Disabled: How do I get re-enabled?

[bdunning]

Pow disabled our MySQL database due to an inefficient query: I think Google may have spidered the site and wiped it out. 5 minutes after the notification that it had been disabled, we corrected the inefficient query and asked Pow to turn it back on. This was Friday morning, and we still haven't been reactivated and have not had any response to our trouble ticket. This costs our company thousands of dollars a day. Is there anything I can do on my end to speed this process?

[BerksWebGuy]

Go to OPS.powweb.com , there should be a place to re-enable your site there. It wil be re-enabled at midnight that day.

[bdunning]

All it says on my MySQL tab is:

Your mySQL database access has been disabled. Please see the History tab or contact support@powweb.com for more information.

The History tab shows the content of the email where they informed that they had disabled it. The email contains no instructions for how it can be reactivated. And then we already did notify support@powweb.com on Friday, and that ticket remains open.

[bdunning]

Finally, 2 1/2 days after I asked them to reactivate, I just now got an email saying that they'll forward my request to the "abuse" department.

I hate to gripe about Pow on their own forum, but this is exasperating and unprofessional, to say nothing of extremely costly to my business and employees. They should have:

1. Informed me there was a problem that needed to be addressed, rather than just shutting down our account with no prior notification whatsoever.

2. After we fixed it, they should have replied to my request to reactivate in a timely manner. Two and a half days later, the best I've heard so far is that my request will be forwarded to another department.

3. Treat technical problems as technical problems rather than handling it through the "abuse" department. That's insulting, condescending, and grossly mischaracterizes the situation.

So, 2.5 days later, we are still out of business, and needing them to reactivate NOW. I will be delighted if it gets done in a professional manner.

[singletrack]

Powweb has never responded to any of my email requests - you need to call the 800 number - those seem to get priority. From my point of view, they should just forget about the email because it just makes them look bad.

They should have:

1. Informed me there was a problem that needed to be addressed, rather than just shutting down our account with no prior notification whatsoever.

2. After we fixed it, they should have replied to my request to reactivate in a timely manner. Two and a half days later, the best I've heard so far is that my request will be forwarded to another department.

3. Treat technical problems as technical problems rather than handling it through the "abuse" department. That's insulting, condescending, and grossly mischaracterizes the situation.

I agree entirely. I hate being treated like some punk criminal instead of a valued customer. I hope they realize that at some point, or have they now become big enough to where they can just take the "oh well, there are more customers where they came from" like AOL?