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Thread: In Zen Cart, PayPal cannot accept Chinese address as the primary address

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    Question In Zen Cart, PayPal cannot accept Chinese address as the primary address

    Hi everyone,

    I created a website link removed with Zen Cart v1.5.0 (Simplified Chinese UTF-8), and I want to sell North American products to Chinese customers. But when I was using PayPal website payments standard - IPN, if the customer used a Chinese address as the primary address, I got the following error message on PayPal:

    PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem.

    And if I only changed my primary address to an English address (I live in Ontario, Canada), everything worked perfectly even with both billing address and shipping address still be Chinese addresses.

    It seems Zen Cart always sends the customer's primary address (the only address in Customer sub-menu under Customer menu) to PayPal, and PayPal needs to check the validity of my address. And PayPal simply could not recognize my Chinese address. I am not sure if my understanding is correct.

    Did anyone encounter the similar problem with me, and how did you deal with it? I would really appreciate your help.
    Last edited by snowmaker; 5-9-12 at 12:43 PM. Reason: link removed

  2. #2
    Former Spam Filter (EU) IanS's Avatar
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    You probably should contact PayPal about this as it seems to be a problem (or a decision) at their end.
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    Custom User Title entrecon's Avatar
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    You could also find a forum that has a more active Zen Cart community that may have run into this issue.
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    Smile

    I called PayPal.ca, and a technical support representative answered my question. Because I registered my PayPal account with PayPal.ca, when my customer submits an order, he/she will be redirected to the payment page of PayPal.ca. And PayPal.ca doesn't accept the payments from Chinese address (primary address in Zen Cart). The representative suggested me to register a PayPal account with PayPal.cn, and there shouldn't be any problem. Of course I can do so, but in this way, my money is still in China, staying within PayPal.cn, I still need to get through the process to get the money to Canada. So I simply gave up, and decided to use Alipay for Chinese customers, and use international credit card from customers with international primary addresses.

    Thanks, everyone.

  5. #5
    Former Spam Filter (EU) IanS's Avatar
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    This issue seems resolved (or at least the source of the issue identified and a work-around established) so the thread is closed.
    This is a Powweb customer
    helping Powweb customer forum.

    I am a customer just like you!!

    Some matters can only be answered by staff or support.
    Give it a go - ask here first!

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