Another display question

One of my customers cannot display her website on her computer. The display is all messed up with parts of the page showing and repeating all over the page. Refresh does not solve the problem. She tried on two computers, no difference. I can load the pages fine on my computers. I have seen this behavior before on one of my computers with a website that had a lot of frames. My customer's website has a huge background image. Could that be the culprit? Any thoughts on that?

Her current website is Annie B's

I would be interested to hear if you can see her pages fine or if they are distorted. I already got the job to redesign her site but she wants to keep the look of it.

Thanks,

[(jj)]

Her site looks fine for me.

What browser is she using?

I'm running IE 6.0.28 at an 800x600 resolution on a 15inch monitor and had no problems at all viewing the complete page with no distortions.

I also checked with Netscape 4.79 and Opera 6.05, and had no problems at all. Each browser showed the page just about identical with no distortion.

The only thing I can think of, is maybe she is blocking cookies and it's causing some sort of problem with loading.


Just my "For What It's Worth"

The page looks good to me as well.

Saw it fine from both the internal AOL web browser and IE 5.5 running 1024x786 resolution on a 15" LCD display.

[paulselhi]

to me, and i blocked the cookies. using IE 6. whatever

Thanks everyone for checking it out. Any idea what could cause her display to mess things up?

[Ddr]

You might have keyed in on the answer with the comment that the background graphic was huge.

I have a friend who does 3D modeling and he likes to send me to his website to check out postings of his works in progress. Many times the files he had were very large and I got the kind of view your customer was getting when I tried to view them. I have not tried to see any of those files since upgraded to IE6, but it was definitely a problem with any large graphic while I was still using IE 5.5 on Win98 First Edition.

If this really is the problem then modifying the image should help. Either change the actual size of the background image if that can be done, or lower it's resolution.

Hope this helps.

Dale

BTW, the site displayed fine for me, too

[rainbore]

I was just curious, so I downloaded the ABSBackground.gif file. It is a bit large. First of all, its 65K. For customers with dial-up Internet access, that's a long wait for a background image. You might try cropping it to 1200x1400 or so. That's larger than anyone is likely to size their browser, and you can control the background repeating with stylesheets.

There are a couple of other things you might want to look at...

The frameJammer script in the parent frame page is contained in <SCRIPT> tags that don't include either TYPE or LANGUAGE parameters. That could give some browsers problems.

For your client's sake, you should also consider adding some real content and page links in the <NOFRAMES> area of this page to improve results with various search engines - especially those that don't like frames. We've talked this issue to death here recently, but its worth mentioning.

Don't get me wrong. The site is gorgeous - especially the photography. Just a couple of things that caught my eye. Good luck!

[paulselhi]

here's a link to that frame and SE topic

Frames

Yes, I agree. I already talked her into removing the frames completely. This is better for search engines also. I'm also taking a different approach with the background image and still keeping her happy with the look. She just wants to know what caused the old set up to screw up. Btw if anything is wrong with her computers because so many people don't seem to have a problem. She pulled the site up in different browsers with the same results.