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Old 4-20-12, 08:05 PM   #1
norrash
 
Join Date: Aug 2004
Location: florida
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FTP uploading problem...

i am using Coffee Cup Direct FTP program- have used it for years with no problem...
however now i am unable to upload and am getting the error message
that user name and password are incorrect.

i have checked and rechecked both and have VERIFIED with Pow web..
"Success logging into ftp.powweb.com with credentials supplied"

i am connecting using -- ftp.surcularsouls.com--- with my FTP username and password.

can anyone figure this out??? i am in GREAT NEED to upload to my site and dont know how to fix this....

[they are also correct on the coffee cup server]

HELP!!!!
tia
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Old 4-21-12, 11:16 AM   #2
Builder
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You might try a different FTP client as both a check on your current one and as a backup. I always keep 2 on my computer, but mostly I like one for major changes and the other for quick edits -- don't ask me why. Anyhow, FileZilla comes highly recommended around here.

Good luck,
Kevin
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Old 4-21-12, 01:01 PM   #3
norrash
 
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Thanks Kevin-- the only other thing i can think of is to change username and password...
might be an easy fix-- i am tired of trying to figure this out-- it makes no sense--

appreciate your advice-- will go and check out FileZilla
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Old 4-22-12, 10:27 AM   #4
tpoynton
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try using ftp.powweb.com instead of your domain name? you can also try to use the FTP in a browser (ftp.powweb.com) to test settings and such.
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Old 4-23-12, 12:11 PM   #5
entrecon
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You might want to try creating a new FTP user too.
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