Let's hear it for phone tech help!

[RyeTerrell]

I'd just like to say, I have had nothing but exceedingly positive experiences with the phone tech help here.

I saw no place to offer them kudos, and so am doing so here: Kudos!

Feel free to chime in.

Rye

[joshuamc]

I wonder how many people will actually agree with you before this thread gets hi-jacked by our good friends in the FTP is slow thread.

I'm glad to hear all the hard work our staff does to keep the reps. well-trained and polite has paid off for you.

[entrecon]

I'll have to try phone support. I tried the online support and twice I have waited close to or over an hour for someone to come on. The first time I tried it the rep was unable to help me and had to pass it on to more support.

I don't bash them though unless they say something that just doesn't make any sense. I have had to work a support line before and anyone that can deal with some of the idiots that call in on a dialy basis should be rewarded.

[RyeTerrell]

Originally Posted by entrecon

I tried the online support and twice I have waited close to or over an hour for someone to come on.

Yeah I gave up after over an hour of waiting for the chat guys to help me. Then I tried the phone support, and I have never waited for more than 2 minutes to get someone. They were very helpful; if they didn't know what to do, they didn't say it was my problem, hey just promptly pushed it up.

I dunno about the second tier help, though. I had a problem pushed up to them, and it was fixed, but I don't know if it was my fiddling or theirs. To be fair, it's only been 24 hours, and they said it could take as much as 48 to hear from them. It's just that they are so quiet. :P

I did call the first tier help to ask about it and they said, "Yeah! Give us a call if you need some feedback."

So nice.