Via YourHostingAccount?

powmonkey · 7-7-12, 11:48 AM

Hi Everyone,
One of email addresses is used with a third party company (MyFax) to send faxes. This is done through an Outlook plugin.

A fax was rejected by another company because they could not authenticate the email address because "via yourhostingaccount" was tagged next to the email address in the from section (i.e. From: name@company.com via yourhostingaccount)

Is there anyway this can be removed?

I see this also when I send emails from my Powweb account emails to gmail. Gmail notes that this happens because the email is not authenticated.

To remove this, they note:
Gmail checks whether emails are correctly authenticated. If your messages are sent by a bulk mailing vendor or by third-party affiliates, please publish an SPF record2 that includes the IPs of the vendor or affiliates which send your messages and sign your messages with a DKIM3 signature that is associated with your domain.

(http://support.google.com/mail/bin/a...answer=1311182)

Can I authenticate Powweb emails? If not, is there any other way to resolve this issue?

Thanks in advance.

**IanS** · 7-7-12, 12:53 PM

yourhostingaccount.com is the domain used by Powweb to send e-mails as well as for other companies owned by the same parent group. You could ask support to set up a SPF record for you. At one time we had that ability ourselves but it vanished without an indication why. (Probably at the time of the takeover many years ago.)

powmonkey · 7-7-12, 01:23 PM

Quote:

Originally Posted by IanS

yourhostingaccount.com is the domain used by Powweb to send e-mails as well as for other companies owned by the same parent group. You could ask support to set up a SPF record for you. At one time we had that ability ourselves but it vanished without an indication why. (Probably at the time of the takeover many years ago.)

I will contact Support then and see what they can do. Thanks Ian.

shrupa · 7-14-12, 08:45 AM

spf is added by default buts of no use. Per the link the information is only shown in new email if a contact is in address book or is regular contact it wont show

7-7-12, 11:48 AM	#1
powmonkey Join Date: May 2006 Location: USA Posts: 48 Reputation: 0	Via YourHostingAccount? Hi Everyone, One of email addresses is used with a third party company (MyFax) to send faxes. This is done through an Outlook plugin. A fax was rejected by another company because they could not authenticate the email address because "via yourhostingaccount" was tagged next to the email address in the from section (i.e. From: name@company.com via yourhostingaccount) Is there anyway this can be removed? I see this also when I send emails from my Powweb account emails to gmail. Gmail notes that this happens because the email is not authenticated. To remove this, they note: Gmail checks whether emails are correctly authenticated. If your messages are sent by a bulk mailing vendor or by third-party affiliates, please publish an SPF record2 that includes the IPs of the vendor or affiliates which send your messages and sign your messages with a DKIM3 signature that is associated with your domain. (http://support.google.com/mail/bin/a...answer=1311182) Can I authenticate Powweb emails? If not, is there any other way to resolve this issue? Thanks in advance.

7-7-12, 12:53 PM	#2
IanS Former Spam Filter (EU) Join Date: Mar 2004 Location: Washington (THE original UK one!) Posts: 12,806 Reputation: 470	yourhostingaccount.com is the domain used by Powweb to send e-mails as well as for other companies owned by the same parent group. You could ask support to set up a SPF record for you. At one time we had that ability ourselves but it vanished without an indication why. (Probably at the time of the takeover many years ago.) __________________ This is a Powweb customer helping Powweb customer forum. I am a customer just like you!! Some matters can only be answered by staff or support. Give it a go - ask here first!

7-14-12, 08:45 AM	#4
shrupa Join Date: Feb 2009 Location: India Posts: 165 Reputation: 32	spf is added by default buts of no use. Per the link the information is only shown in new email if a contact is in address book or is regular contact it wont show __________________