I've received an email from powweb - in fact a few - referencing malicious files found on my site then pitching me some paid service to deal with them. I looked at the files they referenced and saw nothing that concerned me - there was a mention about old or outdated files possibly being a problem so I updated my wordpress files as well as all my plugin and template files and thought I was good to go.
Got another email today - AND - they have shut down my site. Again this new email basically is a pitch for some paid service - I made a call to powweb (to billing first thinking I had an account issue) and they (obviously reading from a scripted flowchart/template) basically tried to sell me this same service. It was basically a boiler room call center with a very specific response script.
Now I'm not a power user - the site is mine - I run it, only I use it (and probably only me and my wife read it). In this instance I actually used a really good commercially available responsive template (that I paid for) and it's been running perfectly with little hassle for years and years.
So what's going on? Is this some massive company scam to get stupid people to pay for something out of fear? Is it some sort of extortion (my site is actually suspended)? How can I believe anything when all the evidence seems to suggest this is about selling me a product. I saw one other thread on this site from earlier last year talking about this same thing but at this point I can't be the only one dealing with this and trying to make sense of it so anyone who can chime in please do.
What I've done since getting the email -- deleted whole directories of old beta sites and unused beta installations----- then asked them to rescan and tell me specifically what they think the issue is and how to resolve it. The files they reference look like standard files - and most of them have not been altered for ions.
Any help in understanding this would be appreciated.