FTP uploading problem...

norrash · 4-20-12, 08:05 PM

i am using Coffee Cup Direct FTP program- have used it for years with no problem...
however now i am unable to upload and am getting the error message
that user name and password are incorrect.

i have checked and rechecked both and have VERIFIED with Pow web..
"Success logging into ftp.powweb.com with credentials supplied"

i am connecting using -- ftp.surcularsouls.com--- with my FTP username and password.

can anyone figure this out??? i am in GREAT NEED to upload to my site and dont know how to fix this....

[they are also correct on the coffee cup server]

HELP!!!!

tia

Builder · 4-21-12, 11:16 AM

You might try a different FTP client as both a check on your current one and as a backup. I always keep 2 on my computer, but mostly I like one for major changes and the other for quick edits -- don't ask me why.

Anyhow, FileZilla comes highly recommended around here.

Good luck,
Kevin

norrash · 4-21-12, 01:01 PM

Thanks Kevin-- the only other thing i can think of is to change username and password...
might be an easy fix-- i am tired of trying to figure this out-- it makes no sense--

appreciate your advice-- will go and check out FileZilla

tpoynton · 4-22-12, 10:27 AM

try using ftp.powweb.com instead of your domain name? you can also try to use the FTP in a browser (ftp.powweb.com) to test settings and such.

entrecon · 4-23-12, 12:11 PM

You might want to try creating a new FTP user too.

4-20-12, 08:05 PM	#1
norrash Join Date: Aug 2004 Location: florida Posts: 59 Reputation: 10	FTP uploading problem... i am using Coffee Cup Direct FTP program- have used it for years with no problem... however now i am unable to upload and am getting the error message that user name and password are incorrect. i have checked and rechecked both and have VERIFIED with Pow web.. "Success logging into ftp.powweb.com with credentials supplied" i am connecting using -- ftp.surcularsouls.com--- with my FTP username and password. can anyone figure this out??? i am in GREAT NEED to upload to my site and dont know how to fix this.... [they are also correct on the coffee cup server] HELP!!!! tia

4-21-12, 11:16 AM	#2
Builder Thinkin' out loud again Join Date: Nov 2002 Location: Illinois Posts: 1,844 Reputation: 262	You might try a different FTP client as both a check on your current one and as a backup. I always keep 2 on my computer, but mostly I like one for major changes and the other for quick edits -- don't ask me why. Anyhow, FileZilla comes highly recommended around here. Good luck, Kevin __________________ A good friend will come and bail you out of jail... but a true friend will be sitting next to you saying, "Damn... that was fun!"

4-22-12, 10:27 AM	#4
tpoynton Custom User Title Join Date: Sep 2004 Location: Mass Posts: 2,119 Reputation: 293	try using ftp.powweb.com instead of your domain name? you can also try to use the FTP in a browser (ftp.powweb.com) to test settings and such. __________________ Edit your php.ini Enable CGI Update your stats Domain Pointing Tool Subdomain Pointing Tool CGI Error Log File a ticket

4-23-12, 12:11 PM	#5
entrecon Custom User Title Join Date: Aug 2006 Location: Michigan Posts: 2,669 Reputation: 337	You might want to try creating a new FTP user too. __________________ ________________________________ Find me on twitter: @entrecon

4-21-12, 01:01 PM	#3
norrash Join Date: Aug 2004 Location: florida Posts: 59 Reputation: 10	Thanks Kevin-- the only other thing i can think of is to change username and password... might be an easy fix-- i am tired of trying to figure this out-- it makes no sense-- appreciate your advice-- will go and check out FileZilla