no php version option

Pierre29 · 9-6-07, 08:11 AM

So, this observation was already done in other post, but i don't see any serious answer.

I dont have the typical 'php4 and php5' options from the dropdown at http://ops.powweb.com/member/cgiManagement/PHPplus.bml . the dropdown just says 'php' twice, no 4 or 5 option

some facts:

CGI is enabled (or at least is listed as enabled in OPS), and has been; account is one year old and until a few week, my site works perfectly. But when i come back after holidays, all was done : cgi was disabled and i have to enable again. Until now, php5 was choosed with a line inside htaccess. Now, it doesn't work any more.

AHA - after all that, i decided to run a php file phpinfo.php to make sure CGI was working; and yes, it is as OPS says it is active. But it shows that php4 version of php is active. With the same phpinfo with php5 extension, i obtain well php5. But i need php5 version by default and i cannot have neither by OTS neither by htaccess

AHA2 (edit) - I'm not alone;
http://forum.powweb.com/showthread.php?t=75573
https://forum.powweb.com/showthread.php?t=75853
is at least two other persons. sounds like there's a bug in OPS.

Hopefully a powweb staff reads this;

Thanks for solution,

Pierre

**IanS** · 9-6-07, 12:07 PM

Sometimes OPS fails to work for some reason, but only for some accounts. You need to contact support as you're unable to select the version of PHP you're using by default - and you should be able to.

troycawley · 9-11-07, 08:51 PM

Quote:

Originally Posted by IanS

Sometimes OPS fails to work for some reason, but only for some accounts. You need to contact support as you're unable to select the version of PHP you're using by default - and you should be able to.

I am having this problem with a client's account. The php4/php5 select issue was resolved, but it caused previously-working scripts to not work .. 500 Internal Server errors.
The ticket history is below. I'll keep you posted.

(If a staff member has any suggestions or can decipher the cgi log errors, I'd greatly appreciate it.)

Quote:

Tracking Number: 3158864
09/09/2007 6:41 PM EDT <Client> contacted PowWeb
Subject: php version select
Body: My account does not have correct selections for php4/php5 (http://members.powweb.com/member/cgi...nt/PHPplus.bml)
Note: php is working, but only as php4 .. I prefer php5.
Thanks.
[Name: <Client>; Phone: xxx-xxxx]
[IP: 138.39.7.3; AUTHENTICATED; Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6]

09/10/2007 5:58 PM EDT Ticket Created

09/10/2007 10:40 PM EDT Updated Ticket: Work in Progress

09/11/2007 12:36 AM EDT <Client> contacted PowWeb
Subject: php selects now available, but...
I can now select php4/php5 correctly ... However, my scripts do not work now. My error log says:
/opt/users/pow/m/a/pow.macrodev/php/php: error while loading shared libraries: libpspell.so.4: cannot open shared object file: No such file or directory
Thanks

09/11/2007 1:24 AM EDT Resolved

09/11/2007 1:44 AM EDT <Client> contacted PowWeb
Subject: php selects now available, but...
I can now select php4/php5 correctly ... However, my scripts do not work now. My error log says:
/opt/users/pow/m/a/pow.macrodev/php/php: error while loading shared libraries: libpspell.so.4: cannot open shared object file: No such file or directory
Thanks

09/11/2007 2:05 AM EDT <Client> contacted PowWeb
Subject:
NOT resolved.
My php scripts do not run. I get a 500 Internal Server Error:
"The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@powweb-inc.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."
In my error log, I get:
/opt/users/pow/m/a/pow.macrodev/php/php: error while loading shared libraries: libpspell.so.4: cannot open shared object file: No such file or directory

09/11/2007 9:07 AM EDT General Comment

09/11/2007 5:30 PM EDT General Comment

09/11/2007 6:41 PM EDT <Client> contacted PowWeb
Subject:
Just wondering...
Just wondering what the status of this ticket is... we're in a hold position until it's resolved?

9-6-07, 08:11 AM	#1
Pierre29 Registered Join Date: Aug 2006 Location: Brest/France Posts: 3 Reputation: 0	no php version option So, this observation was already done in other post, but i don't see any serious answer. I dont have the typical 'php4 and php5' options from the dropdown at http://ops.powweb.com/member/cgiManagement/PHPplus.bml . the dropdown just says 'php' twice, no 4 or 5 option some facts: CGI is enabled (or at least is listed as enabled in OPS), and has been; account is one year old and until a few week, my site works perfectly. But when i come back after holidays, all was done : cgi was disabled and i have to enable again. Until now, php5 was choosed with a line inside htaccess. Now, it doesn't work any more. AHA - after all that, i decided to run a php file phpinfo.php to make sure CGI was working; and yes, it is as OPS says it is active. But it shows that php4 version of php is active. With the same phpinfo with php5 extension, i obtain well php5. But i need php5 version by default and i cannot have neither by OTS neither by htaccess AHA2 (edit) - I'm not alone; http://forum.powweb.com/showthread.php?t=75573 https://forum.powweb.com/showthread.php?t=75853 is at least two other persons. sounds like there's a bug in OPS. Hopefully a powweb staff reads this; Thanks for solution, Pierre

9-6-07, 12:07 PM	#2
IanS Former Spam Filter (EU) Join Date: Mar 2004 Location: Washington (THE original UK one!) Posts: 12,805 Reputation: 470	Sometimes OPS fails to work for some reason, but only for some accounts. You need to contact support as you're unable to select the version of PHP you're using by default - and you should be able to. __________________ This is a Powweb customer helping Powweb customer forum. I am a customer just like you!! Some matters can only be answered by staff or support. Give it a go - ask here first!