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Thread: No email from password reset form [RESOLVED]

  1. #1

    Join Date
    Mar 2005
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    No email from password reset form [RESOLVED]

    I use pocketbook to manage my finances. I've forgotten my password and I've tried to recover my password through their system and I've not received any recovery emails at all.

    I've checked spam and I've whitelisted the domain, and still nothing.

    I've contacted their support and the say the email has been sent 10 times.

    I've asked them if it comes from another provider (like sendmail) and am waiting for an answer, but surely if it were being blocked, it would be in my spam folder, right?
    Last edited by snowmaker; 2-19-16 at 02:20 AM. Reason: Title editted

  2. #2

    Join Date
    Mar 2005
    Location
    Melbourne
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    This is now resolved.

    For some reason although the spam mail settings were set to put it in the spam folder, it was being deleted instead.

    Turning the spam filter off temporarily allowed the email through.

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