum.

    I am a customer just like you!!

    Some matters can only be answered by staff or support.
    Give it a go - ask here first!

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